11. Search tends to be greatest among those consumers who are A. Moderately knowledgeable B. Massively knowledgeable C. Poorly knowledgeable D. Experts about the product. 12. Tesla invited a dozen women to drive new minivans and SUVs while the company's personnel observed them. After, they were asked what they like and don't like about their vehicles The women were used A. Focus groups B. Gemba C. Total quality management D. Co-consumers
11. Search tends to be greatest among those consumers who are A. Moderately knowledgeable B. Massively knowledgeable C. Poorly knowledgeable D. Experts about the product. 12. Tesla invited a dozen women to drive new minivans and SUVs while the company's personnel observed them. After, they were asked what they like and don't like about their vehicles The women were used A. Focus groups B. Gemba C. Total quality management D. Co-consumers
Principles Of Marketing
17th Edition
ISBN:9780134492513
Author:Kotler, Philip, Armstrong, Gary (gary M.)
Publisher:Kotler, Philip, Armstrong, Gary (gary M.)
Chapter1: Marketing: Creating Customer Value And Engagement
Section: Chapter Questions
Problem 1.1DQ
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