1. What’s your impression of what took place in the scenarios of managers delivering bad news to employees? Did the manager in each scenario communicate effectively? Why or why not?2. For each of the scenarios of managers delivering bad news to employees, discuss what might have been a better way to communicate the message. • IBM CEO Ginni Rometty, after a disappointing earnings report, publiclyreprimanded all the company's 434 000 employees through a five-minuteinternal video message. She specifically pointed to the sales staff formissing out on several large deals. When the press heard about it, manyreferred to it as a public spanking.13• AOL's CEO, Tim Armstrong, broke the news about the company'sdecision to cut employee retirement benefits on television networkCNBC. Only after informing Wall Street did Armstrong hold acompanywide conference call with employees to discuss theannouncement and explain the rationale. Employees complained about"secret" cuts on Twitter and other social media sites. And Armstrongonly added fuel to the fire after he tried to blame the change on the newfederal healthcare law and medical expenses associated with two"distressed babies" of AOL employees. After a week of bad publicity,Armstrong informed employees through e-mail that he was reversing hisdecision and apologized for his controversial comments.914Some 90 workers at a Ford Motor Company's Chicago assembly plantgot an automated phone message announcing they had just been laid off.915Although each of the managers involved in these communications probablythought they were doing the right thing, the choices they made led to anoutcome they weren't expecting.

In the present case, Effective communication is very important for betterment of understanding and…

. What’s your impression of what took place in the scenarios of managers delivering bad news to employees? Did the manager in each scenario communicate effectively? Why or why not? 2. For each of the scenarios of managers delivering bad news to employees, discuss what might have been a better way to communicate the message.

. What’s your impression of what took place in the scenarios of managers delivering bad news to employees? Did the manager in each scenario communicate effectively? Why or why not? 2. For each of the scenarios of managers delivering bad news to employees, discuss what might have been a better way to communicate the message.

Understanding Business

12th Edition

ISBN:9781259929434

Author:William Nickels

Publisher:William Nickels

Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment

Section: Chapter Questions

Problem 1CE

See similar textbooks

Similar questions

Discuss a time they did not understand a situation or information (does not have to be medical) and the impact it had on them. Why did you not understand the situation (poor communication, lack of information, etc). How would it have been different if that element was changed (i.e. if it was poor communication- how would the situation have changed if proper communication was used?) Please remember to reference
Describe the advantages of face-to-face communication as opposed to interactions facilitated by technology such as telephones, email, instant messaging, texting, the internet, social networking sites, and so on. When is face-to-face communication more effective?
In relation to Non-Verbal Communication, how does student engagement affects a student's learning or grades in a face to face classroom setting? Please include any sources.
Discuss the various barriers to effective communication in a management context. How can these barriers be overcome?
Explain 5 barriers in effective communication between Managers and Employees?
Discuss the importance of communication in management. What are the barriers to effective communication in organizations?
How can we, as consumers and sharers of news, learn to identify potential "fake news" stories and how does it affect each of us?
Name the three types of communication and give an example for each one. How might the communication be misinterpreted in each example? How might the communication be made more effective in each example?
How could security surveillance of employees and homeless people be presented in a way that would satisfy a listeners’ attitude of “What’s in it for me?
What are the 6 principles of effective communication as per the book?
What strategies can be used to improve communication between individuals with contrasting communication styles?
How can someone with a passive-aggressive communication style develop healthier communication habits?