When the service facility can be designed to keep its employees motivated and to facilitate productivity, teamwork and operational efficiency without any consideration of customers, this refers to ___ * A. self-service technology B. ambient condition C. remote service D. interpersonal service Customers buy from stores and firms that offer the highest ___ * A. company image B. value for the money C. customer perceived value D. level of customer satisfaction
When the service facility can be designed to keep its employees motivated and to facilitate productivity, teamwork and operational efficiency without any consideration of customers, this refers to ___ * A. self-service technology B. ambient condition C. remote service D. interpersonal service Customers buy from stores and firms that offer the highest ___ * A. company image B. value for the money C. customer perceived value D. level of customer satisfaction
Principles Of Marketing
17th Edition
ISBN:9780134492513
Author:Kotler, Philip, Armstrong, Gary (gary M.)
Publisher:Kotler, Philip, Armstrong, Gary (gary M.)
Chapter1: Marketing: Creating Customer Value And Engagement
Section: Chapter Questions
Problem 1.1DQ
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Question
When the service facility can be designed to keep its employees motivated and to facilitate productivity, teamwork and operational efficiency without any consideration of customers, this refers to ___ *
A. self-service technology
B. ambient condition
C. remote service
D. interpersonal service
Customers buy from stores and firms that offer the highest ___ *
A. company image
B. value for the money
C. customer perceived value
D. level of customer satisfaction
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