Differences between goods and services in an airline service. Concept Introduction: Goods are tangible, that is, it can be touched and felt. Services are intangible in nature; it cannot be touched only felt. Goods have physical appearance while services do not have.

Question

Want to see more full solutions like this?

Answer 1

Question

Chapter 1, Problem 1DQ

Summary Introduction

Interpretation: Differences between goods and services in an airline service.

Concept Introduction: Goods are tangible, that is, it can be touched and felt. Services are intangible in nature; it cannot be touched only felt. Goods have physical appearance while services do not have.

Expert Solution & Answer

Explanation of Solution

Following are the seven differences between goods and services in light of an airline industry.

Goods are tangible while services are intangible: In case of an air travel, the service provided is the delivery of the passenger from one place to the other. While this may have immense value, it cannot be touched or consumed. Hence, airline travel is a service delivered by the companies.
Goods do not require physical participation of people while services require it. Customer participation is necessary in case of service. For the airline service to be delivered, the customer must be present and ready to fly. Otherwise, the service cannot be possible. On the other hand, for goods to be delivered, the same does not apply because even if the customers are physically not present, goods can be pushed to them using various channels.
Demand for goods is predictable while for services, it is unpredictable. For goods demand can be predictable, the demand for the services are difficult to predict. For airline travel, the demand is generally time dependent especially for a short period. So, they are difficult to forecast accurately.
Storage of goods can be done while for services, it is not possible. Services cannot be stored as an inventory similar to a good. The airline service can either be delivered at the time of customer requirement or demand or it will be failed to deliver. Here there is no scope of storing and using later.
Expertise and skills are required for service execution while for delivery of goods, it is not essential. Service management skills are essential for successful service encounter. For example, in airline service, the efficiency of the counter server, skill of the pilot, or the courtesy and help of the cabin crew becomes essential for successful service delivery.
Copyrights or patents can be applied to goods production while for services, it cannot be applied. Patent do not protect services. For airline industry, the service must be delivered openly in front of all other competitors in the premises of the airport. So, it is hardly possible to protect any intellectual property.

Want to see more full solutions like this?

Subscribe now to access step-by-step solutions to millions of textbook problems written by subject matter experts!

Students have asked these similar questions

Question 3 i. Using the Center of Gravity method, determine the optimal location (X, Y) for the new distribution center. [7 marks] [TOTAL 25 MARKS] Time (sec.) Power steering assembly firm wants to set up an assembly line which must have an output of 60 units per hour. The work elements, task times and their precedence relationships are shown in Table 2: Table 1 Work Element Immediate Predecessor(s) A 30 NONE B 26 A C 50 A D 44 B E 10 с F 20 с G 15 D.E H 30 E,G,F Required: a. Draw the precedence diagram showing the task precedence and their times b. Determine the cycle time associated with the rate of output required. [3 marks] c. What is the theoretical number of work stations required to satisfy this output rate? [3 marks] [4 marks] d. Allocate the tasks to work stations taking into consideration the precedence requirements and using the LOT rule to break ties between feasible tasks. e. Calculate the total idle time [8 marks] [3 marks] f. What is the efficiency of the line and the…

Question 2 MGMT2026 Production and Operations Management Semester II 2024-2025 a. Aman ltd. desires to locate a new facility. Based on preliminary analysis, the choice has been reduced to four locations: A, B, C, and D. These four locations were rated on a scale from 1 (worst) to 10 (best) on each of four criteria. Each criterion was also weighted to indicate its importance (i.e., the higher the weight, the more important). The list of ratings and weights follows in the Table 2 below: Table 2 Factor Score Evaluation by Location Criterion Weights A B с D Wages 25 4 5 3 4 Government Policies 30 8 7 6 5 Unionisation Weather 15 6 4 3 2 30 3 4 6 5 i. Based on weighted scores, where should Acme locate its new facility? [6 marks] b. An operations manager has narrowed down the search for a new factory to three locations. The fixed and variable costs associated with each location is given in the table below. i. Table 3 Location Fixed Cost Variable Cost A $100,000 $10 B $150,000 $7 с $200,000 $5…

The University of the West Indies GLOBAL CAMPUS MGMT 2026 Production and Operations Management - Problem Sheet Assignment Semester II 2024/2025 Note: Although this assignment is being currently assessed out of 100 marks it would be prorated to Contribute a maximum of 40% towards your final course marks. M&H company ltd. sells television sets and has collected monthly sales data (in units) for the past 12 months as shown in table 1below: TABLE 1 Month Sales (Units) 1 120 2 135 3 150 165 5 180 200 7 195 8 210 225 10 240 11 255 12 270 This Assignment is comprised of four (4) Questions - All questions must be attempted Using the data provided, answer the following questions: a. Using a 3-month weighted moving average with weights 0.5, 0.3, and 0.2 (most recent month having the highest weight), calculate the forecast for month 13. [2 marks] Screens 5-7 of 7

Answer 2

Question

Chapter 1, Problem 1DQ

Summary Introduction

Interpretation: Differences between goods and services in an airline service.

Concept Introduction: Goods are tangible, that is, it can be touched and felt. Services are intangible in nature; it cannot be touched only felt. Goods have physical appearance while services do not have.

Expert Solution & Answer

Explanation of Solution

Following are the seven differences between goods and services in light of an airline industry.

Goods are tangible while services are intangible: In case of an air travel, the service provided is the delivery of the passenger from one place to the other. While this may have immense value, it cannot be touched or consumed. Hence, airline travel is a service delivered by the companies.
Goods do not require physical participation of people while services require it. Customer participation is necessary in case of service. For the airline service to be delivered, the customer must be present and ready to fly. Otherwise, the service cannot be possible. On the other hand, for goods to be delivered, the same does not apply because even if the customers are physically not present, goods can be pushed to them using various channels.
Demand for goods is predictable while for services, it is unpredictable. For goods demand can be predictable, the demand for the services are difficult to predict. For airline travel, the demand is generally time dependent especially for a short period. So, they are difficult to forecast accurately.
Storage of goods can be done while for services, it is not possible. Services cannot be stored as an inventory similar to a good. The airline service can either be delivered at the time of customer requirement or demand or it will be failed to deliver. Here there is no scope of storing and using later.
Expertise and skills are required for service execution while for delivery of goods, it is not essential. Service management skills are essential for successful service encounter. For example, in airline service, the efficiency of the counter server, skill of the pilot, or the courtesy and help of the cabin crew becomes essential for successful service delivery.
Copyrights or patents can be applied to goods production while for services, it cannot be applied. Patent do not protect services. For airline industry, the service must be delivered openly in front of all other competitors in the premises of the airport. So, it is hardly possible to protect any intellectual property.

Want to see more full solutions like this?

Subscribe now to access step-by-step solutions to millions of textbook problems written by subject matter experts!

Answer 3

Question

Chapter 1, Problem 1DQ

Summary Introduction

Interpretation: Differences between goods and services in an airline service.

Concept Introduction: Goods are tangible, that is, it can be touched and felt. Services are intangible in nature; it cannot be touched only felt. Goods have physical appearance while services do not have.

Expert Solution & Answer

Explanation of Solution

Following are the seven differences between goods and services in light of an airline industry.

Goods are tangible while services are intangible: In case of an air travel, the service provided is the delivery of the passenger from one place to the other. While this may have immense value, it cannot be touched or consumed. Hence, airline travel is a service delivered by the companies.
Goods do not require physical participation of people while services require it. Customer participation is necessary in case of service. For the airline service to be delivered, the customer must be present and ready to fly. Otherwise, the service cannot be possible. On the other hand, for goods to be delivered, the same does not apply because even if the customers are physically not present, goods can be pushed to them using various channels.
Demand for goods is predictable while for services, it is unpredictable. For goods demand can be predictable, the demand for the services are difficult to predict. For airline travel, the demand is generally time dependent especially for a short period. So, they are difficult to forecast accurately.
Storage of goods can be done while for services, it is not possible. Services cannot be stored as an inventory similar to a good. The airline service can either be delivered at the time of customer requirement or demand or it will be failed to deliver. Here there is no scope of storing and using later.
Expertise and skills are required for service execution while for delivery of goods, it is not essential. Service management skills are essential for successful service encounter. For example, in airline service, the efficiency of the counter server, skill of the pilot, or the courtesy and help of the cabin crew becomes essential for successful service delivery.
Copyrights or patents can be applied to goods production while for services, it cannot be applied. Patent do not protect services. For airline industry, the service must be delivered openly in front of all other competitors in the premises of the airport. So, it is hardly possible to protect any intellectual property.

Want to see more full solutions like this?

Subscribe now to access step-by-step solutions to millions of textbook problems written by subject matter experts!

Answer 4

Question

Chapter 1, Problem 1DQ

Summary Introduction

Interpretation: Differences between goods and services in an airline service.

Concept Introduction: Goods are tangible, that is, it can be touched and felt. Services are intangible in nature; it cannot be touched only felt. Goods have physical appearance while services do not have.

Expert Solution & Answer

Explanation of Solution

Following are the seven differences between goods and services in light of an airline industry.

Goods are tangible while services are intangible: In case of an air travel, the service provided is the delivery of the passenger from one place to the other. While this may have immense value, it cannot be touched or consumed. Hence, airline travel is a service delivered by the companies.
Goods do not require physical participation of people while services require it. Customer participation is necessary in case of service. For the airline service to be delivered, the customer must be present and ready to fly. Otherwise, the service cannot be possible. On the other hand, for goods to be delivered, the same does not apply because even if the customers are physically not present, goods can be pushed to them using various channels.
Demand for goods is predictable while for services, it is unpredictable. For goods demand can be predictable, the demand for the services are difficult to predict. For airline travel, the demand is generally time dependent especially for a short period. So, they are difficult to forecast accurately.
Storage of goods can be done while for services, it is not possible. Services cannot be stored as an inventory similar to a good. The airline service can either be delivered at the time of customer requirement or demand or it will be failed to deliver. Here there is no scope of storing and using later.
Expertise and skills are required for service execution while for delivery of goods, it is not essential. Service management skills are essential for successful service encounter. For example, in airline service, the efficiency of the counter server, skill of the pilot, or the courtesy and help of the cabin crew becomes essential for successful service delivery.
Copyrights or patents can be applied to goods production while for services, it cannot be applied. Patent do not protect services. For airline industry, the service must be delivered openly in front of all other competitors in the premises of the airport. So, it is hardly possible to protect any intellectual property.

Want to see more full solutions like this?

Subscribe now to access step-by-step solutions to millions of textbook problems written by subject matter experts!

Answer 5

Chapter 1, Problem 1DQ

Summary Introduction

Interpretation: Differences between goods and services in an airline service.

Concept Introduction: Goods are tangible, that is, it can be touched and felt. Services are intangible in nature; it cannot be touched only felt. Goods have physical appearance while services do not have.

Expert Solution & Answer

Explanation of Solution

Following are the seven differences between goods and services in light of an airline industry.

Goods are tangible while services are intangible: In case of an air travel, the service provided is the delivery of the passenger from one place to the other. While this may have immense value, it cannot be touched or consumed. Hence, airline travel is a service delivered by the companies.
Goods do not require physical participation of people while services require it. Customer participation is necessary in case of service. For the airline service to be delivered, the customer must be present and ready to fly. Otherwise, the service cannot be possible. On the other hand, for goods to be delivered, the same does not apply because even if the customers are physically not present, goods can be pushed to them using various channels.
Demand for goods is predictable while for services, it is unpredictable. For goods demand can be predictable, the demand for the services are difficult to predict. For airline travel, the demand is generally time dependent especially for a short period. So, they are difficult to forecast accurately.
Storage of goods can be done while for services, it is not possible. Services cannot be stored as an inventory similar to a good. The airline service can either be delivered at the time of customer requirement or demand or it will be failed to deliver. Here there is no scope of storing and using later.
Expertise and skills are required for service execution while for delivery of goods, it is not essential. Service management skills are essential for successful service encounter. For example, in airline service, the efficiency of the counter server, skill of the pilot, or the courtesy and help of the cabin crew becomes essential for successful service delivery.
Copyrights or patents can be applied to goods production while for services, it cannot be applied. Patent do not protect services. For airline industry, the service must be delivered openly in front of all other competitors in the premises of the airport. So, it is hardly possible to protect any intellectual property.

Answer 6

Chapter 1, Problem 1DQ

Summary Introduction

Interpretation: Differences between goods and services in an airline service.

Concept Introduction: Goods are tangible, that is, it can be touched and felt. Services are intangible in nature; it cannot be touched only felt. Goods have physical appearance while services do not have.

Expert Solution & Answer

Explanation of Solution

Following are the seven differences between goods and services in light of an airline industry.

Goods are tangible while services are intangible: In case of an air travel, the service provided is the delivery of the passenger from one place to the other. While this may have immense value, it cannot be touched or consumed. Hence, airline travel is a service delivered by the companies.
Goods do not require physical participation of people while services require it. Customer participation is necessary in case of service. For the airline service to be delivered, the customer must be present and ready to fly. Otherwise, the service cannot be possible. On the other hand, for goods to be delivered, the same does not apply because even if the customers are physically not present, goods can be pushed to them using various channels.
Demand for goods is predictable while for services, it is unpredictable. For goods demand can be predictable, the demand for the services are difficult to predict. For airline travel, the demand is generally time dependent especially for a short period. So, they are difficult to forecast accurately.
Storage of goods can be done while for services, it is not possible. Services cannot be stored as an inventory similar to a good. The airline service can either be delivered at the time of customer requirement or demand or it will be failed to deliver. Here there is no scope of storing and using later.
Expertise and skills are required for service execution while for delivery of goods, it is not essential. Service management skills are essential for successful service encounter. For example, in airline service, the efficiency of the counter server, skill of the pilot, or the courtesy and help of the cabin crew becomes essential for successful service delivery.
Copyrights or patents can be applied to goods production while for services, it cannot be applied. Patent do not protect services. For airline industry, the service must be delivered openly in front of all other competitors in the premises of the airport. So, it is hardly possible to protect any intellectual property.

Answer 7

Chapter 1, Problem 1DQ

Summary Introduction

Interpretation: Differences between goods and services in an airline service.

Concept Introduction: Goods are tangible, that is, it can be touched and felt. Services are intangible in nature; it cannot be touched only felt. Goods have physical appearance while services do not have.

Answer 8

Expert Solution & Answer

Explanation of Solution

Following are the seven differences between goods and services in light of an airline industry.

Goods are tangible while services are intangible: In case of an air travel, the service provided is the delivery of the passenger from one place to the other. While this may have immense value, it cannot be touched or consumed. Hence, airline travel is a service delivered by the companies.
Goods do not require physical participation of people while services require it. Customer participation is necessary in case of service. For the airline service to be delivered, the customer must be present and ready to fly. Otherwise, the service cannot be possible. On the other hand, for goods to be delivered, the same does not apply because even if the customers are physically not present, goods can be pushed to them using various channels.
Demand for goods is predictable while for services, it is unpredictable. For goods demand can be predictable, the demand for the services are difficult to predict. For airline travel, the demand is generally time dependent especially for a short period. So, they are difficult to forecast accurately.
Storage of goods can be done while for services, it is not possible. Services cannot be stored as an inventory similar to a good. The airline service can either be delivered at the time of customer requirement or demand or it will be failed to deliver. Here there is no scope of storing and using later.
Expertise and skills are required for service execution while for delivery of goods, it is not essential. Service management skills are essential for successful service encounter. For example, in airline service, the efficiency of the counter server, skill of the pilot, or the courtesy and help of the cabin crew becomes essential for successful service delivery.
Copyrights or patents can be applied to goods production while for services, it cannot be applied. Patent do not protect services. For airline industry, the service must be delivered openly in front of all other competitors in the premises of the airport. So, it is hardly possible to protect any intellectual property.

Answer 9

Expert Solution & Answer

Answer 10

Expert Solution & Answer

Answer 11

Ch. 1 - Prob. 1DQ Ch. 1 - Prob. 2DQ Ch. 1 - Prob. 3DQ Ch. 1 - Prob. 4DQ Ch. 1 - Prob. 5DQ Ch. 1 - Prob. 1PA Ch. 1 - Prob. 2PA Ch. 1 - Prob. 3PA Ch. 1 - Prob. 4PA Ch. 1 - Prob. 5PA

Differences between goods and services in an airline service. Concept Introduction: Goods are tangible, that is, it can be touched and felt. Services are intangible in nature; it cannot be touched only felt. Goods have physical appearance while services do not have.

Concept explainers

Interpretation: Differences between goods and services in an airline service.

Concept Introduction: Goods are tangible, that is, it can be touched and felt. Services are intangible in nature; it cannot be touched only felt. Goods have physical appearance while services do not have.

Explanation of Solution

Want to see more full solutions like this?

Chapter 1 Solutions

Differences between goods and services in an airline service. Concept Introduction: Goods are tangible, that is, it can be touched and felt. Services are intangible in nature; it cannot be touched only felt. Goods have physical appearance while services do not have.

Concept explainers

Interpretation: Differences between goods and services in an airline service. Concept Introduction: Goods are tangible, that is, it can be touched and felt. Services are intangible in nature; it cannot be touched only felt. Goods have physical appearance while services do not have.

Explanation of Solution

Want to see more full solutions like this?

Chapter 1 Solutions

Interpretation: Differences between goods and services in an airline service.

Concept Introduction: Goods are tangible, that is, it can be touched and felt. Services are intangible in nature; it cannot be touched only felt. Goods have physical appearance while services do not have.