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- Please explain all the options that why its correct and incorrect 14. What significant challenge do the IHIP service characteristic present to service provider? a. Ensuring customer satisfaction b. Delivering consistent service quality c. Achieving operations efficient d. Managing supply and demand e. All of the above 15. A “customer centric” approach has an impact on: a. All internal activities of a company b. The way a company interacts with its customers c. All of the company’s operations d. A company focus and strategy e. All of the above 16. Organisational culture is an important concept for service businesses because: a. It helps staff know what to do and how to do it, even without direct supervision b. It provides clues about behaviour norms c. It fills the gap between training and unforeseen cirucmstances d. All of the aboveCompanies must chase the objective of matiching supply with demand in order to boost their overall performance. This objective is fully achieved when; A. Costs are minimised while lead time are maxiimised in the supply chain B. Costs are maximised while lead times ar minimised in supply chain C.Costs and lead times are maximesed in the supply chain D. Costs and lead times are minimised in the supply chainWhen it was founded, Instacart operated with only full-service shoppers, who typically shop from many different stores . The introduction of the role of in-store shoppers made model II (see figure 2 in the case) possible. Think of an advantage of model II over model I, with respect to the service capacity. In other words, in what way can it be beneficial to have the two roles fulfill a customer's order jointly?
- Companies like Microsoft and Apple started selling tablets in place of laptops. Many customers switched their purchases from laptops to Tablets. Most of the functions of laptops were also performed by the tablets. Many laptop producers started losing customers. The competitive force mentioned in this scenario is O a. Rivalry among existing competitors. O b. Bargaining power of the suppliers. O c. Threat of substitutes. O d. Bargaining power of the producers.Imagine designing a conjoint for your b-school's café. In particular, you're in charge of the daily pizza orders. Pizzas are tricky-while they're a simple food, they can be created in a zillion combinations. What factors should you test in terms of your fellow students' likely preferences? Wheat crust vs. white, thick vs. thin, plain cheese vs. sausage vs. sausage and green pepper vs. vegetarian (you get the picture). Design a conjoint that would result in identifying 2 or 3 popular slices that your café managers could order every morning. The student body knows you're responsi ble-how do you make most of them happy?Hotels charge lower prices in the off-season to attract guests to fill up vacant rooms. This strategy is based on the of services. Perishable Variability Intangible Inseparability
- The following is a description of some data requirements for a chain of hypermarkets. (a) A company manufactures one or more cakes, and each cake is manufactured and marketed by exactly one company. (b) Cakes are sold in hypermarkets. Each hypermarket has a unique identification. Every hypermarket sells one or more cakes, but some hypermarkets do not sell every cake. (c) Cake sales must be recorded by invoice, which are kept as a record by the hypermarket. An invoice clearly identifies the cake, chief, and customer, as well as the date it is filled. (d) Chief produces cakes for customer. A Chief can produce one or more cakes for a customer and a customer can get one or more invoices, but a invoice is written by only one chief. (e) Cake manufacturer companies may have long-term contracts with hypermarkets and a hypermarket can contract with zero, one, or more companies. Each contract is uniquely identified by a contract number. Draw the appropriate entity-relationship (E-R)…Strategies for proactive demand management would not include O a. offering products or services with countercyclical demand patterns. O b. using subcontracting to meet unexpected high demand levels. O c. O d. shifting demand into other time periods. partnering with suppliers to reduce information distortion along the supply chain.Value Analysis is an effort to compare the function by the purchased item with the cost, in an attempt to find the lowest cost alternative. It also used to reduce purchase costs and better utilization of purchasing dollar. Describe any five (5) approaches to create the best decision making in value analysis.
