Whcih of the following is NOT false a. Service Quality and Customer Satisfaction are interchangebale terms O b. Service Quality is one of the input to achieving Customer Satisfaction Service Quality is the only input to achieving Customer Satisfaction O d. Service Quality and Customer satisfaction are not co related

Whcih of the following is NOT false a. Service Quality and Customer Satisfaction are interchangebale terms O b. Service Quality is one of the input to achieving Customer Satisfaction Service Quality is the only input to achieving Customer Satisfaction O d. Service Quality and Customer satisfaction are not co related

Principles Of Marketing

17th Edition

ISBN:9780134492513

Author:Kotler, Philip, Armstrong, Gary (gary M.)

Publisher:Kotler, Philip, Armstrong, Gary (gary M.)

Chapter1: Marketing: Creating Customer Value And Engagement

Section: Chapter Questions

Problem 1.1DQ

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