LA020345_Ass1_CHCDIV001_Ed5

docx

School

TAFE NSW - Sydney Institute *

*We aren’t endorsed by this school

Course

HLT47715

Subject

Sociology

Date

Jan 9, 2024

Type

docx

Pages

Uploaded by SuperWillpowerWombat38

CHCDIV001 – Assignment What you have to do The assignment for the unit CHCDIV001 Work with diverse people has 2 Tasks. Task 1 has 7 descriptive answer questions and task 2 is a brief self-reflection activity. You may use examples from personal and/or social experiences as relevant to the questions. Task 1 – Questions Question 1 a. Explain how you can self-reflect on your own social practices and beliefs on working with culturally diverse people. The main thing at any work place to show full respect for people of all racial, ethnic, linguistic, religious and cultural backgrounds. • appreciating and valuing differences between people • acknowledging every member of the workplace with equal respect • recognising the cultural dividend—that every member of a team adds value to the group through their unique perspective of the world and work environment • promoting a workplace that does not accept insensitive, racist, sexist, negative, or stereotyping remarks or labels • demonstrating support for diversity initiatives through actions, words, mission statements and goals b. What would you do to improve on your ability to enhance social awareness and understanding of different cultures?  Awareness and acceptance of cultural differences  Awareness of one’s own cultural values  Recognition that people from different cultures may have different ways of communicating, behaving, interpreting and problem solving  An ability and willingness to adapt the way we work so it is sensitive to the needs of co-workers’ cultural background.  To be culturally competent at work, we must have the ability and the will to respond to the unique needs arising from each individual’s culture. Question 2 List and briefly explain two (2) benefits you see for a practice when it understands that a ‘culturally’ appropriate workplace is beneficial to its success. 1) Understand and accept cultural differences LA020345 Assignment CHCDIV001 Ed 5 1 © New South Wales Technical and Further Education Commission, 2015 (TAFE NSW – WSI), Archive version 2, January 2016

If we are going to work harmoniously with people from diverse backgrounds, we need to be tolerant and respectful about values, beliefs and religious practices which may be very different from our own. The more we learn about other cultures, the more we can put ourselves in other people’s shoes and respect their position. When you and a co-worker do not agree, try looking at things from their perspective 2) A positive attitude This means avoiding negative thought and criticisms. Be aware of any prejudices you have about any aspect of your co-workers’ lives, for example their culture, religion, customs, lifestyle choices and so on. Once you have this self-awareness, you can work towards eliminating your prejudices. Often, prejudices arise out of fear or uncertainty; that is, fear or the unknown. Try as best you can to be non –judgmental and more accepting of others. A workplace that is inclusive makes all its employees feel welcome, regardless of their race, religion or disabilities. These and other materials can help you pinpoint precisely how diversity has a positive impact on your particular organisation. Behaviour that is inclusive will ensure that all work members are involved in relevant work tasks without discrimination, treat everyone the same way. Question 3 a. Briefly explain why it is important to employ work practices that create a workplace environment that is conducive and safe for all. Being able to effectively communicate with clients and colleagues will make your work easier and more enjoyable. Cultural safety acknowledges and embraces the unique cultural and linguistic background of individuals. It means providing opportunities for people to express their culture, have their cultural needs met and share their cultural heritage. Cultural safety means that a person is confident that their culture is accepted and respected and that service provision will embrace cultural considerations. It is very important that you adopt practices which make environments safe for everyone, safe working practices are essential to insuring that people feel included, valued and respected. b. How does being ‘culturally competent’ impact on the success of workplace practices? When we make the effort to modify how we communicate and do things, we demonstrate respect for cultural diversity, and mutual trust and confidence is developed among co- workers, therefore, they will love the work environment and become more effective, work harder and provide all the efforts to proof themselves and that will impact on the success or your practice. Question 4 2 LA020345 Assignment CHCDIV001 Ed 5 © New South Wales Technical and Further Education Commission, 2015 (TAFE NSW – WSI), Archive version 2, January 2016

When reviewing or modifying work practices it needs to completed in consultation with others. a. Explain how a practice consults with and involves others from diverse cultural backgrounds. There are many factors that play a part in how we communicate. In fact, these factors can be even more powerful than words. The way we go about communicating with another person even when we do not speak the same language can have an enormous impact on the way we make that person feel and the way they will respond to us. b. When communicating changes to workplace practices what do you do ensure the communication used shows respect for the cultural diversity of others, for example: co-workers, clients, family. Sometimes it is difficult to avoid misunderstandings, but always we need to be tolerant and respectful about values, beliefs and religion, the more we learn about cultures the more we can understand others and respect them. Therefore, understanding others from diverse cultural backgrounds, is the key of success of any organisations Question 5 Effective communication is critical in any business. Recognising cultural diversity when communicating is to know a client’s wants or needs or how best to offer care. However communicating effectively with people with whom you do not share a language can be very challenging. a. Explain what a business would consider when working with people who are from culturally and linguistically diverse background to develop and maintain effective relationships, mutual trust and confidence. It is important to be fair towards all your co-workers, regardless of who they are and how different they may be from you, whether in cultural and linguistic background or some other area such as, age, gender, lifestyle, disability or position in the organisation. Treating all workers equally means being inclusive e.g. including them in the conversation. It means being respectful by paying attention, listening carefully, and responding appropriately. It means being courteous and professional and being open and honest about your feelings and giving others the opportunity to do the same. b. From the list (below) of common areas of misunderstanding select two (2) and explain what steps were taken to remove potential language barriers and to make the communication effective. Some common areas of misunderstanding are:  polite forms of language  idioms  questions LA020345 Assignment CHCDIV001 Ed 5 3 © New South Wales Technical and Further Education Commission, 2015 (TAFE NSW – WSI), Archive version 2, January 2016

Your preview ends here

Eager to read complete document? Join bartleby learn and gain access to the full version

Access to all documents
Unlimited textbook solutions
24/7 expert homework help

 compliment  dress  social customs  responding to good and bad news  space  time Questions: People ask different sorts of questions in different cultures. What may seem polite in one culture may be impolite in another culture. Some Australians may think it’s impolite to discuss money, age, religion, politics, their weight etc. Sometimes new immigrants may ask questions about things that local people take for granted. This might cause discomfort and may lead to misunderstanding. Space: Personal space is the distance that feels comfortable between people when they meet and talk. The distance varies depending on the relationship between people, how well they know each other. It also varies from culture to culture. The following are some simple strategies for effective cross-cultural communication: 1. Speak slowly and clearly. 2. Use short and simple sentences. 3. Maintain normal volume. 4. Use different words to express the same idea. 5. Prioritise and sequence your instructions. 6. Avoid jargon. 7. Respond to expressed emotions. 8. Be aware that residents from some cultural backgrounds may avoid disagreement at the expense of being honest. 9. Allow time for questions and clarification. 10. Use communication aids when necessary. b. It may be necessary to seek assistance from interpreters or other persons. In which situation you will consider to get an interpreter. • There is a legal obligation that interpreters are used in situations relating to medical, legal and confidential matters (as shown above). Professional interpreters can be bound by client confidentiality to protect the client’s rights and interests. There can be serious consequences for the client if professional interpreters are not used in these situations. • A bilingual person may not be able to adequately explain the information being presented, or represent/advocate for the client’s needs or wishes. • If the bilingual person is a relative or friend of the client, then the client’s right to privacy and confidentiality regarding sensitive information will not be protected. Question 6 Provide an example where an issue from your practice/workplace caused conflict across cultures or had the potential to cause conflict. Diversity conflicts at work often stem from a lack of understanding or respect for another’s social or cultural differences. For example, a manager might refuse to allow certain 4 LA020345 Assignment CHCDIV001 Ed 5 © New South Wales Technical and Further Education Commission, 2015 (TAFE NSW – WSI), Archive version 2, January 2016

employees to take time off for their religious observances, while allowing others to do so for theirs_._ In this case, the religious discrimination can cause a conflict between the employees and their manager and potentially between the employees themselves. Question 7 a. If potential misunderstandings occur, what would be the impact on the different cultures? Due to people’s diverse backgrounds, you may encounter communication problems or misunderstandings. It is more productive to identify these issues quickly and resolve them before they become a significant problem. b. What steps could be taken to sensitively resolve differences that reduce any escalation of a situation that would lead to conflict? 1. Identify the misunderstanding. 2. Try to understand the possible reasons/causes of the challenging situation by consultation with the person/s themselves, relatives, co-workers, supervisor, doctor and/or looking at resources for information and possible explanations. 3. Develop and implement strategies to try to improve the situation. 4. Observe and describe the outcome of your strategies; that is, the success or failure of the strategies. 5. Share your expertise with your colleagues to prevent the same problem happening again (e.g. inform your supervisor, other colleagues). Task 2 – PERSONAL REFLECTION Health care professionals also reflect the cultural diversity of our society. Under the client healthcare right of 'respect' clients have the right to care in a manner that is respectful to their culture and beliefs, free from discrimination. The issue of the need to address cultural diversity and cultural awareness has been well recognised in health care settings. Health beliefs, levels of understanding and expectations of treatment outcomes differ according to people’s culture. And therefore it is imperative for staff working in a multicultural environment to develop a high level of cultural sensitivity and awareness in order to successfully interact with diverse client groups. These groups may include emotionally susceptible people and therefore staff members need to develop appropriate communication skills. Explain three (3) different situations where you have identified and recognised the needs of your patients in care from diverse background and has:  Selected and used appropriate verbal and non-verbal communication method in order to successfully interact with diverse client groups and  Successfully managed a misunderstanding or conflict situation that may have raised due to cultural diversity issues 1) An old man from a different cultural walked into the surgery. He was angry and aggressive, he started arguing with the receptionist, he was trying to call but his English was not clear and the receptionist couldn’t understand him. LA020345 Assignment CHCDIV001 Ed 5 5 © New South Wales Technical and Further Education Commission, 2015 (TAFE NSW – WSI), Archive version 2, January 2016

I came towards him and tried to talk to him nicely, he was trying to explain his situation and wanted to book on the phone because he cannot wait for a long time. It was hard for me to understand him he started using body language explaining his sickness, I took him to another consultation room and with body language I explained to him that he should sit down and wait for the doctor to see him. I spoke to the doctor to see him as next patient due to his elderly and medical condition. He left the surgery with a small smile on his face as thanking me for the help I offered him. 2) An old lady with hearing problems came into the surgery asking for her regular scripts, the receptionist tried to talk to her but she didn’t hear him, then I told the receptionist to write his question and try to help her to get her scripts easily. It was much easier to deal with her by writing the question, she was very happy form the service had been provided to her. 3) A new patient came into the surgery asking for a strong pain killer, he doesn’t speak good English, he doesn’t have Medicare, and he was in a lot of pain, I tried to explain to him that he should go to the hospital but because he doesn’t have Medicare he was asking for help. I spoke to the doctor who helped him with free consultation, and gave him a letter to go to the hospital explaining the situation. We gave him the same attention as all our patients and helped him as much as we can. For e.g.: You may choose following situations:  You can give a situation relating to dealing with indigenous patients, where using the appropriate communication skills you have managed to remove the communication barrier with your patient and has provided adequate care services.  Or can give a situation where misunderstanding in views and actions are happened between people of diverse culture due to their inability to understand each other’s cultural belief, value and etiquettes. Checklist I have:  answered all questions in the space provided  clearly identified my answers 6 LA020345 Assignment CHCDIV001 Ed 5 © New South Wales Technical and Further Education Commission, 2015 (TAFE NSW – WSI), Archive version 2, January 2016

Your preview ends here

Eager to read complete document? Join bartleby learn and gain access to the full version

Access to all documents
Unlimited textbook solutions
24/7 expert homework help

LA020345_Ass1_CHCDIV001_Ed5

Related Documents