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- CASE STUDY “Gerald was a 60-year-old man working as a salesperson in a hardware store with several younger co-workers, a few of whom consistently treated him with disrespect, making nasty comments about his being old, slow and "computer illiterate" because he was not very good with the online inventory system. At first, Gerald ignored the comments, but he rapidly grew tired of them. He politely, and privately, spoke to the most vocal of the younger employees, asking him to stop the needling, but the younger man told Gerald that he was being too sensitive and the bullying grew worse. Gerald eventually approached the store owner about the situation. The owner likes Gerald, but was unwilling to get involved with what he called "employee issues." Gerald noted that since many of the insults reference Gerald's age, they could constitute illegal workplace harassment. The store owner became defensive and continued to do nothing about the…Case Study 14–7 Conflict-Handling Styles For each of the five scenarios described below, determine what is the most appropriate conflict-handling style(s). Scenario One A radiologist on the staff of a large community hospital was stopped after a staff meeting by a colleague in internal medicine. On Monday of the previous week, the internist referred an elderly man with chronic, productive cough for chest X-ray, with a clinical diagnosis of bronchitis. Thurs-day morning the internist received the radiologist’s written X-ray report with a diagnosis of “probable bronchogenic carcinoma.” The internist expressed his dismay that the radiologist had not called him much earlier with a verbal report. Visibly upset, the internist raised his voice, but did not use abusive language. How should the radiologist handle this conflict with the internist? Scenario Two The Family and Community Medicine Division of a large-staff model HMO serves a population that is ethnically…Question 2 According to Fiedler Leadership Model, a leader's behavior can be measured using the Questionnaire / Measure. Behavior-oriented Affiliation-oriented Least Preferred Coworker Structure-oriented (E) Relationship-oriented V 116 minutes remaining hp
- Article: Memorandum To: Ernestine Borgnine Date:3/4/2023 Subject: Implementing a KM Team Knowledge Management will allow our employees to access helpful and reliable information that will improve workplace productivity. This will give our teams access to resources that they need to do their jobs effectively. A KM manager’s primary responsibility will be to create guidelines for what information is captured. The knowledge manager is responsible for overseeing and maintaining GDD’s knowledge base. “KM is about making the right knowledge available to the right people”. The KM manager must be efficient, communicative, and organized to succeed in this role. Job duties performed will include overseeing and maintaining GDD’s knowledge base, encourage a knowledge- sharing culture across the organization, develop new programs and solutions that meet the needs of the department, and identify ways to improve the current knowledge management system. GDD has been facing several issues that has been…Question 2 In the case study above, Bo Olson narrated that : “You walk out of a conference room and you’ll see a grown man covering his face,” he said. “Nearly every person I worked with; I saw cry at their desk. “This is a clear sign of how unhappy and demotivated employees of Amazon were. Karabo is a newly appointed Human Resource Manager at Amazon, he has been given a task to ensure that employees are highly motivated and that employees adhere to company policies. Karabo has approached you for assistance on few aspects of his task at hand, Advise him on the following: i. Explain to him why negative reinforcement is not always the best approach to motivate in coaching and mentoring? ii. Describe tactics of both positive reinforcement and negative reinforcement that Karabo should use as part of top management to ensure that staff members achieve the objectives set for them. iii. Karabo and the training director at Amazon will be providing weekly and monthly staff training in…QUESTION 4 "Relationship conflict, unlike task conflict, is considered detrimental to group decision. Managers should therefore endeavour to facilitate potentially beneficial conflict while minimizing potentially detrimental conflict". Using practical examples from the working environment, critically discuss this statement.
- Q2. You are designing a training program for managers, managing teams. Identify the major stages of team creation. What are the challenges faced by managers in managing teams?TOPIC 13 Performance Management General Framework Discuss Performance Management in the context of the identifying the relevant School of Management Theory. Identify positives and negatives in the approaches to performance management. Individual Components 1. MBO, Review and Agree, 360-degree Feedback 2. Compare and contrast strengths and weaknesses of cohesive versus non-cohesive teams and the application to High Performance Organisations 3. Performance Management from a Control Theory Perspective 4. The Balanced Scorecard Approach TOPIC 14 Motivation Overview General Framework Outline the meaning of motivation as it applies in the work place. Individual Components 1. Discuss this question: Can a manager instill motivation into employees or is motivation a process of drawing out something from employees? Discuss coaching. 2. Provide a map of the various theories of work motivation and explain the map 3. Discuss John Holland theory of personality and job fit as an explanation of work…Question 6: Irving Janis coined the term Groupthink after: Group of answer choices A) Reviewing the Korean War, Pearl Harbor, Bay of Pigs crisis, and Vietnam War B) Reviewing the Korean War, Iran-Iraq War, Vietnam War, and Gulf War C) Reviewing the Gulf War, Vietnam War, Korean War, and Seven Day War D) Reviewing the Bay of Pigs crisis, Gulf War, Korean War, and Pearl Harbor
