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- Assume that you are a Customer Service Manager for a new company called Toyota (Communication Company). You are required to develop a customer service plan for the company to reduce the customer complaints especially from handphone users. Discuss the type of CRM strategies to implement the plan for a better customer service.As a customer share your experience regarding customer expectations. Have you ever been dissatisfied/disappointed with the service that you received? How did you deal with it?Assume that you have been appointed as the head of a business unit in a major corporation. Over time this business unit has steadily been losing customers, rating the service delivery of this unit as “shocking” and “poor”. Your mandate is to improve service delivery and to re-establish a service culture. As part of your mandate, you are required to write a report to the board of directors clearly explaining the sins of service/poor service that they are not aware of that is possibly happening in the business unit.
- the statement is correct and FALSE if the statement does not fit the description. of paper, write TRUE if 1. A customer is a person or organization that transacts with a business person or business organization to buy goods or services for monetary or other valuable considerations. 2. Customer Relationship Management can take on many forms-salespersons assistance, product delivery, technical advice, help desks, or other means. 3. Companies can best manage customer service quality by establishing service objectives with specific and measurable targets. 4. Customer service is a process of managing an organization's interactions with current and future customers. 5. By Knowing the value or worth of its customers, a company can focus its resources in attracting and keeping the "right" type of customers. 6. The customers are the lifeblood of any business. 7. The business is the one responsible for sealing the deal with customer. 8. A customer's lifetime value can be based upon the potential…Ezzee solutions, a business consulting company, is embarking on implementing an Information System to integrate accounting, finance, marketing, production and human resource management within the organization. It provides the information an organization needs for efficient operations, effective managerial decision-making and a competitive advantage. You have been appointed to conduct training to the staff at Ezzee solutions on the details of the information system. Your presentation would include the following aspects. Discuss in detail any five benefits an Information System offers to the organization like Ezzee solutions.I need the answer for this (a) A mobile repair shop had received a number of complaints on the length of time it took to make repairs. The manager responded by increasing the repair staff by 20 percent. Complaints on repair time quickly decreased, but then complaints on the cost of repairs suddenly increased. Oddly enough, when repair costs were analyzed, the manager found that the average cost of repair had actually decreased relative to what it was before the increase in staff. What are some possible explanations for the complaints, and what actions might the manager contemplate?
- 1. Discuss why customer encounter is the most critical step in the customer service system. 2. Why is it necessary to make follow ups to our customers?Provide example on how to show sincerity to customers to provide excellent customer service.please comment on two of your fellow responses, if you agree or disagree, please explain why. Val Respond 1: The front desk at the point of sale, or POS, is where customers pay for goods and services and collect sales taxes by using cash or a credit card. It involves several steps, including planning, design, implementation, and maintenance. 1. Provide the room availability to arriving visitors who haven't made a booking in advance. 2. Specific commodities are upsold. Because the buyer will be motivated and may even consider purchasing a pricey good or service, it would increase the sale. 3. Confirm and keep track of any product supply to the rooms. 4. Provide any form of data to guests about other products for sale in the property. This covers items like food and drinks. The overall purpose of the front desk is to sell each and every item offered to guests in the hotel's amenities. 5. Every time keep in mind that each sale, even those of the rooms, continues to generate the most…
- Assume that you have been appointed as the head of a business unit in a major corporation. Over time this business unit has steadily been losing customers, rating the service delivery of this unit as “shocking” and “poor”. Your mandate is to improve service delivery and to re-establish a service culture. In your own words, explain what is meant by ‘service cultureWhich of the following tasks are within the purvey of a Social and Community Service Manager? They help manage personnel who provide direct services. Select all answers that apply. A They will work closely with the broader community to understand their needs, perspectives, and desires as they relate to the social or community service that is provided. They help manage personnel who provide direct services. They will coordinate meetings with community members, funders, or leadership. E They coordinate hypothesis testing efforts within and across organizational efforts. Coordinate and supervise programs and organizations that support the well-being or interests of the community being served. F The provide psychotherapeutic services.Assuming you are on the phone with a customer, how would you respond in each of the following scenarios. How should you ask this question when you need the customer's name? What is the most effective way to ask a question when you have forgotten the name of the customer? What is the most effective way to ask about the customer's address when you need it?