BSBCRT512-AAP-F-v1.0

Precision RTO Resources Level 13, 269 Wickham St, Fortitude Valley 4006 Email: info@precisiongroup.com.au Website: www.precisionrtoresources.com.au © 2021 Precision RTO Resources BSBCRT512 - Originate and develop concepts (Release 1) This resource has been developed for Precision RTO Resources by Academy of Professional Excellence (APEX) Pty Ltd. Email: info@apexeducation.edu.au Website : www.apexeducation.edu.au Copyright Notice No part of this resource may be reproduced in any form or by any means, electronic or mechanical, including photocopying or recording, or by an information retrieval system without written Copying for Educational Purposes The Australian Copyright Act 1968 allows 10% of this resource to be copied by any educational institute for educational purposes, provided that the institute (or the body that administers it) has BSBCRT512 ASSESSOR ASSESSMENT PACK Originate and develop concepts

Assessor Assessment Pack permission from Precision RTO Resources. Legal action may be taken against any person who infringes their copyright through unauthorised copying. These terms are subject to the conditions prescribed under the Australian Copyright Act 1968. given a remuneration notice to the Copyright Agency Limited (CAL) under the Act. For more information, visit www.copyright.com.au . Disclaimer Precision RTO Resources has made a great effort to ensure that this material is free from error or omissions. However, you should conduct your own enquiries and seek professional advice before relying on any fact, statement or matter contained in this document. Precision RTO Resources is not responsible for any injury, loss or damage as a result of resource included or omitted from this material. Information in this course material is current at the time of publication. 2 BSBCRT512 - Originate and develop concepts (Release 1) Assessor Assessment Pack Produced 29 October 2021 © Precision RTO Resources

Assessor Assessment Pack Table of Contents Assessment Delivery .............................................................................................................................. 5 Assessor Information ............................................................................................................................. 6 Steps for Assessors ................................................................................................................................ 8 Reasonable Adjustment ......................................................................................................................... 9 Resources Required for Assessment .................................................................................................... 10 Accessing Intranet Pages ..................................................................................................................... 12 Assessment Agreement ....................................................................................................................... 13 Assessment Tasks ................................................................................................................................ 15 Contextualisation of Assessments by RTOs ......................................................................................... 16 Short Answer Questions ............................................................................................................. 18 Practical Assessment .................................................................................................................. 47 Workplace Assessment ........................................................................................................... 48 Assessment Overview .............................................................................................................. 48 Contextualisation ..................................................................................................................... 50 Simulating the Assessments .................................................................................................... 52 Task 1: Research and Consult With Personnel to Scope Issue ................................................. 53 Task 2: Brainstorm to Generate and Select a Solution ............................................................. 56 Task 3: Present Solutions and Seek Feedback .......................................................................... 60 Task 4: Finalise and Implement Solution ................................................................................. 65 Assessment Workbook Checklist ......................................................................................................... 69 Assessment Workbook Checklist ................................................................................................ 70 Recording ............................................................................................................................................ 72 Record of Assessment ................................................................................................................. 73 4 BSBCRT512 - Originate and develop concepts (Release 1) Assessor Assessment Pack Produced 29 October 2021 © Precision RTO Resources

Assessor Assessment Pack Assessor Assessment Pack Assessment Delivery BSBCRT512 - Originate and develop concepts (Release 1) Assessor Assessment Pack Produced 29 October 2021 © Precision RTO Resources 5

Assessor Assessment Pack Before you commence assessing, ensure that you have a good knowledge of the subject, the assessment requirements, the situation of the learner, and the expectations of the industry to which the assessment is related. Assessments are designed to be completed using the industry/organisation of the learner, but your Registered Training Organisation (RTO) may assist them by contextualising the unit to be completed in a simulated workplace environment. Learners will be required to demonstrate knowledge and skills which must be observed directly by the assessor. Where the observation task may be difficult for the assessor to directly observe, a video recording of the practical observation task must be submitted by the learner as supplementary evidence. Verification from at least one third-party signatory, and preferably two or more witnesses is required to confirm the learner’s demonstration of these practical knowledge and skills. These witnesses could include you, the assessor, or the learner's current or recent supervisors. Remember to be governed by the guidelines of the RTO for whom you are assessing. This organisation will have quality assurance documentation defining standards and processes to which you must adhere. Records of all aspects of the assessment must be kept in the Learner Assessment Pack. This will be the evidence to the ‘why’ of your judgement. Keeping detailed notes is vital, as is the rationale for judgement. Be sure to keep records of any reasonable adjustments to the assessment task/s that you may have applied. The way you record all information is crucial. It is essential to ask: 1. What did you see or hear? Write it down! 2. How does this vision or information relate to this unit? Write it down! 3. What assessment judgement did you make? Why? Write it down! The Record of Assessment is a legal document and must be signed, dated, and stored as required by your RTO. Please note that while each performance criterion has been noted, holistic assessment is desirable. It is in the interests of accuracy and credibility that all performance criteria are included. Individual gaps in performance should be noted more effectively if necessary. BSBCRT512 - Originate and develop concepts (Release 1) Assessor Assessment Pack Produced 29 October 2021 © Precision RTO Resources 7

Assessor Assessment Pack Steps for Assessors Before you receive the completed Learner Assessment Pack: 1. Carefully study the unit topic, assessment requirements, and industry. Investigate the learner’s organisation or the simulated business, or conduct conversations with employers as appropriate to understand any processes, policies, or procedures that may be necessary for learners to know, and to which they may refer. Understand the industry requirements and how any legislative requirements impact on their organisation. You will need this information to properly assess their employees. 2. Explain the Assessment Conditions to the learners and complete the Assessment Agreement . 3. Prepare the tasks to be contextualised in the assessment to meet the needs of the industry for which you are providing the training. You may prefer to print these and include them in this assessment. In the Assessor Assessment Pack Recording section, note your additional tasks and mapping under the Context Details heading, to enable you to record the Learner Assessment results for the contextualised tasks. Conducting the Assessment: 1. Prior to the commencement of the assessment, learners will be given their copy of the Learner Assessment Pack. They will have to discuss with you the Assessment Pathway to be undertaken and sign the Assessment Agreement . 2. At this stage, you will commence assessing any tasks against the Assessment Marking Guide supplied. You need to obtain organisational information from the learner’s employer if they are completing the assessment in their workplace/organisation. If they are using the simulated business, you need to prepare this information for them. Because there is so much diversity among learners, it is impossible for all variations and permutations in legislation, codes, awards, organisational processes, etc. to be included here. Benchmarks have been provided to assist your judgement in deciding if the learner response to questions and tasks is sufficient. 3. Recording Sheets for tasks have been provided. Please record each learner’s information and outcomes in the Record of Assessment in their Learner Assessment Pack and ensure that you include your justification for your final decision. There must be enough detail to allow anyone who was not involved in the process to understand your assessment of the learner’s competency. 4. Once learners have completed and submitted their assessment to you, arrange a time with them for the feedback discussion, and to advise if there are any further steps for them to take. Learners have the right to appeal any decision. 8 BSBCRT512 - Originate and develop concepts (Release 1) Assessor Assessment Pack Produced 29 October 2021 © Precision RTO Resources

Assessor Assessment Pack Resources Required for Assessment To complete the Practical Assessment tasks, you will require access to:  Computer with internet and email access, and a working web browser  Installed software: Word, Adobe Acrobat Reader  A workplace, or a simulated workplace environment that will allow you access to: o Relevant information, including:  Information researched on factors that affect viability of the possible solutions for Workplace Assessment Task 1 .  Printed and online articles and blogs, case studies, competitor reports, analyst research, etc. used to research information on possible solutions to each identified issue for Workplace Assessment Task 1 .  Documents/sources of information to be accessed containing information on at least four best practice examples that address the selected issue for Workplace Assessment Task 2 , which include at least one of each for the following: - Products - Programs - Processes - Services o Workplace documentation, including:  Documents with information on business issues such as competitor analysis, customer feedback, incident or injury data, quality control and defects data, financial data, sales data etc.  O rganisational policy documents used to discuss the restrictions to possible solutions.  Documents with organisational requirements for documenting feedback.  Documents on organisational requirements to perform tasks necessary for implementing a solution in Workplace Assessment Task 4 , such as: - Organisational policies and procedures - Templates and formats - Resource utilisation 10 BSBCRT512 - Originate and develop concepts (Release 1) Assessor Assessment Pack Produced 29 October 2021 © Precision RTO Resources

Assessor Assessment Pack o Workplace templates, including or similar to the following:  Stakeholder feedback in Workplace Assessment Task 3  Finalised solution report in Workplace Assessment Task 4 o People, including at least two relevant personnel whom you need to consult with through the development and refinement of a solution to address a workplace issue, who will be involved in Workplace Assessment Tasks 1, 2 and 3 . Relevant personnel include individuals in the organisation and external consultants, who are knowledgeable or have relevant experience about the organisation’s business and can provide guidance and ideas for resolving business issues. o Opportunity to:  Consult with relevant personnel in Workplace Assessment Task 1.  Brainstorm with relevant personnel in Workplace Assessment Task 2.  Present to stakeholders in Workplace Assessment Task 3. Relevant personnel refer to the same individuals across Workplace Assessment Tasks 1, 2 and 3. BSBCRT512 - Originate and develop concepts (Release 1) Assessor Assessment Pack Produced 29 October 2021 © Precision RTO Resources 11

Assessor Assessment Pack Assessment Agreement Instructions: Complete this section in the Learner Assessment Pack for each learner. 1. Discuss each section of the Assessment Agreement with the learner to identify the Delivery Method and Assessment Pathway to be undertaken, and to ensure that the Assessment Conditions and Resources Required are present in the assessment environment. 2. Tick each section as applicable to the learner’s situation. 3. Have the learner and you sign the confirmation at the end of this agreement. Please tick at least one of the following for each section: ü Delivery Method Classroom ☐ Small Group ☐ One-on-One ☐ Online ☐ Other (please describe) ☐ Assessment Pathway (for Practical Assessment) Learner’s Organisation (Pre-assessment meeting conducted) ☐ Simulated Workplace Environment (Contextualised by RTO) ☐ BSBCRT512 - Originate and develop concepts (Release 1) Assessor Assessment Pack Produced 29 October 2021 © Precision RTO Resources 13

Assessor Assessment Pack Assessment Conditions Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry. This includes access to: Background information required to evaluate the operational factors that will affect the implementation of concepts. ☐ Opportunities to collaborate with others throughout the concept development process. ☐ Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards. To the assessor: Refer to the learner’s name and signature on this page to authenticate each of the learner’s submissions. I confirm that the activities and assessment completed for this unit are my own work, and comply with all relevant copyright and plagiarism rules. I understand that if there is any doubt in the authenticity of any piece of my assessment submission, I can be orally examined, and the signatory of evidence records may be contacted. Learner’s name Learner name Learner’s signature Learner’s handwritten signature Date Date when the learner signed this Assessor’s name Assessor name Assessor’s signature Assessor’s handwritten signature Date Date when the assessor signed this End of Assessment Agreement 14 BSBCRT512 - Originate and develop concepts (Release 1) Assessor Assessment Pack Produced 29 October 2021 © Precision RTO Resources

Assessor Assessment Pack Tasks Learners are required to complete all tasks as instructed. Consider the evidence as required by tasks and use accordingly to contextualise and meet the needs of the industry, their organisation, and each learner. Contextualisation of Assessments by RTOs Contextualisation is the process of modifying assessment tools to make learning more meaningful for your learners and their employers. Precision RTO Resources recommends that your RTO contextualise the assessment tools to suit particular industry requirements and specific organisational requirements before using them. Contextualisation must retain the integrity of the assessment and the outcome of the unit of competency. Contextualising for your state/territory The contents of this assessment tool are not written for a specific state/territory. Where the assessment tool refers to legislation and other industry requirements which may vary across states/territories, sample model answers are based on one state/territory. Should your RTO intend to use this assessment tool for learners from your state/territory, Precision RTO Resources recommends you to:  Access and review the legislation and industry requirements applicable in your learner’s state/territory.  Update assessments and benchmark answers to reflect the legislation and industry requirements applicable in your learner’s state/territory. Contextualising the generic workplace assessment The Practical Assessment included in this workbook was designed to be administered in a real workplace, unless otherwise stated. Should your RTO wish to administer the assessment in a simulated environment, the RTO will need to redevelop the existing workplace assessment in this workbook so the learner can complete it in the simulated environment. 16 BSBCRT512 - Originate and develop concepts (Release 1) Assessor Assessment Pack Produced 29 October 2021 © Precision RTO Resources

Assessor Assessment Pack Below are some examples of how the RTO may simulate the Practical Assessment:  Develop role play activities with clear instructions and guidelines to replace existing tasks involving consultation, meetings, discussions, and oral communication.  Provide the learner with access to work personnel who will participate in assessment activities, e.g. project stakeholders, clients/customers, or team members.  Provide the learner with access to simulated workplace documents and information, such as but not limited to policies and procedures, organisational vision and mission statements, business plans, operational plans, etc. A comprehensive guide in contextualising your assessment tools for your RTO can be accessed through this link: https://precisiongroup.com.au/simple-guide-to-contextualising-rto-training-resources-and- assessment-tools/ BSBCRT512 - Originate and develop concepts (Release 1) Assessor Assessment Pack Produced 29 October 2021 © Precision RTO Resources 17

Assessor Assessment Pack Marking Guide Mapping: BSBCRT512 KE1.0 Trainer Manual Reference: BSBCRT512 Chapter 2: Generate and Present Solutions, 2.1 Brainstorm Ideas for Addressing Issue, 2.1.2 Brainstorming Techniques Learner must complete the table below. Specific benchmarks and model answers are provided below for the assessor’s reference. Creative Thinking Technique Application of Creative Thinking Technique in Generating Innovative Solutions to Workplace Issues Learner must identify at least three creative thinking techniques. For satisfactory performance, although responses will vary, the creative thinking techniques identified must refer to approaches used to look at problems or situations from a fresh or different perspective and suggest unconventional or novel ways to solve issues within the workplace. Responses can include at least three of the following:  Brainstorming  Lateral thinking  What-if  Scenarios  Blue-sky thinking In 100 words or more, learner must explain in their own words how each identified creative thinking technique can be applied in generating innovative solutions to workplace issues. For satisfactory performance, although responses will vary, learner’s response must include the following aspects:  Example of a specific issue at the workplace  How the identified creative thinking technique is implemented to find a possible solution to the example of the workplace issue provided  A creative or innovative solution obtained through the application of the identified technique’ that can resolve the issue Learner’s responses must correspond to each technique identified. For example, if the learner identified the technique as brainstorming, learner’s response can be as follows: Brainstorming can be applied to resolve a workplace issue such as improving employee morale at work. A group of people including the team manager and the team members would sit together in one room for a collaborative brainstorming session and try to find the solution to a problem by sharing ideas that come up during the discussion, with one idea leading to another. One team member can be assigned to keep track of the ideas and record them as the group conducted the brainstorming session. Multiple innovative solutions may come up during the session, such as having a ‘Friday Fun Hour’ for the team, or planning a team outing, which can help resolve the issue by improving the employee engagement and morale. BSBCRT512 - Originate and develop concepts (Release 1) Assessor Assessment Pack Produced 29 October 2021 © Precision RTO Resources 19

Assessor Assessment Pack 20 BSBCRT512 - Originate and develop concepts (Release 1) Assessor Assessment Pack Produced 29 October 2021 © Precision RTO Resources