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Business
Operations Management
Create a service blueprint for customer support. It can be any company you'd like.

Create a service blueprint for customer support. It can be any company you'd like.

Practical Management Science
Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
Section: Chapter Questions
Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...
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Create a service blueprint for customer support. It can be any company you'd like.
Service Blueprint Components Physical evidence Customer actions Line of interaction Onstage contact Employee actions Line of visibility Backstage contact Employee actions Line of internal interaction Support processes
Transcribed Image Text:Service Blueprint Components Physical evidence Customer actions Line of interaction Onstage contact Employee actions Line of visibility Backstage contact Employee actions Line of internal interaction Support processes
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