Principles Of Marketing
17th Edition
ISBN:9780134492513
Author:Kotler, Philip, Armstrong, Gary (gary M.)
Publisher:Kotler, Philip, Armstrong, Gary (gary M.)
Chapter1: Marketing: Creating Customer Value And Engagement
Section: Chapter Questions
Problem 1.1DQ
Related questions
Question
Please explain the photo attached and add more ideas thank you
TOPIC: Marketing strategies of Starbucks
![MARKETING STRATEGY #5
MOBILE APP
Starbucks has long recognized that the future of retail is inextricably linked to technology. It first
released a mobile app in 2009. In 2011, it began offering in-app payments. Starbucks introduced mobile
pre-ordering and payment in 2014. Customers who use this service can avoid waiting in line (most of the
time) by placing their favorite order from the most convenient place, whether at home or on their way
to work.
Starbucks' loyalty program is also linked to its mobile app. With a single quick scan of the app, you can
pay and earn rewards toward savings on Starbucks purchases. The attraction of earning prizes fast and
effortlessly motivates users to utilize the app frequently. The Mobile app is one of the most successful
marketing strategies of Starbucks.
TAIN
ABLY.
Furthermore, the app recommends drinks to customers based on their buying habits and search
histories. It is important to remember that the Starbucks app has been quite user-friendly since its
inception in 2011. The app currently accounts for more than 20% of all Starbucks sales. To provide
maximum coverage, the app is also accessible on all major mobile OS systems.](/v2/_next/image?url=https%3A%2F%2Fcontent.bartleby.com%2Fqna-images%2Fquestion%2F9a74e625-6bc4-4403-b00a-4fab3cfc6148%2F05188306-ae5f-4ac4-8eef-8ecc7740a6b6%2F8ym92f_processed.jpeg&w=3840&q=75)
Transcribed Image Text:MARKETING STRATEGY #5
MOBILE APP
Starbucks has long recognized that the future of retail is inextricably linked to technology. It first
released a mobile app in 2009. In 2011, it began offering in-app payments. Starbucks introduced mobile
pre-ordering and payment in 2014. Customers who use this service can avoid waiting in line (most of the
time) by placing their favorite order from the most convenient place, whether at home or on their way
to work.
Starbucks' loyalty program is also linked to its mobile app. With a single quick scan of the app, you can
pay and earn rewards toward savings on Starbucks purchases. The attraction of earning prizes fast and
effortlessly motivates users to utilize the app frequently. The Mobile app is one of the most successful
marketing strategies of Starbucks.
TAIN
ABLY.
Furthermore, the app recommends drinks to customers based on their buying habits and search
histories. It is important to remember that the Starbucks app has been quite user-friendly since its
inception in 2011. The app currently accounts for more than 20% of all Starbucks sales. To provide
maximum coverage, the app is also accessible on all major mobile OS systems.
![MARKETING STRATEGY #5
SOCIAL RESPONSIBILITY
Starbucks has long sought to build positive connections and impact people
and communities throughout the world as part of its mission to inspire and
nourish the human spirit. The three pillars of Starbucks' social responsibility
strategy are community, ethical sourcing, and the environment. Starbucks
pledged to report transparently and regularly on their efforts to improve
economic conditions for coffee farmers, reduce their environmental footprint,
make positive contributions to communities, and foster a culture of inclusion,
belonging, and opportunity for all Starbucks partners. Employees at Starbucks
are referred to as 'partners.'
Starbucks made the decision to invest in its people and the communities in
which they work. Customers notice when a company prioritizes people and
focuses on making positive changes in the communities it works with and
serves. Studies show that when businesses promote social or environmental
causes, 93% of customers have a more positive opinion of that company.
Starbucks' strategy and accomplishments are positive proof of that study.
Furthermore, when organizations invest in their people, they see lower
turnover and employees become brand ambassadors.
GLOBAL SOCIAL
RESPONSIBILITY
Starbucks Coffee Company Report 2016](/v2/_next/image?url=https%3A%2F%2Fcontent.bartleby.com%2Fqna-images%2Fquestion%2F9a74e625-6bc4-4403-b00a-4fab3cfc6148%2F05188306-ae5f-4ac4-8eef-8ecc7740a6b6%2Ffnwnjl_processed.jpeg&w=3840&q=75)
Transcribed Image Text:MARKETING STRATEGY #5
SOCIAL RESPONSIBILITY
Starbucks has long sought to build positive connections and impact people
and communities throughout the world as part of its mission to inspire and
nourish the human spirit. The three pillars of Starbucks' social responsibility
strategy are community, ethical sourcing, and the environment. Starbucks
pledged to report transparently and regularly on their efforts to improve
economic conditions for coffee farmers, reduce their environmental footprint,
make positive contributions to communities, and foster a culture of inclusion,
belonging, and opportunity for all Starbucks partners. Employees at Starbucks
are referred to as 'partners.'
Starbucks made the decision to invest in its people and the communities in
which they work. Customers notice when a company prioritizes people and
focuses on making positive changes in the communities it works with and
serves. Studies show that when businesses promote social or environmental
causes, 93% of customers have a more positive opinion of that company.
Starbucks' strategy and accomplishments are positive proof of that study.
Furthermore, when organizations invest in their people, they see lower
turnover and employees become brand ambassadors.
GLOBAL SOCIAL
RESPONSIBILITY
Starbucks Coffee Company Report 2016
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