Your friend recently had an unpleasant experience at a local eatery where the service was poor and the food overpriced. In addition, she became ill with severe stomach cramps within hours of eating at the restaurant. She has drafted a scathing review and plans to post it on Yelp, accusing the restaurant of giving her food poisoning. She has asked you to look over her review before posting it. What would you say?
Your friend recently had an unpleasant experience at a local eatery where the service was poor and the food overpriced. In addition, she became ill with severe stomach cramps within hours of eating at the restaurant. She has drafted a scathing review and plans to post it on Yelp, accusing the restaurant of giving her food poisoning. She has asked you to look over her review before posting it. What would you say?
Principles Of Marketing
17th Edition
ISBN:9780134492513
Author:Kotler, Philip, Armstrong, Gary (gary M.)
Publisher:Kotler, Philip, Armstrong, Gary (gary M.)
Chapter1: Marketing: Creating Customer Value And Engagement
Section: Chapter Questions
Problem 1.1DQ
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Your friend recently had an unpleasant experience at a local eatery where the service was poor and the food overpriced. In addition, she became ill with severe stomach cramps within hours of eating at the restaurant. She has drafted a scathing review and plans to post it on Yelp, accusing the restaurant of giving her food poisoning. She has asked you to look over her review before posting it. What would you say?
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