Essay You were assigned to a new team. You are working with some persons who you know and some you do not really know from another department/branch of your organization. Initially there was some level of uncertainty about the purpose, structure and leadership of the group. However, things started going well and you were appointed as Group Leader, following which you and the group members developed ground rules and the group begun having regular meetings. Unfortunately, problems began to arise as two group members (Ann and Betty) are not ‘pulling their weight’ and they are displaying negative attitudes towards group activities. Ann is consistently late for meetings and carelessly performing tasks, while Betty has stopped coming to meetings and has not produced anything as yet. The group members are getting “annoyed” as they see all their hard work being compromised by those who are not contributing effectively. Drawing on your knowledge of groups and teams and your own experiences in the work place:
Essay
You were assigned to a new team. You are working with some persons who you know and some you do not really know from another department/branch of your organization. Initially there was some level of uncertainty about the purpose, structure and leadership of the group. However, things started going well and you were appointed as Group Leader, following which you and the group members developed ground rules and the group begun having regular meetings. Unfortunately, problems began to arise as two group members (Ann and Betty) are not ‘pulling their weight’ and they are displaying negative attitudes towards group activities. Ann is consistently late for meetings and carelessly performing tasks, while Betty has stopped coming to meetings and has not produced anything as yet. The group members are getting “annoyed” as they see all their hard work being compromised by those who are not contributing effectively.
Drawing on your knowledge of groups and teams and your own experiences in the work place:
(a) Briefly outline the stages of group development and discuss how you, as the Group Leader would address the issue(s) affecting the group.
(b) Briefly explain the learning theories (Operant Conditioning and Social Learning Theory) and discuss their relevance to managers in shaping behaviour of employees.
(c) Based on the issues outlined in the case, discuss how you, as the Group Leader/Manager could use Operant Conditioning to shape the behaviour of Ann and Betty.
(d) As a leader/manager at your institution, discuss TWO (2) strategies that you can use to create effective teams at your institution. Explain why you have selected each strategy. Use examples from the industry and your institution to support your response.
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