Written communication is most effective where: Question 11Select one: a. Managers are fully informed and able to discuss work issues clearly and consistently. b. Opportunities are provided for questions c. There is need for a permanent record d. The chain of communication is as short as possible
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Written communication is most effective where:
Question 11Select one:
Managers are fully informed and able to discuss work issues clearly and consistently.
Opportunities are provided for questions
There is need for a permanent record
The chain of communication is as short as possible
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- Chuck is a newly promoted supervisor of a large call center. He is tasked by his manager to devise a customer service training and testing manual for new and existing workers. How would he define customer service? Question: If Chuck were to write a training manual on CUSTOMER SERVICE what would that look like? : Communication Definition What role does communication play in customer service? What is effective communication? What modes of communication do you use with customers? How would one gain this knowledge and learn from this experience?Subject business communication 1. Sales have decreased for two consecutive quarters at your business. You have been instructed to inform your sales team that their hours, and base pay, will be reduced by 20 percent. While you may have a few members of your sales team that are underperforming, you want to retain the entire team. Write negative news message announcing the news to your team.14
- 4. Besides public relations roles, which one of the following is likely to have the greatest impact on whether or not public relations is part of the management team?A. Top management and public relations staff view the function as “managementâ€B. Staff training, particularly holding graduate degreesC. Extent to which the function is tied to the marketing “bottom lineâ€D. Overpromising—making commitments beyond what is reasonableE. Overselling management on capabilities and expertise5. Which one of the following is a major determinant of whether or not public relations practitioners will be part of an organization’s decision–making coalition?A. The practitioners’ individual characteristics—“the intangiblesâ€B. The extent that the practitioner does research—“scanning for…The fifth stage in Kotter’s Model is Question 19Answer a. Communicating the vision b. Planning for and creating short term wins c. Empowering others to act on the vision d. Creating a vision____Better Business Bureau 1. A give and take between participants ____Mediation 2. Legal process involving fact finding and decision ____Arbitration 3. Process to resolve difference between participants, not legally binding ____negotiation 4. Plays a leadership role in resolving customer and business complaints Match the word in the left column with the definition in the right column (8) ____Service Recovery 1. Includes body language and eye contact ____Standards 2. A benchmark to achieve or exceed ____Softening techniques 3. Database used by CSR’s on resolving customer service issues ____Knowledge base 4. Providing solutions to customer problems in an effort to retain the customer
- Provide each examples solutions with final answers okk don't use chat gpt do it accurate solve thanks Instruction: make problem sets/examples of each of the following: A. 4 examples each of the 10 basic rules B. 4 exampels using derivative trigonometric function C. 4 examples using derivative exponential and logarithmic functions D. 4 examples using Derivative of inverse trigonometric functionWeek 7 Discussion and Responses Leadership and Ethics Week 7 Discussion – Product Recalls Research a recent example of a product recall. Do you believe the company took the right action? What, if anything, should the company have done differently? Provide specific examples and details to support your case example. Use any other reference as needed for citation purposes to support. Must be in APA format. Check Spelling and grammatically correct Reference: Text: Business and Society: Stakeholders, Ethics, Public Policy Author: Lawrence, A. & Weber, J. Publisher: McGraw-Hill Ed/Year: 14th/2014 ISBN-13: 978-0-07-802947-9 Chapters 14-15 Discussion 1 Response By I,H In the fall of 2016, Kraft Heinz recalled about 959 pounds of ready to eat Lunchables Ham and American Cheese Cracker Stackers (Lichtman, 2016). The recall was placed due to mislabeling of the packages as the labels for the nacho variety was placed in error on the ham and cheese basics package (Brophy Marcus,…can someone help me with my case article I've sent 2 pictures with the article and the questions thank you so much
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