1) If a customer who is clearly at fault requests an adjustment, you should Select one: a. Carefully weigh the cost of complying with the request against the cost of denying it and then decide how to respond based on the overall impact on your company b. Suggest in a firm but professional tone that the customer take his or her business elsewhere in the future c. Always agree to such requests because unhappy customers spread bad publicity about a company d. Ignore the request; the customer is clearly wasting your time
Recruitment in Business Communication
The process of discovering and employing the finest and most competent individual for a work opportunity fairly and cost-effectively is referred to as recruitment in human resource management. It is also known as the act of locating potential individuals and motivating and pushing them to compete for positions within a firm. It is a complete process with a complete life cycle that originates with the assessment of the organizational requirements in relation to the position and continues with the employee's engagement with the organization.
Recruitment
Recruitment is the most important part of Human Resource Management (HRM) which is done by HR (Human Resources) of a company, firm, or industry. To understand the policy, HR needs to understand and analyze the requirement of a profile who can fit into the position as per the company’s objectives and goals. Recruitment involves shortlisting, hiring, and analyzing candidates' skills along with experience and qualifications and comparing them with the organization's requirements or job profile. The objective of the recruitment process is to find the right candidate for the right job.
1) If a customer who is clearly at fault requests an adjustment, you should
Select one:
a. Carefully weigh the cost of complying with the request against the cost of denying it and then decide how to respond based on the overall impact on your company
b. Suggest in a firm but professional tone that the customer take his or her business elsewhere in the future
c. Always agree to such requests because unhappy customers spread bad publicity about a company
d. Ignore the request; the customer is clearly wasting your time
2) Company stakeholders are all of the following except:
Select one:
a. Shareholders
b. Customers
c. News reporters
d. Employees
3) Even if your reader stands to benefit from your routine request, no need to mention that in your message.
Select one:
a. False
b. True
4) The following guidelines apply to the middle section of routine requests except
Select one:
a. request a specific action.
b. ask only relevant questions.
c. ask the most important questions first.
d. deal with only one topic per question.
5) With routine requests, you can state your request upfront.
Select one:
a. False
b. True
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