OM6     ONLINE-LMS INTEGRATED ACCESS
OM6 ONLINE-LMS INTEGRATED ACCESS
6th Edition
ISBN: 9781337118323
Author: Collier
Publisher: CENGAGE L
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Chapter 1, Problem 2DQ
Summary Introduction

Interpretation: Importance of service management skills and the way they differ for a person in the production industry and implications for hiring criteria and training.

Concept Introduction:

Service management skills are significantly important for a person in the service industry. It is the ability to deliver the service in a professional manner in gaining customer attention as well as customer satisfaction.

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