A computer repair shop had recieved a number of complaints on the length of time it look to make repairs. The manager responded by increasing the repair staff by 10 percent. Complaints on repair time quickly decreased, but then complaints on the cost of repairsudenly increased. Oddly enough, when repair cost wer analyzed, the manager found that the average cost of repair had actually decreased relative to what i was before the increase in staf. Whatre some posiblexplantions for the complaints, and what actions might the manager contemplate?
A computer repair shop had recieved a number of complaints on the length of time it look to make repairs. The manager responded by increasing the repair staff by 10 percent. Complaints on repair time quickly decreased, but then complaints on the cost of repairsudenly increased. Oddly enough, when repair cost wer analyzed, the manager found that the average cost of repair had actually decreased relative to what i was before the increase in staf. Whatre some posiblexplantions for the complaints, and what actions might the manager contemplate?
Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment
Section: Chapter Questions
Problem 1CE
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A computer repair shop had recieved a number of complaints on the length of time it look to make repairs. The manager responded by increasing the repair staff by 10 percent. Complaints on repair time quickly decreased, but
then complaints on the cost of repairsudenly increased. Oddly enough, when repair cost wer analyzed, the manager found that the average cost of repair had actually decreased relative to what i was before the increase in
staf. Whatre some posiblexplantions for the complaints, and what actions might the manager contemplate?
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