How marketers promote value has changed dramatically since the arrival and proliferation of digital and social media. As such, ‘old school marketers’ need to retool to understand not only what roles these new media play but what relation they might have to more traditional approaches (e.g., sales, sales promotion, advertising, direct marketing…) to value promotion. Assuming the role of CMO (Chief Marketing Officer) write a departmental memo that introduces an in-service program to marketing veterans detailing what social/digital media offers the firm, the degree of fit to more traditional promotional tools, what kind of new skills/concepts they will need to learn to stay current and make a new-improved contribution to the firm’s promotional program.

Principles Of Marketing
17th Edition
ISBN:9780134492513
Author:Kotler, Philip, Armstrong, Gary (gary M.)
Publisher:Kotler, Philip, Armstrong, Gary (gary M.)
Chapter1: Marketing: Creating Customer Value And Engagement
Section: Chapter Questions
Problem 1.1DQ
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How marketers promote value has changed dramatically since the arrival and proliferation of digital and social media. As such, ‘old school marketers’ need to retool to understand not only what roles these new media play but what relation they might have to more traditional approaches (e.g., sales, sales promotion, advertising, direct marketing…) to value promotion. Assuming the role of CMO (Chief Marketing Officer) write a departmental memo that introduces an in-service program to marketing veterans detailing what social/digital media offers the firm, the degree of fit to more traditional promotional tools, what kind of new skills/concepts they will need to learn to stay current and make a new-improved contribution to the firm’s promotional program.

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