Answered: List the duties of line managers at…

Understanding Business

12th Edition

ISBN:9781259929434

Author:William Nickels

Publisher:William Nickels

Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment

Section: Chapter Questions

Problem 1CE

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Alice joined an IT company called Trix Ltd as an HR director. Trix Ltd began as a small business set up by two brothers in a small town. They mainly dealt with repairing and customizing computers. The business grew (largely due to expansion plans) over the years, but it seemed that Trix was unable to compete effectively in-service delivery. Further investigation by Alice revealed that Trix employees weren’t provided with proper orientation when joining the company, and weren’t trained in its processes. The sales support department experienced the highest turnover, practically on a monthly basis. Similar frustrations were expressed by employees in other departments, most citing overwork and stress. Thomas, the older brother, had attended a talk on implementation of a computer system capable of processing orders efficiently. The long-term benefits, of this system included cost reduction, speedier deliveries, and an increase in overall responsiveness to customer requirements. The total investment for this system amounted to $1 million. Thomas felt that this system would fix some of the existing problems at Trix. He brought in Alice to sort out the HR issues, and she started by forming a new management team. The business expansion caused changes in job functions, tasks, and coordination between departments. Thus, Alice established line managers to help with her HR duties. Q1. a. List the duties of line managers at Trix Ltd. Would creating a management team be a correct move. Explain the trends that impacted Trix Ltd’s overall strategy? Briefly

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