One of your customers posts a negative comment about your company on your website.You should:O Respond as quickly as possible to resolve the issue.O Ignore the comment since it is just online.O Delete this comment from your website immediately.O Tell the customer to take his business elsewhere.

Customer satisfaction (CSAT) is a metric used to assess how effectively a company's goods and…

Answered: One of your customers posts a negative…

Understanding Business

12th Edition

ISBN:9781259929434

Author:William Nickels

Publisher:William Nickels

Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment

Section: Chapter Questions

Problem 1CE

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A company receives many letters every day. The administrative office of the company wants to file and classify the received letters. Which part of the business letters may be used as a bdsis for classification and filing of business letters? d. Salutation Complementary close O c. Inside Address O d. Subject Line
Effective reach refers to the: * percentage of the audience that has seen the ad a minimum of three times degree of selective attention given by the target audience relative to the objective percentage of the audience that must be exposed to an ad to achieve an objective number of times a target audience must be exposed to an ad for it to be effective
Which of the following advertisements involves unethical communication? O a. A health drink claims to increase bone strength in children O b. A shampoo advertisement claims that their product will remove dandruff from hair forever O c. An ice cream advertisement claiming to be made of fresh fruits and cow milk d. A hand sanitizer advertisement claims to kill about 99 percent harmful germs
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Which of the following is true of the Telephone Act of 1991? I. You cannot make calls before 8 a.m. or after 9 p.m. in the local time zone of the customer. II. You are required to provide your name, company name, company address, and phone number. III. Individuals who ask not to be called need to be placed on the company's do-not-call list. IV. You may not send unsolicited ads by the fax machine. II and IV I and III I, II, III, and IV I, II, and III
Mr.Anwar is working as senior sales executive in Shaheed Enterprises LLC. He performs numerous activities in his sales profession. Which one of the following functions is not related to his sales profession? a. Making sales promotion arrangements b. Advertising in various Social Media c. Buying a raw material and turning them into finished goods d. Finding buyers and stimulating to buy the goods
A coworker confides to you that he is going to begin sending emails to your employer's internal corporate blog site, which serves as a suggestion box. He plans to use an anonymous remailer and sign the messages "Anonymous." Your friend is afraid of retribution from superiors but wants to call attention to instances of racial and gender discrimination observed during his five years as an employee with the firm. What would you say to your friend?
Dana had a great idea that she wanted to share with her manager. To do so, she her idea into a message that she wrote in an email she chose. Of course, she sent it using the which was the internet which, in this case, was the encoded, channel, medium decoded, channel, medium encoded, medium, channel decoded, medium, channel
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There are several problems that may develop if an email provider reads customer messages.

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One of your customers posts a negative comment about your company on your website. You should: O Respond as quickly as possible to resolve the issue. O Ignore the comment since it is just online. O Delete this comment from your website immediately. Tell the customer to take his business elsewhere.