Peri-peri is the heart and soul of Nando’s. The following excerpt is from the Nando’s webpage.‘It’s story is our story. For centuries the people of Southeast Africa have used peri-peri to bring fire to their food. It is in Mozambique’s rich soil and blistering sunshine that the African Bird’s Eye Chilli grows into its fiery best. One afternoon in 1987, two friends went for lunch at a humble Portuguese eatery. As their meal drew to a close, they knew they’d tasted something that had to be shared. Peri-peri was about to make one more journey – from Rosettenville to the world.’Today, Nando’s restaurants, sauces and grocery range can be found around the globe. Each Nando’s restaurant has its own unique design, but they all have earthy textures and colours reminding customers and staff of the sunny Afro-Portuguese roots of Nando’s. Each restaurant features original, local South African art and unique design touches.Nando’s offers its workers many opportunities for advancement, for example many grillers and waiters move up the ranks to managerial status. On the job training is part of Nando’s world with a dedicated team of skills trainers working in the casa (restaurant) alongside the Nandocas (Nando’s employees). A range of master classes conducted on a quarterly basis is available on finance, employee relations, operational processes, and leadership. An in-house management training programme inducts, trains, and coaches supervisors, junior managers, assistant managers and managers, enabling them to receive their ‘licence’ to operate a Nando’s casa.In the United Kingdom, Nando’s was included in the 2019 and 2020 Glassdoor lists of best places to work. Nando’s prides itself on its spicy chicken, but it’s the friendly atmosphere, both for workers and clientele, that keeps its fans loyal. Customers know what they are getting – quick, smiley service, clean surfaces, big tables and lively African or Latino music playing, thus accommodating noisy kids. Each Nando’s is different architecturally, adding to that non-standardised, proper restaurant feel. (In South Africa, Nando’s is seen as more of a takeaway; the Nando’s in the UK emphasises its restaurants over its take-outs with around 80 per cent of its food being eaten inside the restaurants.)The Glassdoor Employees’ Choice Awards uses the input of employees who voluntarily provide anonymous online feedback by completing a company review about their job, work environment and employer over the past year. According to Glassdoor, 94 per cent of staff at Nando’s approve of their company. The Glassdoor reviews revealed a high degree of employee satisfaction at Nando’s.The majority of the reviews mentioned the perk of receiving free food at every shift they work, also the perk of being allowed to take unsold food or food near its sell-by date home at the end of the working day. Along with the free food, employees appreciated the many perks they receive, such as parties, paid breaks, a 40 per cent staff discount, benefits through Perkbox and a cycle to work scheme. This suggests that Nando’s employees place a very high value on perks and benefits that can save them money. However, the same employees who commented about the perks and free food also mentioned that these perks are balanced by long and stressful shifts. Despite this, they usually gave Nando’s a positive overall rating of 4 or 5 stars.Many respondents praised the supportive and friendly culture at Nando’s where everyone is like a big family. A remark often posted in the online reviews is that employees have formed lasting friendships from working at Nando’s and that their managers are more like friends than bosses. Employees cited the managers as being supportive and helpful in assisting employees to develop within the company. This ties in with Nando’s values, which are demonstrated and lived throughout the company, including pride, passion, courage, integrity and family. ‘Workers are increasingly prioritising culture over cash and research consistently shows that culture is the leading driver of long-term employee satisfaction’, according to Dr Andrew Chamberlain, Glassdoor Chief Economist. ‘That said, business leaders have quantifiable proof that culture is one of the smartest investments they could make for the success and longevity of their companies. However, being a culture-first organisation isn’t about expensive perks, but about articulating a clearly-stated mission that resonates with employees’ own aspirations and fuels their best performance.’Another popular comment cited on the reviews was an appreciation of the flexible working hours offered by the company. 1-Discuss the importance of managers and the management process at Nando’s. 2- Distinguish between the process, systems, and contingency approach to management using Nando’s to frame your answer.
Peri-peri is the heart and soul of Nando’s. The following excerpt is from the Nando’s webpage.
‘It’s story is our story. For centuries the people of Southeast Africa have used peri-peri to bring fire to their food. It is in Mozambique’s rich soil and blistering sunshine that the African Bird’s Eye Chilli grows into its fiery best. One afternoon in 1987, two friends went for lunch at a humble Portuguese eatery. As their meal drew to a close, they knew they’d tasted something that had to be shared. Peri-peri was about to make one more journey – from Rosettenville to the world.’Today, Nando’s restaurants, sauces and grocery range can be found around the globe. Each Nando’s restaurant has its own unique design, but they all have earthy textures and colours reminding customers and staff of the sunny Afro-Portuguese roots of Nando’s. Each restaurant features original, local South African art and unique design touches.
Nando’s offers its workers many opportunities for advancement, for example many grillers and waiters move up the ranks to managerial status. On the job training is part of Nando’s world with a dedicated team of skills trainers working in the casa (restaurant) alongside the Nandocas (Nando’s employees). A range of master classes conducted on a quarterly basis is available on finance, employee relations, operational processes, and leadership. An in-house management training programme inducts, trains, and coaches supervisors, junior managers, assistant managers and managers, enabling them to receive their ‘licence’ to operate a Nando’s casa.
In the United Kingdom, Nando’s was included in the 2019 and 2020 Glassdoor lists of best places to work. Nando’s prides itself on its spicy chicken, but it’s the friendly atmosphere, both for workers and clientele, that keeps its fans loyal. Customers know what they are getting – quick, smiley service, clean surfaces, big tables and lively African or Latino music playing, thus accommodating noisy kids. Each Nando’s is different architecturally, adding to that non-standardised, proper restaurant feel. (In South Africa, Nando’s is seen as more of a takeaway; the Nando’s in the UK emphasises its restaurants over its take-outs with around 80 per cent of its food being eaten inside the restaurants.)
The Glassdoor Employees’ Choice Awards uses the input of employees who voluntarily provide anonymous online feedback by completing a company review about their job, work environment and employer over the past year. According to Glassdoor, 94 per cent of staff at Nando’s approve of their company. The Glassdoor reviews revealed a high degree of employee satisfaction at Nando’s.
The majority of the reviews mentioned the perk of receiving free food at every shift they work, also the perk of being allowed to take unsold food or food near its sell-by date home at the end of the working day. Along with the free food, employees appreciated the many perks they receive, such as parties, paid breaks, a 40 per cent staff discount, benefits through Perkbox and a cycle to work scheme. This suggests that Nando’s employees place a very high value on perks and benefits that can save them money. However, the same employees who commented about the perks and free food also mentioned that these perks are balanced by long and stressful shifts. Despite this, they usually gave Nando’s a positive overall rating of 4 or 5 stars.
Many respondents praised the supportive and friendly culture at Nando’s where everyone is like a big family. A remark often posted in the online reviews is that employees have formed lasting friendships from working at Nando’s and that their managers are more like friends than bosses. Employees cited the managers as being supportive and helpful in assisting employees to develop within the company. This ties in with Nando’s values, which are demonstrated and lived throughout the company, including pride, passion, courage, integrity and family. ‘Workers are increasingly prioritising culture over cash and research consistently shows that culture is the leading driver of long-term employee satisfaction’, according to Dr Andrew Chamberlain, Glassdoor Chief Economist. ‘That said, business leaders have quantifiable proof that culture is one of the smartest investments they could make for the success and longevity of their companies. However, being a culture-first organisation isn’t about expensive perks, but about articulating a clearly-stated mission that resonates with employees’ own aspirations and fuels their best performance.’
Another popular comment cited on the reviews was an appreciation of the flexible working hours offered by the company.
1-Discuss the importance of managers and the management process at Nando’s.
2- Distinguish between the process, systems, and contingency approach to management using Nando’s to frame your answer.
Step by step
Solved in 2 steps
