BSBXTW401-LAP-F-v1.2

Learner Assessment Pack BSBXTW401 - Lead and facilitate a team (Release 2) Learner Assessment Pack Produced 22 April 2022 © Precision Group (Australia) 1 Learner Assessment Pack BSBXTW401 Lead and facilitate a team

Learner Assessment Pack Precision Group (Australia) Level 13, 269 Wickham St, Fortitude Valley 4006 Email: info@precisiongroup.com.au Website: www.precisiongroup.com.au © 2021 Precision Group (Australia) BSBXTW401 - Lead and facilitate a team (Release 2) Overseas Student Information If you are an overseas student and you have a problem with your school or college that you haven’t been able to fix, the Overseas Students Ombudsman might be able to help. The Ombudsman is a free complaint investigation service, available to people on student visas who are studying with private providers. You can read more about what the Ombudsman does, or make a complaint online, by visiting www.ombudsman.gov.au. Copying for Educational Purposes The Australian Copyright Act 1968 allows 10% of this resource to be copied by any educational institute for educational purposes, provided that the institute (or the body that administers it) has given a remuneration notice to the Copyright Agency Limited (CAL) under the Act. For more information, email info@copyright.com.au or visit www.copyright.com.au for other contact details. Copyright Notice No part of this resource may be reproduced in any form or by any means, electronic or mechanical, including photocopying or recording, or by an information retrieval system without written permission from Precision Group (Australia). Legal action may be taken against any person who infringes their copyright through unauthorised copying. These terms are subject to the conditions prescribed under the Australian Copyright Act 1968. Disclaimer Precision Group (Australia) has made a great effort to ensure that this material is free from error or omissions. However, you should conduct your own enquiries and seek professional advice before relying on any fact, statement or matter contained in this document. Precision Group (Australia) is not responsible for any injury, loss or damage as a result of resource included or omitted from this material. Information in this course material is current at the time of publication. 2 BSBXTW401 - Lead and facilitate a team (Release 2) Learner Assessment Pack Produced 22 April 2022 © Precision Group (Australia)

Learner Assessment Pack Table of Contents A SSESSMENT D ELIVERY ............................................................................................. 5 L EARNER I NFORMATION ............................................................................................ 6 S TEPS FOR L EARNERS ................................................................................................ 8 R EASONABLE A DJUSTMENT ........................................................................................ 9 R ESOURCES R EQUIRED FOR A SSESSMENT ................................................................... 10 A CCESSING I NTRANET P AGES AND E XTERNAL L INKS ...................................................... 12 A SSESSMENT A GREEMENT ....................................................................................... 13 A SSESSMENT T ASKS ................................................................................................ 15 Short Answer Questions ............................................................................................... 18 Practical Assessment .................................................................................................... 38 Workplace Supervisor/Assessor Instructions .............................................................. 39 Project Assessment .................................................................................................... 40 Project Overview ..................................................................................................................... 40 Part I. Plan Team Outcomes .................................................................................................... 41 Part 2. Coordinate Team and Individuals ............................................................................... 52 Part 3. Monitor Team Performance ........................................................................................ 81 Case Study Assessment ............................................................................................ 107 Case Study Assessment Overview ........................................................................................ 107 Part 4. Support Team ............................................................................................................ 108 A SSESSMENT W ORKBOOK C HECKLIST ....................................................................... 141 Assessment Workbook Checklist ................................................................................. 142 R ECORDING ........................................................................................................ 145 Record of Assessment ................................................................................................. 146 4 BSBXTW401 - Lead and facilitate a team (Release 2) Learner Assessment Pack Produced 22 April 2022 © Precision Group (Australia)

Learner Assessment Pack Learner Assessment Pack Assessment Delivery BSBXTW401 - Lead and facilitate a team (Release 2) Learner Assessment Pack Produced 22 April 2022 © Precision Group (Australia) 5

Learner Assessment Pack Before you commence your assessment, ensure that you have a good knowledge of the subject, have thoroughly read your Learner Resource, and clearly understand the assessment requirements and the expectations of the industry to which the assessment is related. Assessments are designed to be completed using your industry/organisation, but your Registered Training Organisation (RTO) may assist you by contextualising the unit to be completed in a simulated workplace environment. You will be required to demonstrate knowledge and skills which must be observed directly by your assessor. Where the observation task may be difficult for the assessor to directly observed, a video recording of the practical observation task must be submitted as supplementary evidence. Verification from at least one third-party signatory, and preferably two or more witnesses is required to confirm your demonstration of these practical knowledge and skills. These witnesses would usually be your current or recent supervisors, or your assessor. The practical assessment tasks may be completed using your own workplace, a simulated environment, or a mix of both, as instructed by your assessor. To contextualise this assessment to your industry/organisation, you may be asked by your assessor to provide additional information based on your industry/organisation. Instructions are given for each task. If you have questions, or unclear how to proceed, consult with your assessor. Records of all aspects of the assessment must be kept in your Learner Assessment Pack The record of assessment is a legal document and must be signed, dated, and a copy stored as required by your Registered Training Organisation (RTO). BSBXTW401 - Lead and facilitate a team (Release 2) Learner Assessment Pack Produced 22 April 2022 © Precision Group (Australia) 7

Learner Assessment Pack Steps for Learners Your Learner Assessment Pack: 1. Upon receiving your Learner Assessment Pack, discuss with your assessor the expectations and requirements of this assessment. You may also need to supply contact details of one or two work referees who can confirm your skills in the industry. Discuss with your assessor if you intend to undertake the practical assessment tasks based on your employing organisation, in a simulated business, or in a mix of both. 2. Your Learner Assessment Pack is where you will get the task information. Complete each task as instructed using either your own workplace, or using a simulated business, as discussed with your assessor. 3. After you complete your assessment, gather and submit your evidence documents as detailed in the task(s) in the timeframe agreed with your assessor. Your assessor will advise you if there are any further steps for you to take to satisfactorily complete this assessment. 8 BSBXTW401 - Lead and facilitate a team (Release 2) Learner Assessment Pack Produced 22 April 2022 © Precision Group (Australia)

Learner Assessment Pack Resources Required for Assessment To complete the Practical Assessment projects, you will require access to:  Computer with internet and email access and a working web browser  Installed software: MS Word, Adobe Acrobat Reader  A workplace that will allow you access to: o Workplace documentation, including:  Legislation relevant to team task Legislation accessed must be applicable to the state/territory you are located in. This can include the following: Fair Work Act 2009 Anti-Discrimination Act 1991  Regulations relevant to team task This can include the following: Fair Work Regulations 2009 Industrial Relations Regulation 2018  Policies and procedures relevant to the following:  Team task  Providing feedback  Supporting individuals in the workplace  Codes of ethics relevant to team task o People, including:  At least two team members  At least two persons outside their team  At least one person in a different team from a different department for external cross-collaboration  At least one person in a different team from the same department for internal cross-collaboration  At least one supervisor 10 BSBXTW401 - Lead and facilitate a team (Release 2) Learner Assessment Pack Produced 22 April 2022 © Precision Group (Australia)

Learner Assessment Pack o Opportunities to  Work on a team task  Facilitate cross-collaboration opportunities in the workplace  External collaboration opportunity  Internal collaboration opportunity  One-on-one collaboration opportunity o Additional resources needed to  Facilitate each cross-collaboration opportunity  Implement learning and development opportunities identified in Task 3.3 Learning and development opportunities will depend on the specific opportunities identified in Task 3.3. To complete the Case Study project, you will require access to:  Organisation policies and procedures relevant to: o Supporting individuals in the workplace o Managing conflict o Addressing workplace challenges identified in Task 4.3  At least two volunteers to participate in role play activities as your team members  Video camera or a mobile phone with video recording capabilities  A safe environment to conduct the role play activity BSBXTW401 - Lead and facilitate a team (Release 2) Learner Assessment Pack Produced 22 April 2022 © Precision Group (Australia) 11

Learner Assessment Pack Assessment Agreement Instructions: Discuss this section with your Assessor before commencing then sign the confirmation at the end of this Agreement. Have you signed off ü Delivery Method Classroom ¨ Small Group ¨ One-on-One ¨ Online ¨ Other (please describe) ¨ Assessment Pathway (for Practical Assessment) Learner’s Organisation (Pre-assessment meeting conducted) ¨ Simulated Workplace Environment (Contextualised by RTO) ¨ BSBXTW401 - Lead and facilitate a team (Release 2) Learner Assessment Pack Produced 22 April 2022 © Precision Group (Australia) 13

Learner Assessment Pack Assessment Conditions Mandatory conditions for assessment include: A safe working or simulated environment ¨ Assessors of this unit must satisfy the assessor requirements in applicable vocational education and training legislation, frameworks and/or standards. I confirm that the activities and assessment completed as part of this unit are my own work and comply with all relevant copyright and plagiarism rules. I understand that if there is any doubt of the authenticity of any piece of my assessment, I can be orally examined, and the signatory of evidence records may be contacted. Learner’s name Learner’s signature Date Assessor’s name Assessor’s signature Date End of Assessment Agreement 14 BSBXTW401 - Lead and facilitate a team (Release 2) Learner Assessment Pack Produced 22 April 2022 © Precision Group (Australia)

Learner Assessment Pack Tasks Complete all tasks in this assessment as instructed. If you have questions, consult with your Assessor. Contextualisation of Assessments by RTOs Contextualisation is the process of modifying assessment tools to make learning more meaningful for your learners and their employers. Precision Group (Australia) recommends that your RTO contextualise the assessment tools to suit particular industry requirements and specific organisational requirements before using them. Contextualisation must retain the integrity of the assessment and the outcome of the unit of competency. Contextualising for your state/territory The contents of this assessment tool are not written for a specific state/territory. Where the assessment tool refers to legislation and other industry requirements which may vary across states/territories, sample model answers are based on one state/territory. Should your RTO intend to use this assessment tool for learners from your state/territory, Precision Group (Australia) recommends you to:  Access and review the legislation and industry requirements applicable in your learner’s state/territory.  Update assessments and benchmark answers to reflect the legislation and industry requirements applicable in your learner’s state/territory. Contextualising the generic project assessment The Practical Assessment included in this workbook was designed to be administered in a real workplace, unless otherwise stated. Should your RTO wish to administer the assessment in a simulated environment, the RTO will need to redevelop the existing project assessment in this workbook so the learner can complete it in the simulated environment. 16 BSBXTW401 - Lead and facilitate a team (Release 2) Learner Assessment Pack Produced 22 April 2022 © Precision Group (Australia)

Learner Assessment Pack Below are some examples of how the RTO may simulate the Practical Assessment:  Develop role play activities with clear instructions and guidelines to replace existing tasks involving consultation, meetings, discussions, and oral communication.  Provide the learner with access to work personnel who will participate in assessment activities, e.g. project stakeholders, clients/customers, or team members.  Provide the learner with access to simulated workplace documents and information, such as but not limited to policies and procedures, organisational vision and mission statements, business plans, operational plans, etc. A comprehensive guide in contextualising your assessment tools for your RTO can be accessed through this link: https://precisiongroup.com.au/simple-guide-to-contextualising-rto-training-resources-and- assessment-tools/ BSBXTW401 - Lead and facilitate a team (Release 2) Learner Assessment Pack Produced 22 April 2022 © Precision Group (Australia) 17

Learner Assessment Pack c. Identify the purpose of codes of conduct in the workplace. d. Identify at least two requirements relevant to workplace teams found in Bounce Fitness’s Code of Conduct . Requirements refer to specific behaviours that must be upheld by all employees. These can be about the following:  Workplace team performance  Workplace team relationships i. ii. BSBXTW401 - Lead and facilitate a team (Release 2) Learner Assessment Pack Produced 22 April 2022 © Precision Group (Australia) 19

Learner Assessment Pack Question 2 Answer the questions below about the impact of organisational reputation on workplace teams. Organisational reputation refers to stakeholders’ perception of the organisation. These perceptions can be negative or positive. These stakeholders can be clients, vendors, and employees. a. Briefly explain how negative organisational reputation affects workplace teams. b. Briefly explain how positive organisational reputation affects workplace teams. 20 BSBXTW401 - Lead and facilitate a team (Release 2) Learner Assessment Pack Produced 22 April 2022 © Precision Group (Australia)