Question : A contractor reacts angrily when you reduce the days you can provide him with work. You're anxious to keep him on your team.Which strategies should you use in this emotionally heated situation? Instruction: Choose all options that best answer the question. Show empathy by reacting emotionally yourself, sharing his anger at the poor deal he's getting Before his anger rises too much, explain that the market is like this right now, and many like him are in the same boat Allow him to vent his frustrations at his situation without interrupting Acknowledge his anger and let him know you understand Leave the situation open and allow him to take back his threat to walk out, making sure he knows that the deal is still available to him
Question : A contractor reacts angrily when you reduce the days you can provide him with work. You're anxious to keep him on your team.Which strategies should you use in this emotionally heated situation? Instruction: Choose all options that best answer the question. Show empathy by reacting emotionally yourself, sharing his anger at the poor deal he's getting Before his anger rises too much, explain that the market is like this right now, and many like him are in the same boat Allow him to vent his frustrations at his situation without interrupting Acknowledge his anger and let him know you understand Leave the situation open and allow him to take back his threat to walk out, making sure he knows that the deal is still available to him
Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment
Section: Chapter Questions
Problem 1CE
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:
A contractor reacts angrily when you reduce the days you can provide him with work. You're anxious to keep him on your team.
Which strategies should you use in this emotionally heated situation?
Instruction: Choose all options that best answer the question.
Show empathy by reacting emotionally yourself, sharing his anger at the poor deal he's getting
Before his anger rises too much, explain that the market is like this right now, and many like him are in the same boat
Allow him to vent his frustrations at his situation without interrupting
Acknowledge his anger and let him know you understand
Leave the situation open and allow him to take back his threat to walk out, making sure he knows that the deal is still available to him
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