BSBXTW401-AMT-F-v1.1

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Macquarie University *

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Jan 9, 2024

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LEGEND (p) Partial mapping only; or requirement partially addressed only. (k) Addressing knowledge aspect only of practical requirements PC Performance criteria FS Foundation skills PE Performance evidence KE Knowledge evidence AC Assessment conditions
Training Package Unit Name Unit Code Date Assessment Tool & Version No. Element 1. Plan team outcomes 2. Coordinate team and individuals
3. Support team 4. Monitor team performance Foundation Skills
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1.0 Interact with others 2.0 Navigate the world of work
3.0 Get the work done 1.0 assign tasks to team members with appropriate ins 2.0 provide feedback and assistance to team members 3.0 collate feedback on individual and team performanc 4.0 identify and implement development opportunities f 5.0 manage conflicts and challenges according to orga 1.0 Organisational requirements relevant to workplace 1.1 Workplace policies
1.2 Codes of conduct 1.3 Organisational reputation and culture 2.0 Legislative requirements relevant to the workplace 3.0 Facilitation techniques to encourage team cohesion 4.0 Mentoring and coaching techniques to support team 5.0 Strategies for conflict resolution and negotiation 6.0 Different methods and styles of communication 7.0 Key principles of cross-cultural communication and 8.0 Professional behaviours to role model as a leader 9.0 Typical workplace contingencies that can impact te 9.1 Unplanned leave or absence of workers 9.2 Re-allocation of work tasks 9.3 Succession planning for important team ro 10.0 Teamwork challenges relevant to performance evid 10.1 Difficulties performing tasks 10.2 Conflicts with clients or team members 10.3 Potential risks or safety hazards 10.4 Unethical or inappropriate behaviour Mandatory conditions for assessment include: A safe working or simulated environment
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Assessors of this unit must satisfy the assessor req frameworks and/or standards.
Business Services (BSB) Lead and facilitate a team (Release 2) BSBXTW401 6-Jul-21 BSBXTW401 Assessor Guide v1.0 Performance Criteria 1.4 Plan for contingencies that could impact the team 1.1 Identify common objectives of workplace team, responsibilities and required outcome(s) 1.2 Use performance plans to establish expected outcomes, goals, and behaviours for individual team members in accordance with team objective and relevant policies 1.3 Select appropriate strategies to ensure team members are accountable for their roles and responsibilities 2.1 Communicate common team objectives and responsibilities to team members 2.2 Allocate tasks to team members based on staff expertise or development potential and provide appropriate instructions 2.3 Facilitate open and respectful communication and collaboration between team members, considering the needs of those from diverse backgrounds
3.1 Provide coaching to staff to enhance workplace culture 4.1 Measure team member performance against agreed work plans Description 2.4 Identify opportunities for cross collaboration amongst external and internal teams and individuals 3.2 Support individuals according to organisational requirements to work towards common team goals 3.3 Facilitate team to identify, brainstorm, report and resolve task related issues and inefficiencies 3.4 Use problem solving skills to deal with any team, task or individual challenges 4.2 Provide timely and constructive performance feedback to team members according to expected organisational standards 4.3 Identify specific learning and development opportunities to improve team and individual performance and behaviours 4.4 Implement action plans to address individual and team training needs
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1.1 Uses appropriate communication practices when communicating with team members and facilitating activities 1.2 Establishes and builds relationships and rapport with team members to foster a positive team environment 1.3 Recognises the perspectives of team members and diversity of opinion, and manages conflict as required 2.0 Understands and explains ethical and legal, regulatory and organisational responsibilities to team
Performance Ev struction and considering any required contingencies s ce for others anisational requirement teams: 3.0 Plans, organises and implements work activities in line with organisational policies and procedures
n and effectiveness m members d communication with individuals with special needs or disabilities eams oles dence
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quirements in applicable vocational education and training legislation,
ASSESSMENT MAPPING TOO Practical Assessment Part I Task 1.1 Practical Assessment Part I Task 1.1 Practical Assessment Part I Task 1.2 Practical Assessment Part I Task 1.2 Practical Assessment Part 2 Task 2.1 Practical Assessment Part 2 Task 2.1 Practical Assessment Part 2 Task 2.1 BSBXTW401 Learner Instructions
Practical Assessment Part Part 4 Task 4.1 Practical Assessment Part 3 Task 3.1 Practical Assessment Part 3 Task 3.3 Practical Assessment Part 3 Task 3.4 Assesment Requirements Foundation Skills (FS) Practical Assessment Part 2 Task 2.2 (p) Practical Assessment Part 2 Task 2.3 (p) Practical Assessment Part Part 4 Task 4.1 (p) organisational requirements Practical Assessment Part Part 4 Task 4.2 (p) Practical Assessment Part Part 4 Task 4.1 (p) Practical Assessment Part Part 4 Task 4.2 (p) Practical Assessment Part Part 4 Task 4.3 (p) Practical Assessment Part Part 4 Task 4.4 (p) Practical Assessment Part 4 Task 4.3 (p) Practical Assessment Part 4 Task 4.4 (p) Practical Assessment Part 2 Task 2.3 (p) Practical Assessment Part 3 Task 3.1 (p) Practical Assessment Part 3 Task 3.2 (p)
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Practical Assessment Part 2 Task 2.1 (p) Practical Assessment Part 2 Task 2.3 (p) Practical Assessment Part 3 Task 3.2 (p) Practical Assessment Part 3 Task 3.4 (p) Practical Assessment Part 4 Task 4.1 (p) Practical Assessment Part 4 Task 4.2 (p) Practical Assessment Part 4 Task 4.4 (p) Practical Assessment Part 2 Task 2.1 (p) Practical Assessment Part 3 Task 3.4 (p) Practical Assessment Part 2 Task 2.1 (p) Practical Assessment Part 2 Task 2.3 (p) Practical Assessment Part 4 Task 4.1 (p) Practical Assessment Part 4 Task 4.2 (p) Practical Assessment Part 4 Task 4.4 (p) Practical Assessment Part I Task 1.1 (p) understands ethical, legal, regulatory and organisational responsibilities Practical Assessment Part 2 Task 2.1 (p) explains ethical, legal, regulatory and organisational responsibilities
vidence (PE) Knowledge Evidence (KE) Practical Assessment Part I Task 1.1 (p) Practical Assessment Part 2 Task 2.2 (p) Practical Assessment Part 2 Task 2.3 (p) Practical Assessment Part 4 Task 4.1 (p) Practical Assessment Part 4 Task 4.2 (p) Practical Assessment Part 4 Task 4.3 (p) Practical Assessment Part 4 Task 4.4 (p) Practical Assessment Part 1 Task 1.1 (p) assign tasks to team members Practical Assessment Part 1 Task 1.2 (p) required contingencies Practical Assessment Part 2 Task 2.1 (p) Practical Assessment Part 2 Task 2.3 (p) Practical Assessment Part 3 Task 3.2 (p) provide assistance Practical Assessment Part 3 Task 3.3 (p) provide assistance Practical Assessment Part 3 Task 3.4 (p) provide assistance Practical Assessment Part Part 4 Task 4.1 (p) Practical Assessment Part 2 Task 2.3 (p) Practical Assessment Part 3 Task 3.1 (p) Practical Assessment Part 3 Task 3.3 (p) identify development opportunities Practical Assessment Part 3 Task 3.4 (p) implement development opportunities Practical Assessment Part 4 Task 4.1 (p) Practical Assessment Part 4 Task 4.2 (p) Practical Assessment Part 4 Task 4.3 (p) Practical Assessment Part 4 Task 4.4 (p) Short Answer Question 1a (p) Short Answer Question 1b (p)
Short Answer Question 4 Short Answer Question 15 Short Answer Question 16a Short Answer Question 16b Short Answer Question 16c Assessment Conditions (AC) Practical Assessment Short Answer Question 1c (p) Short Answer Question 1d (p) reputation Short Answer Question 3 (p) organisational culture Short Answer Question 5 (p) team cohesion Short Answer Question 6 (p) team effectiveness Short Answer Question 7 (p) mentoring techniques Short Answer Question 8 (p) coaching techniques Short Answer Question 9 (p) conflict resolution Short Answer Question 10 (p) negotiation Short Answer Question 11 (p) methods of communication Short Answer Question 12 (p) styles of communication Short Answer Question 13 (p) cross-cultural communication Short Answer Question 14 (p) communication with individuals with special needs or disabilities Short Answer Question 17a (p) Practical Assessment Part 4 Task 4.3 (p) Short Answer Question 17b.i (p) conflicts with clients Short Answer Question 17b.ii (p) conflicts with team members Practical Assessment Part 4 Task 4.3 (p) Short Answer Question 17c (p) Practical Assessment Part 4 Task 4.3 (p) Short Answer Question 17d (p) Practical Assessment Part 4 Task 4.3 (p)
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OL Practical Assessment Project Part 1 Task 1.1 Team Responsibilities Practical Assessment Project Part 1 Task 1.1 Performance Plan Practical Assessment Project Part 1 Task 1.2 Contingency Plan BSBXTW401 Marking Guide/Template Practical Assessment Project Part 1 Task 1.2 Work Accountability Strategies Practical Assessment Project Part 2 Task 2.1 Meeting Minutes (p) Practical Assessment Project Part 2 Task 2.1 Observation Form Item 10 (p) Practical Assessment Project Part 2 Task 2.1 Meeting Minutes (p) Practical Assessment Project Part 2 Task 2.1 Observation Form Item 8 (p) Practical Assessment Project Part 2 Task 2.1 Observation Form Item 1.a (p) Practical Assessment Project Part 2 Task 2.1 Observation Form Item 1.b (p) Practical Assessment Project Part 2 Task 2.1 Observation Form Item 2.a (p) Practical Assessment Project Part 2 Task 2.1 Observation Form Item 2.b (p) Practical Assessment Project Part 2 Task 2.1 Observation Form Item 3 (p)
Practical Assessment Project Part 4 Task 4.1 Meeting Minutes Practical Assessment Project Part 2 Task 2.2 Collaboration Opportunities (p) Practical Assessment Project Part 2 Task 2.3 Collaboration Opportunities (p) Practical Assessment Project Part 4 Task 4.1 Organisational Requirement Outline (p) Practical Assessment Project Part 4 Task 4.1 Issues and Inefficiencies Plan (p) Practical Assessment Project Part 4 Task 4.1 Observation Checklist Item 2 (p) Practical Assessment Project Part 4 Task 4.1 Meeting Minutes (p) Practical Assessment Project Part 4 Task 4.1 Issues and Inefficiencies Plan (p) Practical Assessment Project Part 4 Task 4.1 Observation Form Item 3 (p) Practical Assessment Project Part 4 Task 4.1 Observation Form Item 4 (p) Practical Assessment Project Part 4 Task 4.1 Observation Form Item 5 (p) Practical Assessment Project Part 4 Task 4.3 Workplace Challenges (p) Practical Assessment Project Part 4 Task 4.4 Workplace Challenges (p) Practical Assessment Project Part 4 Task 4.3 Workplace Challenges (p) Practical Assessment Project Part 4 Task 4.4 Workplace Challenges (p) Practical Assessment Project Part 4 Task 4.4 Observation Form Item 2 (p) Practical Assessment Project Part 3 Task 3.1 Performance Evaluation Practical Assessment Project Part 2 Task 2.3 Organisational Standards (p) Practical Assessment Project 2 Task 2.3 Feedback Form (p) Practical Assessment Project Part 3 Task 3.2 Observation Form Item 2 (p) Practical Assessment Part 3 Task 3.2 Observation Form Item 3 (p) Practical Assessment Project Part 3 Task 3.3 Action Plan (p) Practical Assessment Project Part 3 Task 3.4 Action Plan (p) Practical Assessment Project Part 3 Task 3.3 Action Plan (p) Practical Assessment Project Part 3 Task 3.4 Action Plan (p)
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Practical Assessment Part 2 Task 2.1 Observation Form Item 4.a (p) Practical Assessment Part 2 Task 2.1 Observation Form Item 4.b (p) Practical Assessment Part 2 Task 2.3 (p) Observation Form Item 1.a (p) Practical Assessment Part 2 Task 2.3 (p) Observation Form Item 1.b (p) Practical Assessment Part 3 Task 3.2 Observation Form Item 1 (p) Practical Assessment Part 3 Task 3.4 (p) Observation Form Item 1 (p) Practical Assessment Part Part 4 Task 4.1 Observation Form Item 1 (p) Practical Assessment Part Part 4 Task 4.2 Observation Form Item 1 (p) Practical Assessment Part Part 4 Task 4.4 Observation Form Item 1 (p) Practical Assessment Part 2 Task 2.1 Observation Form Item 5.a (p) Practical Assessment Part 2 Task 2.1 Observation Form Item 5.b (p) Practical Assessment Part 2 Task 2.1 Observation Form Item 6.a (p) Practical Assessment Part 2 Task 2.1 Observation Form Item 6.b (p) Practical Assessment Part 3 Task 3.4 Observation Form Item 2.a (p) Practical Assessment Part 3 Task 3.4 Observation Form Item 2.b (p) Practical Assessment Part 2 Task 2.1 Observation Form Item 7.a (p) Practical Assessment Part 2 Task 2.1 Observation Form Item 7.b (p) Practical Assessment Part 2 Task 2.3 (p) Observation Form Item 2.a (p) Practical Assessment Part 2 Task 2.3 (p) Observation Form Item 2.b (p) Practical Assessment Part 4 Task 4.1 Observation Form Item 2 (p) Practical Assessment Part 4 Task 4.2 Observation Form Item 2 (p) Practical Assessment Part 4 Task 4.4 Observation Form Item 2 (p) Practical Assessment Part 2 Task 2.1 Observation Form Item 10 (p) explains ethical responsibilities Practical Assessment Part 2 Task 2.1 Observation Form Item 10 (p) explains legal responsibilities Practical Assessment Part 2 Task 2.1 Observation Form Item 11 (p) explains regulatory responsibilities Practical Assessment Part 2 Task 2.1 Observation Form Item 11 (p) explains organisational responsibilities
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Practical Assessment Part 1 Task 1.1 Team Responsibilities (p) assign tasks to team members Practical Assessment Part 1 Task 1.2 Work Accountability Strategies (p) required contingencies Practical Assessment Part 2 Task 2.1 Observation Form Item 8 (p) appropriate instruction Practical Assessment Part 2 Task 2.3 Feedback Form (p) Practical Assessment Part 3 Task 3.2 Meeting Minutes (p) Practical Assessment Part 3 Task 3.3 Action Plan (p) Practical Assessment Part 3 Task 3.4 Action Plan (p) Practical Assessment Part 3 Task 3.2 Observation Form Item 3 (p) Practical Assessment Part 4 Task 4.1 Meeting Minutes (p) Practical Assessment Part 2 Task 2.3 Feedback Form (p) Practical Assessment Part 3 Task 3.1 Performance Evaluation (p) Practical Assessment Part 3 Task 3.3 Action Plan (p) Practical Assessment Part 3 Task 3.4 Action Plan (p) Practical Assessment Part 4 Task 4.1 Organisation Requirement Outline (p) Practical Assessment Project Part 4 Task 4.1 Observation Checklist Item 2 (p) Practical Assessment Part 4 Task 4.3 Workplace Challenges (p) Practical Assessment Part 4 Task 4.4 Workplace Challenges (p)
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YES YES YES YES YES YES YES BSBXTW401 Trainer Manual BSBXTW401 Chapter 1: Plan team outcomes, 1.1 Identify common objectives of workplace team, responsibilities and required outcome(s) BSBXTW401 Chapter 1: Plan team outcomes, 1.2 Use performance plans to establish expected outcomes, goals, and behaviours for individual team members in accordance with team objective and relevant policies BSBXTW401 Chapter 1: Plan team outcomes,1.3 Select appropriate strategies to ensure team members are accountable for their roles and responsibilities BSBXTW401 Chapter 1: Plan team outcomes, 1.4 Plan for contingencies that could impact the team BSBXTW401 Chapter 2: Coordinate team and individuals, 2.1 Communicate common team objectives and responsibilities to team members BSBXTW401 Chapter 2: Coordinate team and individuals, 2.2 Allocate tasks to team members based on staff expertise or development potential and provide appropriate instructions BSBXTW401 Chapter 2: Coordinate team and individuals, 2.3 Facilitate open and respectful communication and collaboration between team members, considering the needs of those from diverse backgrounds
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YES YES YES YES YES YES YES YES YES BSBXTW401 Chapter 2: Coordinate team and individuals, 2.4 Identify opportunities for cross collaboration amongst external and internal teams and individuals BSBXTW401 Chapter 3: Support team, 3.1 Provide coaching to staff to enhance workplace culture BSBXTW401 Chapter 3: Support team, 3.2 Support individuals according to organisational requirements to work towards common team goals BSBXTW401 Chapter 3: Support team, 3.3 Facilitate team to identify, brainstorm, report and resolve task related issues and inefficiencies BSBXTW401 Chapter 3: Support team, Support team, 3.4 Use problem solving skills to deal with any team, task or individual challenges BSBXTW401 Chapter 4: Monitor team performance 4.1 Measure team member performance against agreed work plans BSBXTW401 Chapter 4: Monitor team performance 4.2 Provide timely and constructive performance feedback to team members according to expected organisational standards BSBXTW401 Chapter 4: Monitor team performance 4.3 Identify specific learning and development opportunities to improve team and individual performance and behaviours BSBXTW401 Chapter 4: Monitor team performance 4.4 Implement action plans to address individual and team training needs
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YES YES YES YES BSBXTW401 Chapter 2: Coordinate team and individuals, 2.1 Communicate common team objectives and responsibilities to team members; BSBXTW401 Chapter 2: Coordinate team and individuals, 2.2 Allocate tasks to team members based on staff expertise or development potential and provide appropriate instructions; BSBXTW401 Chapter 2: Coordinate team and individuals, 2.3 Facilitate open and respectful communication and collaboration between team members, considering the needs of those from diverse backgrounds BSBXTW401 Chapter 3: Support team, 3.1 Provide coaching to staff to enhance workplace culture; BSBXTW401 Chapter 3: Support team, 3.2 Support individuals according to organisational requirements to work towards common team goals BSBXTW401 Chapter 2: Coordinate team and individuals, 2.3 Facilitate open and respectful communication and collaboration between team members, considering the needs of those from diverse backgrounds; BSBXTW401 Chapter 3: Support team, 3.3 Facilitate team to identify, brainstorm, report and resolve task related issues and inefficiencies; BSBXTW401 Chapter 3: Support team, Support team, 3.4 Use problem solving skills to deal with any team, task or individual challenges BSBXTW401 Chapter 1: Plan team outcomes, 1.1 Identify common objectives of workplace team, responsibilities and required outcome(s)
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YES YES YES YES YES YES YES BSBXTW401 Chapter 1: Plan team outcomes, 1.1 Identify common objectives of workplace team, responsibilities and required outcome(s); BSBXTW401 Chapter 1: Plan team outcomes, 1.2 Use performance plans to establish expected outcomes, goals, and behaviours for individual team members in accordance with team objective and relevant policies; BSBXTW401 Chapter 3: Support team, 3.2 Support individuals according to organisational requirements to work towards common team goals BSBXTW401 Chapter 1: Plan team outcomes, 1.4 Plan for contingencies that could impact the team; BSBXTW401 Chapter 2: Coordinate team and individuals, 2.2 Allocate tasks to team members based on staff expertise or development potential and provide appropriate instructions BSBXTW401 Chapter 3: Support team, 3.1 Provide coaching to staff to enhance workplace culture; BSBXTW401 Chapter 3: Support team, 3.2 Support individuals according to organisational requirements to work towards common team goals; BSBXTW401 Chapter 4: Monitor team performance 4.2 Provide timely and constructive performance feedback to team members according to expected organisational standards BSBXTW401 Chapter 4: Monitor team performance 4.2 Provide timely and constructive performance feedback to team members according to expected organisational standards BSBXTW401 Chapter 2: Coordinate team and individuals, 2.4 Identify opportunities for cross collaboration amongst external and internal teams and individuals; BSBXTW401 Chapter 1: 4.3 Identify specific learning and development opportunities to improve team and individual performance and behaviours; BSBXTW401 Chapter 1: 4.4 Implement action plans to address individual and team training needs BSBXTW401 Chapter 3: Support team, 3.4 Use problem solving skills to deal with any team, task or individual challenges BSBXTW401 Chapter 1: Plan team outcomes, 1.1 Identify
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YES YES YES YES YES YES YES YES YES YES YES YES YES YES YES YES YES BSBXTW401 Chapter 1: Plan team outcomes, 1.1 Identify common objectives of workplace team, responsibilities and required outcome(s) BSBXTW401 Chapter 1: Plan team outcomes, 1.1 Identify common objectives of workplace team, responsibilities and required outcome(s) BSBXTW401 Chapter 2: Coordinate team and individuals, 2.3 Facilitate open and respectful communication and collaboration between team members, considering the needs of those from diverse backgrounds BSBXTW401 Chapter 3: Support team, 3.1 Provide coaching to staff to enhance workplace culture BSBXTW401 Chapter 3: Support team, 3.4 Use problem solving skills to deal with any team, task or individual challenges BSBXTW401 Chapter 2: Coordinate team and individuals, 2.1 Communicate common team objectives and responsibilities to team members BSBXTW401 Chapter 2: Coordinate team and individuals, 2.3 Facilitate open and respectful communication and collaboration between team members, considering the needs of those from diverse backgrounds BSBXTW401 Chapter 3: Support team, 3.1 Provide coaching to staff to enhance workplace culture BSBXTW401 Chapter 1: Plan team outcomes, 1.4 Plan for contingencies that could impact the team BSBXTW401 Chapter 3: Support team, 3.3 Facilitate team to identify, brainstorm, report and resolve task related issues and inefficiencies BSBXTW401 Chapter 1: Plan team outcomes, 1.2 Use performance plans to establish expected outcomes, goals, and behaviours for individual team members in accordance with team objective and relevant policies; BSBXTW401 Chapter 3: Support team, 3.3 Facilitate team to identify, brainstorm, report and resolve task related issues and inefficiencies
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