Q 11.37: The business department of State Community College is increasing its online course offerings. Its objectives are uniformity of quality instruction, integrity in testing assignments, increased market share, and recovery of revenue lost to other institutions. Which one of the following measures is most appropriate for the customer perspective of the college's balanced scorecard? bours of training for online instructo

Q 11.37: The business department of State Community College is increasing its online course offerings. Its objectives are uniformity of quality instruction, integrity in testing assignments, increased market share, and recovery of revenue lost to other institutions. Which one of the following measures is most appropriate for the customer perspective of the college's balanced scorecard? bours of training for online instructo

FINANCIAL ACCOUNTING

10th Edition

ISBN:9781259964947

Author:Libby

Publisher:Libby

Chapter1: Financial Statements And Business Decisions

Section: Chapter Questions

Problem 1Q

See similar textbooks

Similar questions

Chapter 24 (Continued): Decentralized Operations Requirement 1: Please explain why a firm would use a balanced scorecard in evaluating divisional performance. Requirement 2: Please identify and define the four areas of the Balanced Scorecard. Select two areas and suggest how they might be used by Berkeley College. Rocnoncoc to Inctructor:
Question 2 (to) Slack's (1994) importance-performance matrix is a tool that suggests a four-stage process for spotting gaps between market requirements and an organization's actual performance. In stage 1, the importance scale of the performance measures is measured as related to customers. In stage 2, the performance is measured as related to competitors. A. Why is it important for organizations to improve performance for its long-term success? marks) B. Explain how stage 3 is related to the first two stages. How does an organization use this stage to locate itself on the importance-performance matrix? (martes)
Match the marketing growth strategy on the left with its description on the right. Instructions Market penetration Product development Market development Diversification ||| Selling more of existing goods and services to existing customers Selling existing goods and services to new customers. Creating new goods and services for existing markets Offering new goods and services to attract new customers 1
Give typing answer with explanation and conclusion
Q.Is there a cause-and-effect linkage between improvements in the measures in the internal-businessprocess perspective and the measure in the customer perspective? That is, would you add other measures to the internal-business-process perspective or the customer perspective? Why or why not? Explain briefly.
Ma4. Being responsive to customer's needs means balancing all but which of the following? Answers: Production costs and feasibilities Engineering contraints Marketing challenges Government safety and regulations The budget