During the current pandemic situation, the offline grocery retailers are facing huge challenge from their online competitors. Amazon Pantry and Flipkart have been able to boost their sales by a considerable degree (https://www.forbesindia.com/blog/business- strategy/india-is-the-latest-battleground-for-grocery-retail-wars/). Can you suggest the specific value chain activities brands like Reliance Mart and Big Bazar should focus on in order to counter the growing influence of online retailers in grocery sales?

Principles Of Marketing
17th Edition
ISBN:9780134492513
Author:Kotler, Philip, Armstrong, Gary (gary M.)
Publisher:Kotler, Philip, Armstrong, Gary (gary M.)
Chapter1: Marketing: Creating Customer Value And Engagement
Section: Chapter Questions
Problem 1.1DQ
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During the current pandemic situation, the offline grocery retailers are facing huge
challenge from their online competitors. Amazon Pantry and Flipkart have been able
to boost their sales by a considerable degree (https://www.forbesindia.com/blog/business-
strategy/india-is-the-latest-battleground-for-grocery-retail-wars/). Can you suggest
the specific value chain activities brands like Reliance Mart and Big Bazar should
focus on in order to counter the growing influence of online retailers in grocery sales?

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