Why is the use of apologies a controversial matter in crisis communication? Group of answer choices The public views corporate apologies as insincere. Apologies have no effect on resolving the crisis. Apologies may be seen as an admission of error. It may be better to monitor the situation rather than respond)
Why is the use of apologies a controversial matter in crisis communication? Group of answer choices The public views corporate apologies as insincere. Apologies have no effect on resolving the crisis. Apologies may be seen as an admission of error. It may be better to monitor the situation rather than respond)
Management, Loose-Leaf Version
13th Edition
ISBN:9781305969308
Author:Richard L. Daft
Publisher:Richard L. Daft
Chapter17: Managing Communication
Section: Chapter Questions
Problem 2DQ
Related questions
Question
Why is the use of apologies a controversial matter in crisis communication?
Group of answer choices
The public views corporate apologies as insincere.
Apologies have no effect on resolving the crisis.
Apologies may be seen as an admission of error.
It may be better to monitor the situation rather than respond)
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