DawnSign Press 6130 Nancy Ridge Dr San Diego, CA, 92121 October 22, 2023 Mr. Melissa Thomas 4752 Monroe Street Toledo, OH 43623 Dear Ms. Thomas, I hope this letter finds you well. I wanted to thank you for your positive review and feedback on our DawnSign Press book. We are glad to hear that our book had a positive impact on your class. We understand that you hold a deep commitment to supporting opportunities for deaf individuals. At DawnSign Press, we wholeheartedly support the efforts of Deaf people to document ASL, Deaf culture, history, heritage, and literature. However, I understand your concerns about our hiring policy, and I want to provide some insight into our employment philosophy. In a perfect world, we would certainly only hire deaf employees. Nevertheless, the reality is that in order to deliver the best quality products and services, we must also hire employees who bring a different perspective to our team. I hope you can understand that we have a strong commitment to creating employment opportunities for the deaf community Thank you again for reaching out and voicing your concerns. We greatly appreciate your support of DawnSign Press and we greatly value your feedback. Sincerely, Joe Dannis DawnSign Press Owner Reading for a first impression: Is the writing style clear, concise, and persuasive? What did you find most professionally appropriate for giving bad news? What was least professional? Comment: Reading to analyze: Read now to evaluate the message for content, format, and tone. CONTENT: Does this message begin with an introduction that uses a buffer before giving the negative news? Does the letter avoid making excuses or hiding behind "rules." Does the message offer valid reasoning for the decision and perhaps offer an alternative solution? Comment: What was the bad news? Find the negative message and write it in your comments. Is the negative message (bad news) stated clearly? Does the bad news message avoid overplaying an apologetic tone or insulting the reader with niceties? Comment: Does the letter have a positive angle with sensitivity? Does the writing take some of the sting out of the bad news and help the reader accept the news and move on? Comment: FORMAT: Does the letter have proper business letter format (inside address, date, salutation, close?) Are paragraphs single-spaced within and double-spaced between paragraphs? Is the right margin ragged? Does the document's appearance create a favorable impression? Comment: TONE and STYLE: Does the letter use competent business writing style (clear, concise, correct)? How is the sentence structure, grammar and mechanics? What is the overall impression of the professionalism of the report? What could make it better? Comment: