Assessment 1_BSBPMG636

Australian Harbour International College RTO ID: 41338 CRICOS Provider Code: 03449J ABN: 74 603 036 102 T: 02 9268 0085 E: admissions@ahic.edu.au W: www.ahic.edu.au A: Level 4, 114-120 Castlereagh Street Sydney NSW 2000 Australia Assessment Details Qualification Code/Title BSB60720 Advanced Diploma of Program Management Assessment Type Assessment -01 (Written Questions) Time allowed Due Date Location AHIC Term / Year Unit of Competency National Code/Title BSBPMG636 Manage Benefits Student Details Student Name Student ID Student Declaration: I declare that the work submitted is my own, and has not been copied or plagiarised from any person or source. Signature: ____________________________ Date: _____/______/__________ Assessor Details Assessor’s Name RESULTS (Please Circle) SATISFACTORY NOT SATISFACTORY Feedback to student: Student Declaration: I declare that I have been assessed in this unit, and I have been advised of my result. I am also aware of my appeal rights. Assessor Declaration: I declare that I have conducted a fair, valid, reliable and flexible assessment with this student, and I have provided appropriate feedback. Signature Signature Date Date Australian Harbour International College, 114-120 Castlereagh Street, Sydney NSW 2000, Australia |RTO NO: 41338 | CRICOS Provider Code: 03449J BSBPMG636 Manage Benefits Version V1.0/ January 2019 Page 1 of 20

Australian Harbour International College RTO ID: 41338 CRICOS Provider Code: 03449J ABN: 74 603 036 102 T: 02 9268 0085 E: admissions@ahic.edu.au W: www.ahic.edu.au A: Level 4, 114-120 Castlereagh Street Sydney NSW 2000 Australia Instructions to the Candidates  This assessment is to be completed according to the instructions given below in this document.  Should you not answer the tasks correctly, you will be given feedback on the results and gaps in knowledge. You will be entitled to one (1) resubmit in showing your competence with this unit.  If you are not sure about any aspect of this assessment, please ask for clarification from your assessor.  Please refer to the College re-submission and re-sit policy for more information.  If you have questions and other concerns that may affect your performance in the Assessment, please inform the assessor immediately.  Please read the Tasks carefully then complete all Tasks.  To be deemed competent for this unit you must achieve a satisfactory result with tasks of this Assessment along with a satisfactory result for another Assessment.  This is an Open book assessment which you will do in your own time but complete in the time designated by your assessor. Remember, that it must be your own work and if you use other sources then you must reference these appropriately.  Resources required completing the assessment tasks are Learner guide, PowerPoint presentation, Unit Assessment Pack (UAP), Access to other learning materials such as textbooks, Access to a computer, the Internet and word-processing system such as MS Word.  Submitted document must follow the given criteria. Font must be Times New Roman, Font size need to be 12 and line spacing has to be Single line.  Once you have completed the assessment, please upload the softcopy of the Assessment into AHIC Moodle.  Plagiarism is copying someone else’s work and submitting it as your own. Any Plagiarism will result in a mark of Zero. Australian Harbour International College, 114-120 Castlereagh Street, Sydney NSW 2000, Australia |RTO NO: 41338 | CRICOS Provider Code: 03449J BSBPMG636 Manage Benefits Version V1.0/ January 2019 Page 2 of 20

Australian Harbour International College RTO ID: 41338 CRICOS Provider Code: 03449J ABN: 74 603 036 102 T: 02 9268 0085 E: admissions@ahic.edu.au W: www.ahic.edu.au A: Level 4, 114-120 Castlereagh Street Sydney NSW 2000 Australia  Offer to write down, or have someone else write, oral responses given by the student Ensure that the time available to complete the assessment, while meeting enterprise requirements, takes account of the student’s needs  Indigenous  Knowledge and understandin g  Flexibility  Services  Inappropriate training and assessment  Culturally appropriate training Explore understanding of concepts and practical application through oral assessment Flexible delivery Using group rather than individual assessments Assessment through completion of practical tasks in the field after demonstration of skills and knowledge.  Age  Educational background  Limited study skills  Make sure font size is not too small Trainer/Assessor should refer to the student’s experience Ensure that the time available to complete the assessment takes account of the student’s needs Provision of information or course materials in accessible format. Changes in teaching practices, e.g. wearing an FM microphone to enable a student to hear lectures Supply of specialised equipment or services, e.g. a note- taker for a student who cannot write Changes in lecture schedules and arrangements, e.g. relocating classes to an accessible venue Changes to course design, e.g. substituting an assessment task Modifications to physical environment, e.g. installing lever taps, building ramps, installing a lift  Educational background  Reading  Writing  Numeracy  Limited study skills and/or learning strategies  Discuss with the Student previous learning experience Ensure learning and assessment methods meet the student’s individual need Australian Harbour International College, 114-120 Castlereagh Street, Sydney NSW 2000, Australia |RTO NO: 41338 | CRICOS Provider Code: 03449J BSBPMG636 Manage Benefits Version V1.0/ January 2019 Page 4 of 20

Australian Harbour International College RTO ID: 41338 CRICOS Provider Code: 03449J ABN: 74 603 036 102 T: 02 9268 0085 E: admissions@ahic.edu.au W: www.ahic.edu.au A: Level 4, 114-120 Castlereagh Street Sydney NSW 2000 Australia  Disability  Speaking  Reading  Writing  Numeracy  Limited study skills and/or learning strategies  Identify the issues  Create a climate of support  Ensure access to support that the student has agreed to  Appropriately structure the assessment Provide information or course materials in accessible format, e.g. a textbook in braille Changes in teaching practices, e.g. wearing an FM microphone to enable a student to hear lectures Supply of specialised equipment or services, e.g. a note- taker for a student who cannot write Changes in lecture schedules and arrangements, e.g. relocating classes to an accessible venue Changes to course design, e.g. substituting an assessment task  Modifications to physical environment, e.g. installing lever taps, building ramps, installing a lift Explanation of reasonable adjustments strategy used (If required) What if you disagree on the assessment outcome? You can appeal against a decision made in regards to your assessment. An appeal should only be made if you have been assessed as ‘Not Yet Competent’ against a specific unit and you feel you have sufficient grounds to believe that you are entitled to be assessed as competent. You must be able to adequately demonstrate that you have the skills and experience to be able to meet the requirements of units you are appealing the assessment of. Your trainer will outline the appeals process, which is available to the student. You can request a form to make an appeal and submit it to your trainer, the course coordinator, or the administration officer. The AHIC will examine the appeal and you Australian Harbour International College, 114-120 Castlereagh Street, Sydney NSW 2000, Australia |RTO NO: 41338 | CRICOS Provider Code: 03449J BSBPMG636 Manage Benefits Version V1.0/ January 2019 Page 5 of 20

Australian Harbour International College RTO ID: 41338 CRICOS Provider Code: 03449J ABN: 74 603 036 102 T: 02 9268 0085 E: admissions@ahic.edu.au W: www.ahic.edu.au A: Level 4, 114-120 Castlereagh Street Sydney NSW 2000 Australia Collusion may be with another RTO student or with individuals or student’s external to the RTO. This applies to work assessed by any educational and training body in Australia or overseas. Collusion occurs when you work without the authorisation of the teaching staff to: • Work with one or more people to prepare and produce work • Allow others to copy your work or share your answer to an assessment task • Allow someone else to write or edit your work (without rto approval) • Write or edit work for another student • Offer to complete work or seek payment for completing academic work for other students. Both collusion and plagiarism can occur in group work. For examples of plagiarism, collusion and academic misconduct in group work please refer to the RTO’s policy on Academic integrity, plagiarism and collusion. Plagiarism and collusion constitute cheating. Disciplinary action will be taken against students who engage in plagiarism and collusion as outlined in RTO’s policy. Proven involvement in plagiarism or collusion may be recorded on students’ academic file and could lead to disciplinary action. Assessment Formatting and Answer length Guidance: Your submitted document must follow the given criteria:  Font must be Times New Roman, Font size need to be 12 and line spacing has to be Single line.  Your assessment needs to be submitted as an electronic copy unless requested differently by your assessor.  The Assessment file name for electronic copy should follow : Student Id_Assessment_No ( Example AHI000014_Assessment 1 Referencing Include a reference list at the end of your work on a separate page or as footnotes. You should reference the sources you have used in your assessments in the Harvard Style. To access a web-based tool, see Harvard Style online generator http://www.harvardgenerator.com Australian Harbour International College, 114-120 Castlereagh Street, Sydney NSW 2000, Australia |RTO NO: 41338 | CRICOS Provider Code: 03449J BSBPMG636 Manage Benefits Version V1.0/ January 2019 Page 7 of 20

Australian Harbour International College RTO ID: 41338 CRICOS Provider Code: 03449J ABN: 74 603 036 102 T: 02 9268 0085 E: admissions@ahic.edu.au W: www.ahic.edu.au A: Level 4, 114-120 Castlereagh Street Sydney NSW 2000 Australia Assessment Task 1: Written Questions Task summary  This is an open book test.  Students need to answer all of the written questions correctly.  Answers must be word processed Required  Access to textbooks/other learning materials  Computer and Microsoft Office  Access to the internet Timing Your assessor will advise you of the due date of this assessment. Submit  Answers to all questions Assessment criteria All questions must be answered correctly in order for you to be assessed as having completed the task satisfactorily. Re-submission opportunities You will be provided feedback on their performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task. Australian Harbour International College, 114-120 Castlereagh Street, Sydney NSW 2000, Australia |RTO NO: 41338 | CRICOS Provider Code: 03449J BSBPMG636 Manage Benefits Version V1.0/ January 2019 Page 8 of 20

Australian Harbour International College RTO ID: 41338 CRICOS Provider Code: 03449J ABN: 74 603 036 102 T: 02 9268 0085 E: admissions@ahic.edu.au W: www.ahic.edu.au A: Level 4, 114-120 Castlereagh Street Sydney NSW 2000 Australia Evaluate – when a question asks you to evaluate something, you should do so putting forward arguments for and against something. Generally, you are expected to write a response one or two paragraphs long. Examine – when a question asks you to examine something, this is similar to “analyse”, where you should provide a detailed response with key points and features and provide critical analysis. Generally, you are expected to write a response one or two paragraphs long. Explain – when a question asks you to explain something, you should make clear how or why something happened or the way it is. Generally, you are expected to write a response two or three sentences long. Identify – when a question asks you to identify something, this means that you are asked to briefly describe the required information. Generally, you are expected to write a response two or three sentences long. List – when a question asks you to list something, this means that you are asked to briefly state information in a list format. Outline – when a question asks you to outline something, this means giving only the main points, Generally, you are expected to write a response a few sentences long. Summarise – when a question asks you to summarise something, this means (like “outline”) only giving the main points. Generally, you are expected to write a response a few sentences long. Australian Harbour International College, 114-120 Castlereagh Street, Sydney NSW 2000, Australia |RTO NO: 41338 | CRICOS Provider Code: 03449J BSBPMG636 Manage Benefits Version V1.0/ January 2019 Page 10 of 20

Australian Harbour International College RTO ID: 41338 CRICOS Provider Code: 03449J ABN: 74 603 036 102 T: 02 9268 0085 E: admissions@ahic.edu.au W: www.ahic.edu.au A: Level 4, 114-120 Castlereagh Street Sydney NSW 2000 Australia Assessment Task 1 Instructions Provide answers to all of the questions below: 1. Describe two different benefit delivery models and outline the key components of each. Here are two distinct benefit delivery models: 1. Employer-Sponsored Benefits Model:  Key Components:  Health Insurance Plans: Employers offer health insurance coverage to their employees, providing various plans such as Health Maintenance Organizations (HMOs), Preferred Provider Organizations (PPOs), or High- Deductible Health Plans (HDHPs).  Employee Contributions: Employees often contribute a portion of the premiums through payroll deductions, while employers cover a significant part of the cost.  Group Coverage: Employees receive coverage as a group, leveraging collective bargaining power for better rates and coverage options.  Flexible Spending Accounts (FSAs) or Health Savings Accounts (HSAs): These allow employees to set aside pre-tax dollars for healthcare expenses, often with employer contributions.  Additional Benefits: Employers may offer dental, vision, life insurance, retirement plans, and other supplemental benefits as part of the package.  Benefit Administration: HR departments or third-party administrators manage enrolment, claims processing, and employee support. 2. Universal Healthcare Model:  Key Components:  Government-Funded Coverage: A system where the government provides healthcare coverage to all citizens, often funded through taxation.  Universal Access: Ensures that all residents or citizens have access to essential healthcare services without financial barriers, regardless of employment status or income level.  Single-Payer or Multi-Payer Systems: Single-payer systems involve a single government entity managing funds and paying for healthcare services. Multi-payer systems involve multiple insurance providers regulated by the government.  Basic Coverage: Offers essential medical services including doctor visits, hospitalization, preventive care, and sometimes additional services depending on the system's design.  Reduced Administrative Costs: By streamlining administrative tasks and having a unified system, administrative costs can be lower compared to fragmented private insurance systems. Australian Harbour International College, 114-120 Castlereagh Street, Sydney NSW 2000, Australia |RTO NO: 41338 | CRICOS Provider Code: 03449J BSBPMG636 Manage Benefits Version V1.0/ January 2019 Page 11 of 20

Australian Harbour International College RTO ID: 41338 CRICOS Provider Code: 03449J ABN: 74 603 036 102 T: 02 9268 0085 E: admissions@ahic.edu.au W: www.ahic.edu.au A: Level 4, 114-120 Castlereagh Street Sydney NSW 2000 Australia  Evaluate each option against these criteria, often using scoring systems or mathematical models.  Aggregate scores to rank options or make a comparative assessment.  Decision Rule: Options with higher aggregated scores are considered more favourable based on the criteria and weights assigned. Both techniques aim to provide a structured and systematic approach to decision- making, whether it's evaluating the financial viability of a project through CBA or navigating complex, multi-faceted decisions involving various criteria through MCDA. They assist in assessing benefits against costs or in comparing multiple options to facilitate informed decision-making. 3. Provide a definition of program benefits and list three types of program benefits. Program benefits refer to the positive outcomes or advantages that individuals or groups receive as a result of participating in or being affected by a specific program or initiative. These benefits can encompass various forms of value, impact, or improvements that the program aims to deliver to its intended recipients. Three types of program benefits include: 1. Direct Benefits:  These are the immediate and tangible advantages or services that directly reach the participants or beneficiaries of the program.  Examples include access to healthcare services, educational materials, financial aid, job training, or subsidized housing provided directly to the individuals targeted by the program. 2. Indirect Benefits:  Indirect benefits are the secondary or ripple effects that result from the primary outcomes of a program, often impacting a broader community or stakeholders beyond the direct recipients.  For instance, an educational program for adults might result in improved community engagement, increased productivity, or reduced crime rates, benefiting society beyond the direct participants. 3. Intangible Benefits:  These benefits are not easily quantifiable or measurable in monetary terms but are essential for assessing the overall impact and success of a program.  Intangible benefits could include enhanced quality of life, increased social cohesion, improved mental well-being, or greater self-esteem and empowerment among program participants. Australian Harbour International College, 114-120 Castlereagh Street, Sydney NSW 2000, Australia |RTO NO: 41338 | CRICOS Provider Code: 03449J BSBPMG636 Manage Benefits Version V1.0/ January 2019 Page 13 of 20

Australian Harbour International College RTO ID: 41338 CRICOS Provider Code: 03449J ABN: 74 603 036 102 T: 02 9268 0085 E: admissions@ahic.edu.au W: www.ahic.edu.au A: Level 4, 114-120 Castlereagh Street Sydney NSW 2000 Australia These different types of benefits collectively contribute to evaluating the effectiveness, value, and overall impact of a program on its intended beneficiaries and the broader community or society. 4. Explain how program benefits can be identified. Identifying program benefits involves a systematic process of understanding, analysing, and defining the positive outcomes or advantages that result from a particular program or initiative. Here's a step-by-step approach: 1. Define Program Objectives:  Clearly articulate the goals and objectives of the program. What is the program designed to achieve? These objectives serve as the foundation for identifying benefits. 2. Stakeholder Engagement:  Engage with stakeholders including program participants, beneficiaries, staff, and relevant community members. Gather their perspectives on what they perceive as valuable outcomes or improvements resulting from the program. 3. Conduct Needs Assessment:  Assess the needs and challenges of the target population or community that the program aims to address. Understanding these needs helps in identifying the potential benefits that could alleviate or solve these issues. 4. Use Evaluation Frameworks:  Utilize established evaluation frameworks or methodologies such as logic models, theory of change, or impact frameworks to systematically identify and map out the expected outcomes and benefits at different stages of the program. 5. Quantitative and Qualitative Data Collection:  Collect both quantitative and qualitative data before, during, and after program implementation. Quantitative data might include metrics like increased graduation rates or reduced hospital readmission rates. Qualitative data involves gathering stories, testimonials, or narratives that highlight the positive changes experienced by participants. 6. Measure Impact and Outcomes:  Assess the program's impact by comparing the actual results against the expected outcomes and objectives set at the beginning of the program. This involves analysing the data collected to determine the extent to which the program has delivered its intended benefits. 7. Identify Direct and Indirect Benefits:  Distinguish between direct benefits (those immediately received by participants) and indirect benefits (secondary or broader impacts on the Australian Harbour International College, 114-120 Castlereagh Street, Sydney NSW 2000, Australia |RTO NO: 41338 | CRICOS Provider Code: 03449J BSBPMG636 Manage Benefits Version V1.0/ January 2019 Page 14 of 20

Australian Harbour International College RTO ID: 41338 CRICOS Provider Code: 03449J ABN: 74 603 036 102 T: 02 9268 0085 E: admissions@ahic.edu.au W: www.ahic.edu.au A: Level 4, 114-120 Castlereagh Street Sydney NSW 2000 Australia  Utilize visual aids such as infographics, charts, and diagrams to present data in an easily understandable format. Visual representations can effectively communicate complex information to a wider audience. 7. Case Studies and Success Stories:  Highlight specific case studies or success stories that exemplify the program's impact on individuals or communities. Personal narratives can be compelling evidence of the benefits achieved. 8. Share and Disseminate Findings:  Distribute reports, findings, and documentation to relevant stakeholders, including funders, policymakers, the public, and program participants. Communication and dissemination ensure transparency and credibility. 9. Long-Term Tracking and Follow-Up:  Document the long-term effects of the program by conducting follow-up assessments and tracking beneficiaries' progress even after the program's conclusion. Longitudinal data can demonstrate sustained benefits. By following these steps and maintaining a systematic approach to collecting, analysing, and presenting data, program administrators can effectively document the benefits derived from their initiatives. This documentation serves as evidence of impact, aiding in decision-making, funding allocation, and program improvement. 6. Explain how the benefits realisation approach can be used in relation to program delivery. The Benefits Realization Approach is a strategic method that focuses on ensuring that the anticipated benefits of a program or project are identified, planned for, delivered, and eventually realized or achieved. Here's how it can be applied in relation to program delivery: 1. Defining Clear Objectives and Benefits:  Begin by clearly defining the program's objectives and the specific benefits it aims to achieve. This involves articulating what success looks like and how it will be measured. 2. Benefits Mapping and Planning:  Map out a benefits realization plan that outlines the steps, activities, and milestones necessary to deliver and realize each identified benefit. This plan should align with the program's timeline and objectives. 3. Identifying Key Performance Indicators (KPIs):  Define Key Performance Indicators (KPIs) or metrics associated with each benefit. These KPIs serve as measurable indicators to track progress and determine if the benefits are being achieved. 4. Allocating Resources and Responsibilities: Australian Harbour International College, 114-120 Castlereagh Street, Sydney NSW 2000, Australia |RTO NO: 41338 | CRICOS Provider Code: 03449J BSBPMG636 Manage Benefits Version V1.0/ January 2019 Page 16 of 20

Australian Harbour International College RTO ID: 41338 CRICOS Provider Code: 03449J ABN: 74 603 036 102 T: 02 9268 0085 E: admissions@ahic.edu.au W: www.ahic.edu.au A: Level 4, 114-120 Castlereagh Street Sydney NSW 2000 Australia  Allocate resources, responsibilities, and accountabilities to ensure that the actions needed to achieve the identified benefits are assigned to the appropriate individuals or teams. This involves setting up governance structures and assigning roles and responsibilities. 5. Monitoring and Reporting:  Implement a robust monitoring and reporting system to track the progress of the program against the benefits realization plan. Regularly assess if the activities align with the plan and if the desired benefits are being realized. 6. Adaptation and Course Correction:  Continuously review the progress and outcomes against the plan. If deviations or issues arise, adapt the strategy, reallocate resources, or make necessary adjustments to ensure the program remains on track to deliver the intended benefits. 7. Verification and Validation:  Verify and validate the achievement of benefits by comparing the actual outcomes against the predefined KPIs and expected benefits. This step involves confirming that the benefits have been realized as intended. 8. Benefits Handover and Closure:  Once the program has achieved its objectives and the benefits are realized, ensure a smooth handover of the benefits to the stakeholders, or intended beneficiaries. Document the achieved benefits and lessons learned for future reference. By employing the Benefits Realization Approach throughout the program delivery lifecycle, organizations can maintain a focus on the desired outcomes, ensure alignment with strategic objectives, and maximize the chances of successfully realizing the intended benefits of the program. 7. Explain the purpose of forecasting program benefits realisation and what is involved. Forecasting program benefits realization serves the purpose of predicting, estimating, or projecting the expected outcomes and benefits a program is likely to achieve over its lifecycle. This proactive approach allows organizations to anticipate, plan for, and optimize the delivery and realization of these benefits. Here's what's involved in forecasting program benefits realization: 1. Setting Expectations and Targets:  Start by establishing clear expectations and targets for the program's benefits. Define the desired outcomes, both quantitative and qualitative, that the program aims to achieve. Australian Harbour International College, 114-120 Castlereagh Street, Sydney NSW 2000, Australia |RTO NO: 41338 | CRICOS Provider Code: 03449J BSBPMG636 Manage Benefits Version V1.0/ January 2019 Page 17 of 20

Australian Harbour International College RTO ID: 41338 CRICOS Provider Code: 03449J ABN: 74 603 036 102 T: 02 9268 0085 E: admissions@ahic.edu.au W: www.ahic.edu.au A: Level 4, 114-120 Castlereagh Street Sydney NSW 2000 Australia  Communicate the forecasted benefits to stakeholders, ensuring alignment and shared understanding of the expected outcomes. This transparency fosters commitment and support for achieving the projected benefits. Forecasting program benefits realization helps organizations anticipate the potential impact of their initiatives, make informed decisions, allocate resources effectively, and proactively address challenges to maximize the likelihood of successfully realizing the intended benefits. Australian Harbour International College, 114-120 Castlereagh Street, Sydney NSW 2000, Australia |RTO NO: 41338 | CRICOS Provider Code: 03449J BSBPMG636 Manage Benefits Version V1.0/ January 2019 Page 19 of 20

Australian Harbour International College RTO ID: 41338 CRICOS Provider Code: 03449J ABN: 74 603 036 102 T: 02 9268 0085 E: admissions@ahic.edu.au W: www.ahic.edu.au A: Level 4, 114-120 Castlereagh Street Sydney NSW 2000 Australia Assessment Task 1 Checklist Student’s name: Did the student provide a sufficient and clear answer that addresses the suggested answer for the following? Completed successfully Comments Yes No Question 1 Question 2 Question 3 Question 4 Question 5 Question 6 Question 7 Task outcome:  Satisfactory  Not satisfactory Assessor signature: Assessor name: Date: The End Australian Harbour International College, 114-120 Castlereagh Street, Sydney NSW 2000, Australia |RTO NO: 41338 | CRICOS Provider Code: 03449J BSBPMG636 Manage Benefits Version V1.0/ January 2019 Page 20 of 20