Table 3.3: Common Types of Industry Key Success Factors Technology-related KSP Manufacturing-related KSFs Distribution-related KSFs - - - - - - - . Expertise in a particular technology or in scientific research (important in pharmaceuticals, Internet applications, mobile communications, and most other high-tech industries) Proven ability to improve production processes (important in industries where advancing technology opens the way for higher manufacturing efficiency and lower production costs) Ability to achieve scale economies and/or capture experience curve effects (important to achieving low production costs) Quality control know-how (important in industries where customers insist on product reliability) High utilization of fixed assets (important in capital-intensive/high-fixed-cost industries) Access to attractive supplies of skilled labor High labor productivity (important for items with high labor content) Low-cost product design and engineering (reduces manufacturing costs) Ability to manufacture or assemble products that are customized to buyer specifications A strong network of wholesale distributors/dealers Strong direct sales capabilities via the Internet and/or having company-owned retail outlets Ability to secure favorable display space on retailer shelves Breadth of product line and product selection - Marketing-related KSFs - - A well-known and well-respected brand name - - Skills and capability-related KSFs Other types of KSFs - - - Fast, accurate technical assistance Courteous, personalized customer service Accurate filling of buyer orders (few back orders or mistakes) Customer guarantees and warranties (important in mail-order and online retailing, big-ticket purchases, new product introductions) Clever advertising A talented workforce (superior talent is important in professional services like accounting and investment banking) National or global distribution capabilities Product innovation capabilities (important in industries where rivals are racing to be first-to-market with new product attributes or performance features) Design expertise (important in fashion and apparel industries) Short delivery time capability Supply chain management capabilities Strong e-commerce capabilities a user-friendly Web site and/or skills in using Internet technology applications to streamline internal operations Overall low costs (not just in manufacturing) so as to be able to meet customers' expectations of low prices Convenient locations (important in many retailing businesses) Ability to provide fast, convenient after-the-sale repairs and service A strong balance sheet and access to financial capital (important in newly emerging industries with high degrees of business risk and in capital-intensive industries) Patent protection

Table 3.3: Common Types of Industry Key Success Factors Technology-related KSP Manufacturing-related KSFs Distribution-related KSFs - - - - - - - . Expertise in a particular technology or in scientific research (important in pharmaceuticals, Internet applications, mobile communications, and most other high-tech industries) Proven ability to improve production processes (important in industries where advancing technology opens the way for higher manufacturing efficiency and lower production costs) Ability to achieve scale economies and/or capture experience curve effects (important to achieving low production costs) Quality control know-how (important in industries where customers insist on product reliability) High utilization of fixed assets (important in capital-intensive/high-fixed-cost industries) Access to attractive supplies of skilled labor High labor productivity (important for items with high labor content) Low-cost product design and engineering (reduces manufacturing costs) Ability to manufacture or assemble products that are customized to buyer specifications A strong network of wholesale distributors/dealers Strong direct sales capabilities via the Internet and/or having company-owned retail outlets Ability to secure favorable display space on retailer shelves Breadth of product line and product selection - Marketing-related KSFs - - A well-known and well-respected brand name - - Skills and capability-related KSFs Other types of KSFs - - - Fast, accurate technical assistance Courteous, personalized customer service Accurate filling of buyer orders (few back orders or mistakes) Customer guarantees and warranties (important in mail-order and online retailing, big-ticket purchases, new product introductions) Clever advertising A talented workforce (superior talent is important in professional services like accounting and investment banking) National or global distribution capabilities Product innovation capabilities (important in industries where rivals are racing to be first-to-market with new product attributes or performance features) Design expertise (important in fashion and apparel industries) Short delivery time capability Supply chain management capabilities Strong e-commerce capabilities a user-friendly Web site and/or skills in using Internet technology applications to streamline internal operations Overall low costs (not just in manufacturing) so as to be able to meet customers' expectations of low prices Convenient locations (important in many retailing businesses) Ability to provide fast, convenient after-the-sale repairs and service A strong balance sheet and access to financial capital (important in newly emerging industries with high degrees of business risk and in capital-intensive industries) Patent protection

Principles of Management

OER 2019th Edition

ISBN:9780998625768

Author:OpenStax

Publisher:OpenStax

Chapter18: Management Of Technology And Innovation

Section: Chapter Questions

Problem 3CTQ: What other uses and functions does Input Accel serve, and how will this be useful to Novartis over...

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Can you guys help me on this? Thank you!

Here's the case: Competition in the Bottled Water Industry in 2006 by John E. Gamble from the University of South Alabama

Here are industry key success factors:

Question: Please identify the relevant types of key success factors
and provide an example from the case for each type. This
section should contain at least 3, but no more than 6 key success factors

Transcribed Image Text:Table 3.3: Common Types of Industry Key Success Factors Technology-related KSP Manufacturing-related KSFs Distribution-related KSFs - - - - - - - . Expertise in a particular technology or in scientific research (important in pharmaceuticals, Internet applications, mobile communications, and most other high-tech industries) Proven ability to improve production processes (important in industries where advancing technology opens the way for higher manufacturing efficiency and lower production costs) Ability to achieve scale economies and/or capture experience curve effects (important to achieving low production costs) Quality control know-how (important in industries where customers insist on product reliability) High utilization of fixed assets (important in capital-intensive/high-fixed-cost industries) Access to attractive supplies of skilled labor High labor productivity (important for items with high labor content) Low-cost product design and engineering (reduces manufacturing costs) Ability to manufacture or assemble products that are customized to buyer specifications A strong network of wholesale distributors/dealers Strong direct sales capabilities via the Internet and/or having company-owned retail outlets Ability to secure favorable display space on retailer shelves Breadth of product line and product selection - Marketing-related KSFs - - A well-known and well-respected brand name - - Skills and capability-related KSFs Other types of KSFs - - - Fast, accurate technical assistance Courteous, personalized customer service Accurate filling of buyer orders (few back orders or mistakes) Customer guarantees and warranties (important in mail-order and online retailing, big-ticket purchases, new product introductions) Clever advertising A talented workforce (superior talent is important in professional services like accounting and investment banking) National or global distribution capabilities Product innovation capabilities (important in industries where rivals are racing to be first-to-market with new product attributes or performance features) Design expertise (important in fashion and apparel industries) Short delivery time capability Supply chain management capabilities Strong e-commerce capabilities a user-friendly Web site and/or skills in using Internet technology applications to streamline internal operations Overall low costs (not just in manufacturing) so as to be able to meet customers' expectations of low prices Convenient locations (important in many retailing businesses) Ability to provide fast, convenient after-the-sale repairs and service A strong balance sheet and access to financial capital (important in newly emerging industries with high degrees of business risk and in capital-intensive industries) Patent protection

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