Which of the following is not one of the dimensions of service quality?Reliability a. Responsibility b. Assurance c. Empathy d. All of these are dimensions of service quality.
Q: If you select a physician based solely on reputation, you are basing your decision on which of the…
A: SERVQUAL is a research instrument developed to capture the expectation of customers andservice…
Q: A Hospital administered the SERVQUAL survey to its patients as an attempt to assess the healthcare…
A: SERVQUAL - It stands for Service Quality or the SERVQUAL Model that was developed by V. Zeithaml, A.…
Q: Which of the following are the correct attributes of Service Quality a. Tangibility, Assurance,…
A: Service quality is nothing but the general visualization as the output of the service delivery…
Q: Essential Components of an Excellent Customer Service Customers will say time and again that they…
A: Nowadays most of the companies are competitive organizations and in order to have an edge over its…
Q: If a database is not maintained or if incorrect data is entered into the database, serious problems…
A: Database information systems are used by the organization to systematically organize the data in…
Q: Were you tasked with developing an integrated interactive solution for computerizing registration…
A: A cause-effect diagram is a visual device used to consistently sort out potential causes for a…
Q: benefits and drawbacks of offering a guarantee on the quality of the service?
A: A guarantee on a product or service is provided by a seller or manufacturer to a buyer. It is an…
Q: Which doctor-patient model describes when the doctor carries out the wishes of the patient? Select…
A: In a physician-patient interaction, doctors offer patients with all important details about the…
Q: In the e-government audit approach; the outcome assessment area deals with the performance of the…
A: An audit can be defined as the official inspection which is done on the company’s accounts and is…
Q: Housing and property services category is one of the e-government service preferences, which…
A: E-government (electronic government): It is also called digital or online government. It consists…
Q: In evaluating the quality of a service, Nick noticed the staff was very knowledgeable and were able…
A: This evaluation is based on the Responsiveness component of service quality. Hence the answer is…
Q: When the value of a loyal customer (VLC) market segment is high, should these customers be given…
A: The method by which companies should decide on goods and services, as well as their costs, based on…
Q: ssuming you are on the phone with a customer, how would you respond in each of the following…
A: The process of directly interacting of having one-to-one communication between the customer and…
Q: service
A: When it is stated that a service-driven company should redefine what the service should be, what is…
Q: component of process quality is the value provided by the manufacturer / service provider in a…
A: Responsiveness is the component that makes the manufacturer or service provider work quickly and…
Q: Which of the following is/are included in “safety needs”, according to Abraham Maslow? a. Protection…
A: Managers are the one who manages the operation and other stages of making a product or services.…
Q: Design an effective service guarantee for a service (choose a service by yourself) with high…
A: Marketing is an activity which the firm takes up to make customers. For this marketing strategies…
Q: In the e-service success factors, service-oriented success factors deal with how the e.services…
A: In the e-service success factors, service-oriented success factors deal with how the e.services…
Q: Which control function is most critical for the health care facility in the scenario? If a skilled…
A: As everyone is aware, we live in a digital age where electronic devices like computers are used to…
Q: Provide relevant examples using one business organization of the (5) components of service quality.…
A: Service quality is the value of a service to customers. . A business with a high level of service…
Q: In which of the following examples would a consumer have difficulty separating the deliverer of the…
A: The correct option is option D. haircut.
Q: Which of the determinants of service quality involves performing the service right the first time? O…
A: Reliability is the determinant that refers consistently performing well and being trustworthy in…
Q: Products having services imbibed in it would require same kind of marketing strategy as that of a…
A: In marketing different types of technique is used for selling the goods according to the product.
Q: -Government, law, and order services category is one of the e-government service preferences, which…
A: Statement: Government, law, and order services category is one of the e-government service…
Q: Which dimension of service quality refers to the knowledge and courtesy of employees and their…
A: There are a total of five dimensions of service quality, these are reliability, tangibility,…
Q: A salesperson should be aware of indicators of plumbing problems so they can advise their clients…
A: The salesperson must definitely be well aware of his jobs and responsibilities. The details are…
Q: If “Most services are characterized by an encounter between a service provider and a customer”…
A: In the realm of business and customer service, the significance of interactions between service…
Q: ___________ is based on the idea that customer expectations of the service they will receive shape…
A: Quality is the ability to manufacture the products and services as set standards and increase…
Q: As a determinant of service quality, reliability refers to a. the ability to perform the…
A: Answer A) As a determinant of service quality, reliability refers to the ability to perform the…
Q: In the e-service success factors, service-oriented success factors are primarily concerned with what…
A: An e Service can be defined as an item which is intangible in nature. Intangibility refers to the…
Q: Give typing answer with explanation and conclusion Kano Model considers outcomes based upon the…
A: The Kano Model is a customer satisfaction and product development theory that was developed by…
Q: Which of the following is a key dimension of service quality? Multiple Choice honesty…
A: Services can be referred to as anything which is intangible in its form. Intangibility refers to the…
Q: service quality
A: SERVICE QUALTIY
| Which of the following is not one of the dimensions of service quality?Reliability a. Responsibility b. Assurance c. Empathy d. All of these are dimensions of service quality. |
Step by step
Solved in 2 steps
- 12) In the e-service success factors, service-oriented success factors are primarily concerned with what services should be offered. Select one: a. True b. FalseGive typing answer with explanation and conclusion Kano Model considers outcomes based upon the following requirements: Please select the most appropriate choice A) Appropriateness of Care B) Addressing patient satisfaction only C) Access to care and services D) None of the aboveDesign an effective service guarantee for a service (choose a service by yourself) with high perceived risk. Explain (a) why and how your guarantee would reduce perceived risk of potential customers and (b) why current customers would appreciate this guarantee even though they are already a customer of that firm and therefore likely to perceive lower levels of risk.
- What are the benefits and drawbacks of offering a guarantee on the quality of the service?Don't use chat gptAssume you are the owner of a restaurant. Create a questionnaire showing appropriate options to measure customer satisfaction or customer experience with respect to the restaurant food and service. Keep in mind a suitable flow of questions while creating the questionnaire. The following types of questions can be included in the survey: • Dichotomous (2 options, example Yes/ No) • Single select (select only 1 option) • Multiple choice (example: select all that apply) • Scales (example: Excellent-Average-Poor, Strongly agree-Agree-Neutral-Disagree-Strongly disagree) Criteria Correct flow of questions Appropriate options given along with questions Questions included matches survey objectives Questions’ vocabulary suitable to industry mentioned
- component of process quality is the value provided by the manufacturer / service provider in a timely manner a. Dependability b. Authority c. Empathy d. ResponsivenessWhich doctor-patient model describes when the doctor carries out the wishes of the patient? Select one: O Priestly Model O Engineering Model O Collegial Model O Contractual Model Jump to...In which of the following examples would a consumer have difficulty separating the deliverer of the service from the service itself? A. a dental visit B. a golf lesson C. a university marketing class D. a haircut. E. all of the above
- Assuming you are on the phone with a customer, how would you respond in each of the following scenarios. How should you ask this question when you need the customer's name? What is the most effective way to ask a question when you have forgotten the name of the customer? What is the most effective way to ask about the customer's address when you need it?1-Government, law, and order services category is one of the e-government service preferences, which contains all of the examples except: Select one: a. Child care information b. coast guard information c. consumer protection d. crime and government reportsWere you tasked with developing an integrated interactive solution for computerizing registration and administration at the University of Technology and Applied Sciences? You did an excellent job at it. Our attention was drawn to the fact that users were unsatisfied with the slow response times and decreased performance after the project was completed. It is possible to determine the root cause of a problem by drawing a cause-and-effect diagram.