Balanced Scorecard; Strategy Map The following are critical success factors for Dell Inc:∙ Product manufacturing time∙ Customer perception of order-taking convenience and accuracy∙ Revenue growth∙ Selling expense to sales ratio∙ Number of new manufacturing processes developed∙ Order processing time∙ Materials inventory∙ Training dollars per employee∙ Number of emerging technologies evaluated∙ Customer retention∙ Manufacturing defects∙ Number of new manufacturing processes under development∙ Customer satisfaction with speed of service∙ Gross margin∙ Operating cost ratioRequired1. Using the four BSC perspectives (learning and growth, internal processes, customer satisfaction, andfinancial), sort these CSFs into the appropriate perspective.2. Create a simple strategy map for Dell.
Balanced Scorecard; Strategy Map The following are critical success factors for Dell Inc:
∙ Product manufacturing time
∙ Customer perception of order-taking convenience and accuracy
∙ Revenue growth
∙ Selling expense to sales ratio
∙ Number of new manufacturing processes developed
∙ Order processing time
∙ Materials inventory
∙ Training dollars per employee
∙ Number of emerging technologies evaluated
∙ Customer retention
∙ Manufacturing defects
∙ Number of new manufacturing processes under development
∙ Customer satisfaction with speed of service
∙ Gross margin
∙ Operating cost ratio
Required
1. Using the four BSC perspectives (learning and growth, internal processes, customer satisfaction, and
financial), sort these CSFs into the appropriate perspective.
2. Create a simple strategy map for Dell.
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