Discussion 9 - Emotional Intelligence

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Psychology

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Feb 20, 2024

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Emotional intelligence is the ability to recognize, understand, and manage our own emotions as well as the emotions of others (Black & Bright, 2019). There are four key skills that are generally agreed upon as important skills in building emotional intelligence: 1) Self-awareness – the ability to monitor and recognize one’s own emotions; 2) Self-regulation – the ability to understand and manage one’s emotions and controlling reactions to those emotions; 3) Empathy – the ability to understand and share in the feelings of others; and 4) Social skills – building meaningful relationships and interacting well with others through a strong understanding of one’s self and others (Black & Bright, 2019; Goleman, 2012; Brainy Dose, 2021). Strong social skills include active listening as well as verbal and nonverbal communication (Brainy Dose, 2021). Active listening involves paying close attention to others and allowing them the opportunity to share without judgement. It includes reflection and summarizing the key themes communicated by others and clarifying in order to place an emphasis on asking versus telling. This type of communication is important for helping others gain confidence to think through the options and own a solution rather than having a solution dictated to them (Center for Creative Leadership, n.d.). Managers that demonstrate a high emotional intelligence and listen actively can utilize the information and emotions shared to help groups function more effectively and employ improved group decision-making (Black & Bright, 2019). Additionally, emotional intelligence allows a manager to examine the cause-and-effect relationships between emotions and events. This works both backward – identifying the past event that results in the current emotions – and forward – predicting the emotions that will occur as a result of current or future events (Ideas For Leaders, n.d.). This recognition and management of emotions can assist managers to not allow their emotions to influence their decision-making and also assist managers to help their employees to avoid biases that emerge from emotions (Ideas for Leaders, n.d.). Black, J. & Bright, D. (2019). Organization Behavior. OpenStax. https://openstax.org/books/organizational-behavior/pages/6-2-how-the-brain-processes- information-to-make-decisions-reflective-and-reactive-systems?query=emotional %20intelligence&target=%7B%22index%22%3A5%2C%22type%22%3A%22search%22%7D#fs- idm256838448 Brainy Dose. (2021). 6 Emotional Intelligence Skills Only Deep People Have [Video]. YouTube. https://www.youtube.com/watch?v=CWTrNWDhT6Y Center for Creative Leadership. (n.d.). Use Active Listening Skills to Coach Others. https://www.ccl.org/articles/leading-effectively-articles/coaching-others-use-active-listening- skills/ Goleman, D. (2012). Daniel Goleman Introduces Emotional Intelligence [Video]. YouTube. https://www.youtube.com/watch?v=Y7m9eNoB3NU

Ideas For Leaders. (n.d.). Decision-Making with Emotional Intelligence. https://www.ideasforleaders.com/ideas/decision-making-with-emotional-intelligence

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