Which of the following are the correct attributes of Service Quality a. Tangibility, Assurance, Responsiveness, Reliability, Empathy O b. Responsibility, Assurance, Tangibility, Empathy Reliability O c. Responsibility, Assistance, Tangibility, Empathy, Reliability O d. Responsibility, assurance, Tangibility, Emotion, Repeatability
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Q: service quality
A: SERVICE QUALTIY
Which of the following are the correct attributes of Service Quality
a. Tangibility, Assurance,
Responsiveness, Reliability,
Empathy
O b. Responsibility, Assurance, Tangibility, Empathy Reliability
O c. Responsibility, Assistance,
Tangibility, Empathy, Reliability
O d. Responsibility, assurance, Tangibility, Emotion, Repeatability
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- What nature of service does resorts and casino has? How and why?18 In the e-service success factors, service-oriented success factors deal with how the e.services should be offered. Select one: a. True b. False1. A school librarian wants to gather the students’ opinion about the school’s library services. A. closed B. open-ended C. rating scale D. dichotomous 2. Mr. Santos, a restaurant owner, needs to know the opinion of their customers on the restaurant’s service, cleanliness, and quality of food. A. closed B. open-ended C. rating scale D. dichotomous
- 25 In the e-service success factors, service-oriented success factors deal with how the e.services should be offered. Select one: a. False b. True7 The ability of an organization to produce services that, by utilizing the consumer's five senses, have some uniqueness in their characteristics is: Select one: a. flexible response b. experience differentiation. c. time-based competition d. differentiationThe first step in designing support services is to: * O Encourage customers to try new products Prevent brand dilution Survey customers to assess the value of current services and obtain ideas for new Add new services that will both delight customers and yield profits to the company
- What kind of nature of business does Thunderbird Resorts and Casino have? How and why?the statement is correct and FALSE if the statement does not fit the description. of paper, write TRUE if 1. A customer is a person or organization that transacts with a business person or business organization to buy goods or services for monetary or other valuable considerations. 2. Customer Relationship Management can take on many forms-salespersons assistance, product delivery, technical advice, help desks, or other means. 3. Companies can best manage customer service quality by establishing service objectives with specific and measurable targets. 4. Customer service is a process of managing an organization's interactions with current and future customers. 5. By Knowing the value or worth of its customers, a company can focus its resources in attracting and keeping the "right" type of customers. 6. The customers are the lifeblood of any business. 7. The business is the one responsible for sealing the deal with customer. 8. A customer's lifetime value can be based upon the potential…When it is stated that a service driven company should redefine what the service should be, what is being suggested? Select one: a. The customer doesn't know what they want (size, weight, cost, etc.) b. The customer doesn't know how to ask for service improvement (cost, features, reliability, etc.) c. The customer may really want subtle features (fairness, features, information, etc.) d. The customer may really need some form of discount (less money, more service, or both)
- What are the benefits and drawbacks of offering a guarantee on the quality of the service?Which of the following is not one of the dimensions of service quality?Reliability a. Responsibility b. Assurance c. Empathy d. All of these are dimensions of service quality.D0ara | LAU30 - St. John the X e Customer Service: Mastery Test x O Edmentum Learning Environm x Ô https://f2.app.edmentum.com/assessments-delivery/ua/mt/launch/49510993/45266914/aHR0cHM6Ly9mMiShcHAuZWRtZW50dWouY29tL2xYX. o O Previous Next o Customer Service: Mastery Test O Submit Te 2 Type the correct answer in the box. Spell all words correctly. Which customers help in the profitability and growth of an organization? Both external and customers help in the profitability and growth of an organization in a direct or indirect manner, Reset Next O 2021 Edmentum. All rights reserved. P Type here to search O 72°F Sunny a e 4 DELL F12 Insert F6 F7 F8 F9 F10 11 F4 F5 F1 F2 F3 Priscr & $ 7 1 2 T Y U Q W E 4. CJ K A D F G ck M C V Alt Ctrl Alt B