Mark has recently been promoted to manager of a large car dealership. He is happy for the promotion and confident that he can succeed, however, in discussion with his wife, he admitted to experiencing stress due to the recent change and the demands of the new position. Late one afternoon, Gabrielle a newly recruited salesperson came to his office with a complaint about something she says really bothers her. Ever since her recruitment, she has been heckled by her male co-workers, who do not believe a female is suitable for the job, in fact, there have been snide comments about the reasons for her selection. Mark is aware of the challenge and admits that her employment constitutes a significant change in the organization. He informed her, that in its 30 years of existence, females have only been hired for administrative roles but never as salespersons. He however assured her, that her performance would be the deciding factor and hastened to advise her about a proposed 360 degree evaluation system, which would be beneficial in ensuring fair performance evaluations. At a meeting with his team, Mark sought to address the situation by informing them that Gabrielle was selected strictly based on the recruitment requirements implemented by the Human Resource Department. He also informed them of a new 360 degree performance management system which would be implemented within the next quarter and advised that personnel from the Human Resource department would be visiting the location, to advise them about the merits of the system. The stress level within the organization is at an all time high. Mark needs to do something quick, as the current situation is having a negative impact on sales. Question 1 Given the current situation, identify and explain at least three (3) potential sources of work-related stress that could have possibly caused the low staff morale at the dealership. [CLO 2] Describe in detail, four (4) steps would you propose for Mark to take, to reduce the experience of stress among the workforce. [CLO 2] Explain at least four (4) measures that Mark has at his disposal, to ensure that employees respond positively to change in the organization. [CLO 5]
CASE SCENARIO: SALES DEALERSHIP DILEMMA
Mark has recently been promoted to manager of a large car dealership. He is happy for the promotion and confident that he can succeed, however, in discussion with his wife, he admitted to experiencing stress due to the recent change and the demands of the new position.
Late one afternoon, Gabrielle a newly recruited salesperson came to his office with a complaint about something she says really bothers her. Ever since her recruitment, she has been heckled by her male co-workers, who do not believe a female is suitable for the job, in fact, there have been snide comments about the reasons for her selection.
Mark is aware of the challenge and admits that her employment constitutes a significant change in the organization. He informed her, that in its 30 years of existence, females have only been hired for administrative roles but never as salespersons. He however assured her, that her performance would be the deciding factor and hastened to advise her about a proposed 360 degree evaluation system, which would be beneficial in ensuring fair performance evaluations.
At a meeting with his team, Mark sought to address the situation by informing them that Gabrielle was selected strictly based on the recruitment requirements implemented by the Human Resource Department. He also informed them of a new 360 degree performance management system which would be implemented within the next quarter and advised that personnel from the Human Resource department would be visiting the location, to advise them about the merits of the system.
The stress level within the organization is at an all time high. Mark needs to do something quick, as the current situation is having a negative impact on sales.
Question 1
- Given the current situation, identify and explain at least three (3) potential sources of
work-related stress that could have possibly caused the low staff morale at the dealership.
[CLO 2] - Describe in detail, four (4) steps would you propose for Mark to take, to reduce the experience of stress among the workforce.
[CLO 2] - Explain at least four (4) measures that Mark has at his disposal, to ensure that employees respond positively to change in the organization.
[CLO 5]
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