Differences between goods and services in an airline service. Concept Introduction: Goods are tangible, that is, it can be touched and felt. Services are intangible in nature; it cannot be touched only felt. Goods have physical appearance while services do not have.

Question

Want to see more full solutions like this?

Answer 1

Question

Chapter 1, Problem 1DQ

Summary Introduction

Interpretation: Differences between goods and services in an airline service.

Concept Introduction: Goods are tangible, that is, it can be touched and felt. Services are intangible in nature; it cannot be touched only felt. Goods have physical appearance while services do not have.

Expert Solution & Answer

Explanation of Solution

Following are the seven differences between goods and services in light of an airline industry.

Goods are tangible while services are intangible: In case of an air travel, the service provided is the delivery of the passenger from one place to the other. While this may have immense value, it cannot be touched or consumed. Hence, airline travel is a service delivered by the companies.
Goods do not require physical participation of people while services require it. Customer participation is necessary in case of service. For the airline service to be delivered, the customer must be present and ready to fly. Otherwise, the service cannot be possible. On the other hand, for goods to be delivered, the same does not apply because even if the customers are physically not present, goods can be pushed to them using various channels.
Demand for goods is predictable while for services, it is unpredictable. For goods demand can be predictable, the demand for the services are difficult to predict. For airline travel, the demand is generally time dependent especially for a short period. So, they are difficult to forecast accurately.
Storage of goods can be done while for services, it is not possible. Services cannot be stored as an inventory similar to a good. The airline service can either be delivered at the time of customer requirement or demand or it will be failed to deliver. Here there is no scope of storing and using later.
Expertise and skills are required for service execution while for delivery of goods, it is not essential. Service management skills are essential for successful service encounter. For example, in airline service, the efficiency of the counter server, skill of the pilot, or the courtesy and help of the cabin crew becomes essential for successful service delivery.
Copyrights or patents can be applied to goods production while for services, it cannot be applied. Patent do not protect services. For airline industry, the service must be delivered openly in front of all other competitors in the premises of the airport. So, it is hardly possible to protect any intellectual property.

Want to see more full solutions like this?

Subscribe now to access step-by-step solutions to millions of textbook problems written by subject matter experts!

Students have asked these similar questions

Kindly assist with writing the project plan for this A smart mobile platform to boost entertainment event attendance and optimise venue management using geolocation and user engagement analytics

Note: Please make sure you label your answers. 2a. Complete the following Make or Buy Analysis. Make or Buy Analysis Food Cost Processed chopped lettuce • $23.80/case of 4, 5 lb. bags • Price/lb Whole head lettuce $16.49/50 lb case • Price/lb AP • 75% yield on whole head lettuce • Price/lb EP Labor Cost Processed chopped lettuce ⚫ No labor cost Whole head lettuce • Cooks are paid $10.85/hr with 20% benefits • It takes 2 hours to process 50 lbs. of lettuce • Benefits • Cook labor cost with benefits • Total labor cost for 1 lb. lettuce

analysis needs to address the following issues: The battery temperatures are a major concern for us. Can you analyze and describe the sample data? What are the average and median temperatures? How much variability is there in the temperatures? Is there anything that stands out? Our engineers’ assumption is that the temperature data is normally distributed. If that is the case, what would be the likelihood that the Safety Zone temperature will exceed 5.15 degrees? What is the probability that the Safety Zone temperature will be less than 4.65 degrees? What is the actual percentage of samples that exceed 5.25 degrees or are less than 4.75 degrees? Is the manufacturing process producing units with stable Safety Zone temperatures? Can you check if there are any apparent changes in the temperature pattern? Are there any outliers? A closer look at the Z-scores should help you in this regard.

Answer 2

Question

Chapter 1, Problem 1DQ

Summary Introduction

Interpretation: Differences between goods and services in an airline service.

Concept Introduction: Goods are tangible, that is, it can be touched and felt. Services are intangible in nature; it cannot be touched only felt. Goods have physical appearance while services do not have.

Expert Solution & Answer

Explanation of Solution

Following are the seven differences between goods and services in light of an airline industry.

Goods are tangible while services are intangible: In case of an air travel, the service provided is the delivery of the passenger from one place to the other. While this may have immense value, it cannot be touched or consumed. Hence, airline travel is a service delivered by the companies.
Goods do not require physical participation of people while services require it. Customer participation is necessary in case of service. For the airline service to be delivered, the customer must be present and ready to fly. Otherwise, the service cannot be possible. On the other hand, for goods to be delivered, the same does not apply because even if the customers are physically not present, goods can be pushed to them using various channels.
Demand for goods is predictable while for services, it is unpredictable. For goods demand can be predictable, the demand for the services are difficult to predict. For airline travel, the demand is generally time dependent especially for a short period. So, they are difficult to forecast accurately.
Storage of goods can be done while for services, it is not possible. Services cannot be stored as an inventory similar to a good. The airline service can either be delivered at the time of customer requirement or demand or it will be failed to deliver. Here there is no scope of storing and using later.
Expertise and skills are required for service execution while for delivery of goods, it is not essential. Service management skills are essential for successful service encounter. For example, in airline service, the efficiency of the counter server, skill of the pilot, or the courtesy and help of the cabin crew becomes essential for successful service delivery.
Copyrights or patents can be applied to goods production while for services, it cannot be applied. Patent do not protect services. For airline industry, the service must be delivered openly in front of all other competitors in the premises of the airport. So, it is hardly possible to protect any intellectual property.

Want to see more full solutions like this?

Subscribe now to access step-by-step solutions to millions of textbook problems written by subject matter experts!

Answer 3

Question

Chapter 1, Problem 1DQ

Summary Introduction

Interpretation: Differences between goods and services in an airline service.

Concept Introduction: Goods are tangible, that is, it can be touched and felt. Services are intangible in nature; it cannot be touched only felt. Goods have physical appearance while services do not have.

Expert Solution & Answer

Explanation of Solution

Following are the seven differences between goods and services in light of an airline industry.

Goods are tangible while services are intangible: In case of an air travel, the service provided is the delivery of the passenger from one place to the other. While this may have immense value, it cannot be touched or consumed. Hence, airline travel is a service delivered by the companies.
Goods do not require physical participation of people while services require it. Customer participation is necessary in case of service. For the airline service to be delivered, the customer must be present and ready to fly. Otherwise, the service cannot be possible. On the other hand, for goods to be delivered, the same does not apply because even if the customers are physically not present, goods can be pushed to them using various channels.
Demand for goods is predictable while for services, it is unpredictable. For goods demand can be predictable, the demand for the services are difficult to predict. For airline travel, the demand is generally time dependent especially for a short period. So, they are difficult to forecast accurately.
Storage of goods can be done while for services, it is not possible. Services cannot be stored as an inventory similar to a good. The airline service can either be delivered at the time of customer requirement or demand or it will be failed to deliver. Here there is no scope of storing and using later.
Expertise and skills are required for service execution while for delivery of goods, it is not essential. Service management skills are essential for successful service encounter. For example, in airline service, the efficiency of the counter server, skill of the pilot, or the courtesy and help of the cabin crew becomes essential for successful service delivery.
Copyrights or patents can be applied to goods production while for services, it cannot be applied. Patent do not protect services. For airline industry, the service must be delivered openly in front of all other competitors in the premises of the airport. So, it is hardly possible to protect any intellectual property.

Want to see more full solutions like this?

Subscribe now to access step-by-step solutions to millions of textbook problems written by subject matter experts!

Answer 4

Question

Chapter 1, Problem 1DQ

Summary Introduction

Interpretation: Differences between goods and services in an airline service.

Concept Introduction: Goods are tangible, that is, it can be touched and felt. Services are intangible in nature; it cannot be touched only felt. Goods have physical appearance while services do not have.

Expert Solution & Answer

Explanation of Solution

Following are the seven differences between goods and services in light of an airline industry.

Goods are tangible while services are intangible: In case of an air travel, the service provided is the delivery of the passenger from one place to the other. While this may have immense value, it cannot be touched or consumed. Hence, airline travel is a service delivered by the companies.
Goods do not require physical participation of people while services require it. Customer participation is necessary in case of service. For the airline service to be delivered, the customer must be present and ready to fly. Otherwise, the service cannot be possible. On the other hand, for goods to be delivered, the same does not apply because even if the customers are physically not present, goods can be pushed to them using various channels.
Demand for goods is predictable while for services, it is unpredictable. For goods demand can be predictable, the demand for the services are difficult to predict. For airline travel, the demand is generally time dependent especially for a short period. So, they are difficult to forecast accurately.
Storage of goods can be done while for services, it is not possible. Services cannot be stored as an inventory similar to a good. The airline service can either be delivered at the time of customer requirement or demand or it will be failed to deliver. Here there is no scope of storing and using later.
Expertise and skills are required for service execution while for delivery of goods, it is not essential. Service management skills are essential for successful service encounter. For example, in airline service, the efficiency of the counter server, skill of the pilot, or the courtesy and help of the cabin crew becomes essential for successful service delivery.
Copyrights or patents can be applied to goods production while for services, it cannot be applied. Patent do not protect services. For airline industry, the service must be delivered openly in front of all other competitors in the premises of the airport. So, it is hardly possible to protect any intellectual property.

Want to see more full solutions like this?

Subscribe now to access step-by-step solutions to millions of textbook problems written by subject matter experts!

Answer 5

Chapter 1, Problem 1DQ

Summary Introduction

Interpretation: Differences between goods and services in an airline service.

Concept Introduction: Goods are tangible, that is, it can be touched and felt. Services are intangible in nature; it cannot be touched only felt. Goods have physical appearance while services do not have.

Expert Solution & Answer

Explanation of Solution

Following are the seven differences between goods and services in light of an airline industry.

Goods are tangible while services are intangible: In case of an air travel, the service provided is the delivery of the passenger from one place to the other. While this may have immense value, it cannot be touched or consumed. Hence, airline travel is a service delivered by the companies.
Goods do not require physical participation of people while services require it. Customer participation is necessary in case of service. For the airline service to be delivered, the customer must be present and ready to fly. Otherwise, the service cannot be possible. On the other hand, for goods to be delivered, the same does not apply because even if the customers are physically not present, goods can be pushed to them using various channels.
Demand for goods is predictable while for services, it is unpredictable. For goods demand can be predictable, the demand for the services are difficult to predict. For airline travel, the demand is generally time dependent especially for a short period. So, they are difficult to forecast accurately.
Storage of goods can be done while for services, it is not possible. Services cannot be stored as an inventory similar to a good. The airline service can either be delivered at the time of customer requirement or demand or it will be failed to deliver. Here there is no scope of storing and using later.
Expertise and skills are required for service execution while for delivery of goods, it is not essential. Service management skills are essential for successful service encounter. For example, in airline service, the efficiency of the counter server, skill of the pilot, or the courtesy and help of the cabin crew becomes essential for successful service delivery.
Copyrights or patents can be applied to goods production while for services, it cannot be applied. Patent do not protect services. For airline industry, the service must be delivered openly in front of all other competitors in the premises of the airport. So, it is hardly possible to protect any intellectual property.

Answer 6

Chapter 1, Problem 1DQ

Summary Introduction

Interpretation: Differences between goods and services in an airline service.

Concept Introduction: Goods are tangible, that is, it can be touched and felt. Services are intangible in nature; it cannot be touched only felt. Goods have physical appearance while services do not have.

Expert Solution & Answer

Explanation of Solution

Following are the seven differences between goods and services in light of an airline industry.

Goods are tangible while services are intangible: In case of an air travel, the service provided is the delivery of the passenger from one place to the other. While this may have immense value, it cannot be touched or consumed. Hence, airline travel is a service delivered by the companies.
Goods do not require physical participation of people while services require it. Customer participation is necessary in case of service. For the airline service to be delivered, the customer must be present and ready to fly. Otherwise, the service cannot be possible. On the other hand, for goods to be delivered, the same does not apply because even if the customers are physically not present, goods can be pushed to them using various channels.
Demand for goods is predictable while for services, it is unpredictable. For goods demand can be predictable, the demand for the services are difficult to predict. For airline travel, the demand is generally time dependent especially for a short period. So, they are difficult to forecast accurately.
Storage of goods can be done while for services, it is not possible. Services cannot be stored as an inventory similar to a good. The airline service can either be delivered at the time of customer requirement or demand or it will be failed to deliver. Here there is no scope of storing and using later.
Expertise and skills are required for service execution while for delivery of goods, it is not essential. Service management skills are essential for successful service encounter. For example, in airline service, the efficiency of the counter server, skill of the pilot, or the courtesy and help of the cabin crew becomes essential for successful service delivery.
Copyrights or patents can be applied to goods production while for services, it cannot be applied. Patent do not protect services. For airline industry, the service must be delivered openly in front of all other competitors in the premises of the airport. So, it is hardly possible to protect any intellectual property.

Answer 7

Chapter 1, Problem 1DQ

Summary Introduction

Interpretation: Differences between goods and services in an airline service.

Concept Introduction: Goods are tangible, that is, it can be touched and felt. Services are intangible in nature; it cannot be touched only felt. Goods have physical appearance while services do not have.

Answer 8

Expert Solution & Answer

Explanation of Solution

Following are the seven differences between goods and services in light of an airline industry.

Goods are tangible while services are intangible: In case of an air travel, the service provided is the delivery of the passenger from one place to the other. While this may have immense value, it cannot be touched or consumed. Hence, airline travel is a service delivered by the companies.
Goods do not require physical participation of people while services require it. Customer participation is necessary in case of service. For the airline service to be delivered, the customer must be present and ready to fly. Otherwise, the service cannot be possible. On the other hand, for goods to be delivered, the same does not apply because even if the customers are physically not present, goods can be pushed to them using various channels.
Demand for goods is predictable while for services, it is unpredictable. For goods demand can be predictable, the demand for the services are difficult to predict. For airline travel, the demand is generally time dependent especially for a short period. So, they are difficult to forecast accurately.
Storage of goods can be done while for services, it is not possible. Services cannot be stored as an inventory similar to a good. The airline service can either be delivered at the time of customer requirement or demand or it will be failed to deliver. Here there is no scope of storing and using later.
Expertise and skills are required for service execution while for delivery of goods, it is not essential. Service management skills are essential for successful service encounter. For example, in airline service, the efficiency of the counter server, skill of the pilot, or the courtesy and help of the cabin crew becomes essential for successful service delivery.
Copyrights or patents can be applied to goods production while for services, it cannot be applied. Patent do not protect services. For airline industry, the service must be delivered openly in front of all other competitors in the premises of the airport. So, it is hardly possible to protect any intellectual property.

Answer 9

Expert Solution & Answer

Answer 10

Expert Solution & Answer

Answer 11

Ch. 1 - Prob. 1DQ Ch. 1 - Prob. 2DQ Ch. 1 - Prob. 3DQ Ch. 1 - Prob. 4DQ Ch. 1 - Prob. 5DQ Ch. 1 - Prob. 1PA Ch. 1 - Prob. 2PA Ch. 1 - Prob. 3PA Ch. 1 - Prob. 4PA Ch. 1 - Prob. 5PA

Differences between goods and services in an airline service. Concept Introduction: Goods are tangible, that is, it can be touched and felt. Services are intangible in nature; it cannot be touched only felt. Goods have physical appearance while services do not have.

Concept explainers

Interpretation: Differences between goods and services in an airline service.

Concept Introduction: Goods are tangible, that is, it can be touched and felt. Services are intangible in nature; it cannot be touched only felt. Goods have physical appearance while services do not have.

Explanation of Solution

Want to see more full solutions like this?

Chapter 1 Solutions

Differences between goods and services in an airline service. Concept Introduction: Goods are tangible, that is, it can be touched and felt. Services are intangible in nature; it cannot be touched only felt. Goods have physical appearance while services do not have.

Concept explainers

Interpretation: Differences between goods and services in an airline service. Concept Introduction: Goods are tangible, that is, it can be touched and felt. Services are intangible in nature; it cannot be touched only felt. Goods have physical appearance while services do not have.

Explanation of Solution

Want to see more full solutions like this?

Chapter 1 Solutions

Interpretation: Differences between goods and services in an airline service.

Concept Introduction: Goods are tangible, that is, it can be touched and felt. Services are intangible in nature; it cannot be touched only felt. Goods have physical appearance while services do not have.