Like many consumers, Natalie is surprised at how much she spends at Target: She goes to buy two items and ends up with ten. Retailers such as Target use many point-of-sale strategies, such as promotions and discounts, store layout, free samples, enticing packaging, colorful displays, etc. to encourage _______, which explains Natalie’s behavior.   Group of answer choices Unplanned purchases Substitute purchases Customer satisfaction Customer loyalty Specifically planned purchases

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