7 O Question 5Customer LoyaltyA. Calculate the Net Promoter Score (NPS) of this Company which offers the same products in twodifferent cities (show work, round to nearest 10th of a percent), then answer the followingquestions.NPS Category# Customers TOKYO# Customers LOS ANGELESPromoters475470Passives620400Detractors200200• Net Promoter Score for Tokyo, Japan:Net Promoter Score for Los Angeles, USA:B. The Company's leaders have financial incentives (a cash bonus!) tied to their NPS scores. Thehigher the score, the greater the share of the bonus. The Tokyo and Los Angeles managers arecomplaining because think it is unfair to compare their scores and compete for bonus dollars. TheCEO disagrees.• Who is right - the managers or the CEO? Write one or two sentences to explain why themanagers or the CEO is right.• Is there a better way to incentivize the managers using NPS? If so, what is it?Upload Choose a File

Net promoter score is a tool to improve customer service by proactively looking for issues and…

Answered: O Question 5 Customer Loyalty A.…

Principles Of Marketing

17th Edition

ISBN:9780134492513

Author:Kotler, Philip, Armstrong, Gary (gary M.)

Publisher:Kotler, Philip, Armstrong, Gary (gary M.)

Chapter1: Marketing: Creating Customer Value And Engagement

Section: Chapter Questions

Problem 1.1DQ

See similar textbooks

Similar questions

Subject: Engineering Management, Ch. 3 - Planning Technical Activities Marketing plan- this is the written document or blueprint for implementing and controlling an organization's marketing activities related to a particular marketing strategy." Please explain each of the content of Marketing Plan. (just a brief description)•The Executive Summary •Table of Contents •Situational Analysis and Target Market•Marketing Objectives and Goals •Marketing Strategies•Marketing Tactics •Schedules and Budgets •Financial Data and Control
1.Explain Value analysis in business ethics, 1 page.
Q.2.1 King 4 recommends that there be a majority of non-executive, independentdirectors on the board of directors. Provide a brief explanation for thisrecommendation. Q.2.2. What is a director and a board of directors? Briefly explain with reference to whatthey do.
6.4 Competitive Advantage (Figure 6-3) We discussed three types of competitive advantages – cost, differentiation, and marketing advantages. For each area of advantage, identify a business that has a competitive advantage in that area. Briefly explain how each business's source of differentiation advantage helps the business attract and satisfy target customers. A. For each area of differentiation advantage, identify a business that has a competitive advantage in that area. Explain how each business's source of differentiation advantage helps the business attract and satisfy target customers. (Note advantage is always relative to another – so you should also explore how the business compares to its competitors in that area. 2-3 sentences per advantage will suffice).
Q. 1. Calculate the amount of water required (kg/hr) in a heat exchanger that cools down 100 kg/h of corn slurry from 90 °C to 30 °C. The slurry contains 30% solids from a corn variety having 70% starch, 10% protein, 4% oil, 10% fiber and 6% ash on a dry basis. The inlet water temperature is 10 °C and the heated water temperature is not to exceed 40 °C. The datum temperature for this problem should be assumed to be 10 °C? Q. 2. Using the corn dry grind process, how much theoretical ethanol yield (in gallons) can be obtained from a 100 bushels corn sample having 12% moisture content and containing 70% starch on a dry basis? ""
3. WHAT ARE THE TYPES OF GUESTS IN THE HOTEL WHO ARE GIVEN SPECIAL ATTENTION а. b. c. d.
Topic: “What are some causes of rising food prices and the challenges faced by rural farmers in Mt. Royal, Carriacou.” 1. Based on the topic above provide a hypothesis 2. Provide a rationale and purpose of the topic above.
Q.12. Profits do not have to be shared. This statement refers to:A. PartnershipB. Sole proprietorshipC. CompanyD. Corporates. Select one
Q 9. Describe "Business Intelligence"?
Q 3. Two companies, ABC and XYZ were incorporated in year 2020 as public (ABC Ltd. Co.) and private (XYZ Pvt. Ltd Co.) company respectively. Give a brief description of privileges enjoyed and restrictions imposed on these companies. If you wish to start any business what type of company you would choose to incorporate. Explain the reason behind your decision.
None
Ch8 1. The chapter discusses the notion of transfer of training. Why is transfer of training so important? Pretend you are a training coordinator in an auto wheel assembly plant. What steps would you take to enhance transfer of training among your training participants?”

SEE MORE QUESTIONS

Recommended textbooks for you

Principles Of Marketing

Marketing

ISBN:

9780134492513

Author:

Kotler, Philip, Armstrong, Gary (gary M.)

Publisher:

Pearson Higher Education,

Marketing

ISBN:

9781259924040

Author:

Roger A. Kerin, Steven W. Hartley

Publisher:

McGraw-Hill Education

Foundations of Business (MindTap Course List)

Marketing

ISBN:

9781337386920

Author:

William M. Pride, Robert J. Hughes, Jack R. Kapoor

Publisher:

Cengage Learning

Principles Of Marketing

Marketing

ISBN:

9780134492513

Author:

Kotler, Philip, Armstrong, Gary (gary M.)

Publisher:

Pearson Higher Education,

Marketing

ISBN:

9781259924040

Author:

Roger A. Kerin, Steven W. Hartley

Publisher:

McGraw-Hill Education

Foundations of Business (MindTap Course List)

Marketing

ISBN:

9781337386920

Author:

William M. Pride, Robert J. Hughes, Jack R. Kapoor

Publisher:

Cengage Learning

Marketing: An Introduction (13th Edition)

Marketing

ISBN:

9780134149530

Author:

Gary Armstrong, Philip Kotler

Publisher:

PEARSON

MKTG 12:STUDENT ED.-TEXT

Marketing

ISBN:

9781337407595

Author:

Lamb

Publisher:

Cengage

Contemporary Marketing

Marketing

ISBN:

9780357033777

Author:

Louis E. Boone, David L. Kurtz

Publisher:

Cengage Learning

SEE MORE TEXTBOOKS