Statements 1. I understood what the other side was saying. 2. I understood what was important to the other side. 3. We clarified the meaning if there was confusion about the messages exchanged. 4. I think the other side understood me clearly. 5. The messages exchanged were easy to understand. 6. The other side responded to my questions and requests quickly during the interaction. 7. The conversation ran smoothly without any uncomfortable silent moments, or I did not notice any uncomfortable silent moments. 8. I was willing to listen to the other side's perspectives. 9. When the other side raised questions or concerns, I tried to address them immediately. 10. One or both of us kept silent from time to time. 11. I was nervous talking to the other side. 12. I felt the other side trusted me. 13. I felt the other side was trustworthy. 14. I felt comfortable interacting with the other side. 15. The other side seemed comfortable talking with me. Strongly Disagree Disagree Neutral Agree Strongly Agree 1 2 3 4 5 1 2 3 4 1 2 3 4 1 2 3 4 1 1 1 222 3 4 3 4 3 4 555555 1 1 1 1 1 1 1 1 22222222 Part II. Scoring Instructions Add the numbers you circled in each of the columns to derive your scores for the quality of the communication experience. Clarity Responsiveness 6 12345 7 8 00 9 10 Total 0 Total 0 Source lin A Comfort 11 12 13 14 15 Total 0 3 4 3 4 3 4 3 4 3 4 3 mmm 4 3 3 4 4 55555555 chua ở H & Stahl G (2010) Quality of communication evnerience: Definition measurement and implications for intercultural negotiations
Statements 1. I understood what the other side was saying. 2. I understood what was important to the other side. 3. We clarified the meaning if there was confusion about the messages exchanged. 4. I think the other side understood me clearly. 5. The messages exchanged were easy to understand. 6. The other side responded to my questions and requests quickly during the interaction. 7. The conversation ran smoothly without any uncomfortable silent moments, or I did not notice any uncomfortable silent moments. 8. I was willing to listen to the other side's perspectives. 9. When the other side raised questions or concerns, I tried to address them immediately. 10. One or both of us kept silent from time to time. 11. I was nervous talking to the other side. 12. I felt the other side trusted me. 13. I felt the other side was trustworthy. 14. I felt comfortable interacting with the other side. 15. The other side seemed comfortable talking with me. Strongly Disagree Disagree Neutral Agree Strongly Agree 1 2 3 4 5 1 2 3 4 1 2 3 4 1 2 3 4 1 1 1 222 3 4 3 4 3 4 555555 1 1 1 1 1 1 1 1 22222222 Part II. Scoring Instructions Add the numbers you circled in each of the columns to derive your scores for the quality of the communication experience. Clarity Responsiveness 6 12345 7 8 00 9 10 Total 0 Total 0 Source lin A Comfort 11 12 13 14 15 Total 0 3 4 3 4 3 4 3 4 3 4 3 mmm 4 3 3 4 4 55555555 chua ở H & Stahl G (2010) Quality of communication evnerience: Definition measurement and implications for intercultural negotiations
Management, Loose-Leaf Version
13th Edition
ISBN:9781305969308
Author:Richard L. Daft
Publisher:Richard L. Daft
Chapter17: Managing Communication
Section: Chapter Questions
Problem 9DQ
Related questions
Question
Which dimensions of the Quality of Communication Experience was the highest one for you? Which was the lowest? Explain why you think this was the case based on your interaction with the person you chose to complete the assessment about?
Do you think your results would differ if you had chosen another person?
Transcribed Image Text:Statements
1. I understood what the other side was saying.
2. I understood what was important to the other side.
3. We clarified the meaning if there was confusion about the messages exchanged.
4. I think the other side understood me clearly.
5. The messages exchanged were easy to understand.
6. The other side responded to my questions and requests quickly during the interaction.
7. The conversation ran smoothly without any uncomfortable silent moments, or I did not notice
any uncomfortable silent moments.
8. I was willing to listen to the other side's perspectives.
9. When the other side raised questions or concerns, I tried to address them immediately.
10. One or both of us kept silent from time to time.
11. I was nervous talking to the other side.
12. I felt the other side trusted me.
13. I felt the other side was trustworthy.
14. I felt comfortable interacting with the other side.
15. The other side seemed comfortable talking with me.
Strongly
Disagree
Disagree
Neutral
Agree
Strongly
Agree
1
2
3
4
5
1
2
3
4
1
2
3
4
1
2
3
4
1
1
1
222
3
4
3
4
3
4
555555
1
1
1
1
1
1
1
1
22222222
Part II. Scoring Instructions
Add the numbers you circled in each of the columns to derive your scores for the quality of the communication experience.
Clarity
Responsiveness
6
12345
7
8
00
9
10
Total
0
Total
0
Source lin A
Comfort
11
12
13
14
15
Total
0
3
4
3
4
3
4
3
4
3
4
3
mmm
4
3
3
4
4
55555555
chua ở H & Stahl G (2010) Quality of communication evnerience: Definition measurement and implications for intercultural negotiations
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