Assessment 3_AHI00004TE

Australian Harbour International College RTO ID: 41338 CRICOS Provider Code: 03449J ABN: 74 603 036 102 T: 02 9268 0085 E: admissions@ahic.edu.au W: www.ahic.edu.au A: Level 4, 114-120 Castlereagh Street Sydney NSW 2000 Australia Assessment Details Qualification Code/Title BSB50820 Diploma of Project Management Assessment Type Assessment - 03 (Risk Treatment Evaluation Project) Time allowed 4 weeks Due Date 2022/12/06 Location AHIC Term / Year 3/2022 Unit of Competency National Code/Title BSBPMG536 Manage Project Risk Student Details Student Name Hemang Malla Student ID AHI00004TE Student Declaration: I declare that the work submitted is my own, and has not been copied or plagiarised from any person or source. Signature: _____Hemang Malla____ Date: __2022/12/06___ Assessor Details Assessor’s Name Nazrul Islam RESULTS (Please Circle) SATISFACTORY NOT SATISFACTORY Feedback to student: Student Declaration: I declare that I have been assessed in this unit, and I have been advised of my result. I am also aware of my appeal rights. Assessor Declaration: I declare that I have conducted a fair, valid, reliable and flexible assessment with this student, and I have provided appropriate feedback. Australian Harbour International College, 114-120 Castlereagh Street, Sydney NSW 2000, Australia |RTO NO: 41338 | CRICOS Provider Code: 03449J BSBPMG536 Manage Project Risk Version V3.0/ April 2022 Page 1 of 15

Australian Harbour International College RTO ID: 41338 CRICOS Provider Code: 03449J ABN: 74 603 036 102 T: 02 9268 0085 E: admissions@ahic.edu.au W: www.ahic.edu.au A: Level 4, 114-120 Castlereagh Street Sydney NSW 2000 Australia Signature Hemang Malla Signature Nazrul Islam Instructions to the Candidates  This assessment is to be completed according to the instructions given below in this document.  Should you not answer the tasks correctly, you will be given feedback on the results and gaps in knowledge. You will be entitled to one (1) resubmit in showing your competence with this unit.  If you are not sure about any aspect of this assessment, please ask for clarification from your assessor.  Please refer to the College re-submission and re-sit policy for more information.  If you have questions and other concerns that may affect your performance in the Assessment, please inform the assessor immediately.  Please read the Tasks carefully then complete all Tasks.  To be deemed competent for this unit you must achieve a satisfactory result with tasks of this Assessment along with a satisfactory result for another Assessment.  This is an Open book assessment which you will do in your own time but complete in the time designated by your assessor. Remember, that it must be your own work and if you use other sources then you must reference these appropriately.  Resources required completing the assessment tasks are Learner guide, PowerPoint presentation, Unit Assessment Pack (UAP), Access to other learning materials such as textbooks, Access to a computer, the Internet and word-processing system such as MS Word.  Submitted document must follow the given criteria. Font must be Times New Roman, Font size need to be 12 and line spacing has to be Single line.  Once you have completed the assessment, please upload the softcopy of the Assessment into AHIC Moodle.  Plagiarism is copying someone else’s work and submitting it as your own. Any Plagiarism will result in a mark of Zero. Australian Harbour International College, 114-120 Castlereagh Street, Sydney NSW 2000, Australia |RTO NO: 41338 | CRICOS Provider Code: 03449J BSBPMG536 Manage Project Risk Version V3.0/ April 2022 Page 2 of 15

Australian Harbour International College RTO ID: 41338 CRICOS Provider Code: 03449J ABN: 74 603 036 102 T: 02 9268 0085 E: admissions@ahic.edu.au W: www.ahic.edu.au A: Level 4, 114-120 Castlereagh Street Sydney NSW 2000 Australia student’s needs  Indigenous  Knowledge and understanding  Flexibility  Services  Inappropriate training and assessment  Culturally appropriate training Explore understanding of concepts and practical application through oral assessment Flexible delivery Using group rather than individual assessments Assessment through completion of practical tasks in the field after demonstration of skills and knowledge.  Age  Educational background  Limited study skills  Make sure font size is not too small Trainer/Assessor should refer to the student’s experience Ensure that the time available to complete the assessment takes account of the student’s needs Provision of information or course materials in accessible format. Changes in teaching practices, e.g. wearing an FM microphone to enable a student to hear lectures Supply of specialised equipment or services, e.g. a note-taker for a student who cannot write Changes in lecture schedules and arrangements, e.g. relocating classes to an accessible venue Changes to course design, e.g. substituting an assessment task Modifications to physical environment, e.g. installing lever taps, building ramps, installing a lift  Educational background  Reading  Writing  Numeracy  Limited study skills and/or learning strategies  Discuss with the Student previous learning experience Ensure learning and assessment methods meet the student’s individual need  Disability  Speaking  Reading  Writing  Numeracy  Limited study skills and/or learning strategies  Identify the issues  Create a climate of support  Ensure access to support that the student has agreed to  Appropriately structure the assessment Provide information or course materials in accessible format, e.g. a textbook in braille Changes in teaching practices, e.g. wearing an FM microphone to enable a student to hear lectures Supply of specialised equipment or services, e.g. a note- taker for a student who cannot write Changes in lecture schedules and arrangements, e.g. relocating classes to an accessible venue Australian Harbour International College, 114-120 Castlereagh Street, Sydney NSW 2000, Australia |RTO NO: 41338 | CRICOS Provider Code: 03449J BSBPMG536 Manage Project Risk Version V3.0/ April 2022 Page 4 of 15

Australian Harbour International College RTO ID: 41338 CRICOS Provider Code: 03449J ABN: 74 603 036 102 T: 02 9268 0085 E: admissions@ahic.edu.au W: www.ahic.edu.au A: Level 4, 114-120 Castlereagh Street Sydney NSW 2000 Australia Changes to course design, e.g. substituting an assessment task  Modifications to physical environment, e.g. installing lever taps, building ramps, installing a lift Explanation of reasonable adjustments strategy used (If required) What if you disagree on the assessment outcome? You can appeal against a decision made in regards to your assessment. An appeal should only be made if you have been assessed as ‘Not Yet Competent’ against a specific unit and you feel you have sufficient grounds to believe that you are entitled to be assessed as competent. You must be able to adequately demonstrate that you have the skills and experience to be able to meet the requirements of units you are appealing the assessment of. Your trainer will outline the appeals process, which is available to the student. You can request a form to make an appeal and submit it to your trainer, the course coordinator, or the administration officer. The AHIC will examine the appeal and you will be advised of the outcome within 14 days. Any additional information you wish to provide may be attached to the appeal form. Academic Integrity: Academic Integrity is about the honest presentation of your academic work. It means acknowledging the work of others while developing your own insights, knowledge and ideas. As a student, you are required to: • Undertake studies and research responsibly and with honesty and integrity • Ensure that academic work is in no way falsified • Seek permission to use the work of others, where required • Acknowledge the work of others appropriately • Take reasonable steps to ensure other students cannot copy or misuse your work. Plagiarism: Plagiarism means to take and use another person's ideas and or manner of expressing them and to pass them off as your own by failing to give appropriate acknowledgement. This includes material sourced from the Internet, RTO staff, other students, and from published and unpublished work. Australian Harbour International College, 114-120 Castlereagh Street, Sydney NSW 2000, Australia |RTO NO: 41338 | CRICOS Provider Code: 03449J BSBPMG536 Manage Project Risk Version V3.0/ April 2022 Page 5 of 15

Australian Harbour International College RTO ID: 41338 CRICOS Provider Code: 03449J ABN: 74 603 036 102 T: 02 9268 0085 E: admissions@ahic.edu.au W: www.ahic.edu.au A: Level 4, 114-120 Castlereagh Street Sydney NSW 2000 Australia Referencing Include a reference list at the end of your work on a separate page or as footnotes. You should reference the sources you have used in your assessments in the Harvard Style. To access a web-based tool, see Harvard Style online generator http://www.harvardgenerator.com Assessment Task 3: Risk monitoring and assessment project Task summary Australian Harbour International College, 114-120 Castlereagh Street, Sydney NSW 2000, Australia |RTO NO: 41338 | CRICOS Provider Code: 03449J BSBPMG536 Manage Project Risk Version V3.0/ April 2022 Page 7 of 15

Australian Harbour International College RTO ID: 41338 CRICOS Provider Code: 03449J ABN: 74 603 036 102 T: 02 9268 0085 E: admissions@ahic.edu.au W: www.ahic.edu.au A: Level 4, 114-120 Castlereagh Street Sydney NSW 2000 Australia This assessment task requires you to evaluate a risk control measure that you identified for a risk in Assessment Task 2 and implement changes in response to this. This assessment is to be completed in the simulated work environment in the RTO. Required  Access to textbooks/other learning materials  Computer with Microsoft Office and internet access Timing Your assessor will advise you of the due date of these submissions. Submit  Email with evaluation report attached.  Email announcing risk control measures implemented. Assessment criteria For your performance to be deemed satisfactory in this assessment task, you must satisfactorily address all of the assessment criteria. If part of this task is not satisfactorily completed, you will be asked to complete further assessment to demonstrate competence. Re-submission opportunities You will be provided feedback on your performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task. If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date. You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal. Australian Harbour International College, 114-120 Castlereagh Street, Sydney NSW 2000, Australia |RTO NO: 41338 | CRICOS Provider Code: 03449J BSBPMG536 Manage Project Risk Version V3.0/ April 2022 Page 8 of 15

Australian Harbour International College RTO ID: 41338 CRICOS Provider Code: 03449J ABN: 74 603 036 102 T: 02 9268 0085 E: admissions@ahic.edu.au W: www.ahic.edu.au A: Level 4, 114-120 Castlereagh Street Sydney NSW 2000 Australia Assessment Task 3 Instructions Carefully read the following: Assume that one of the risks that you identified in your risk management plan was the inability to attract sufficiently qualified and knowledgeable staff to manage the new retail stores, and that the risk treatment identified is to invest in the training and development of existing staff to fulfil this role, at least in the short term. It was identified that two of the existing customer service representatives are interested in taking on this new role. Neither of the two customer service representatives have managerial skills nor knowledge, but they both have excellent company and product knowledge, as well as customer service skills. The company funded both of the staff members to attend. These staff members are currently managing the two new stores. A staff survey was sent to the two members of staff who completed the training, and their responses are collated in the Training Survey Results. It is now one year later, and the retail stores have now been established in Sydney and Melbourne for five months. Each store employs a Manager, 2 full-time retail assistants and several part-time and casual staff. Financially, both stores are performing well, and are already covering their own overheads. A week ago, both managers were asked to give feedback on how they are coping with their new responsibilities, and how the training that they received helped prepare them for the tasks that they perform today. Their responses are collated in the Manager Feedback. Complete the following activities: 1. Monitor project risk As set out in the Risk monitoring and review processes section of the Risk Management Plan, regular risk review processes have to be followed to maintain the currency of the Plan. Monitoring the risk environment regularly helps to identify changed circumstances that may impact on the project risks. Australian Harbour International College, 114-120 Castlereagh Street, Sydney NSW 2000, Australia |RTO NO: 41338 | CRICOS Provider Code: 03449J BSBPMG536 Manage Project Risk Version V3.0/ April 2022 Page 10 of 15

Australian Harbour International College RTO ID: 41338 CRICOS Provider Code: 03449J ABN: 74 603 036 102 T: 02 9268 0085 E: admissions@ahic.edu.au W: www.ahic.edu.au A: Level 4, 114-120 Castlereagh Street Sydney NSW 2000 Australia Review the Training Survey Results and the Manager Feedback, as well as the case study information above, and from Assessment Task 2. Identify changed circumstances impacting project risks Determine risk responses to changed environment The changed circumstances impacting project risks are as follows:  We have arranged adequate training for the store manager  After reviewing the managers’ feedback, I came to know they are not having healthy work/life balance as the workload was too heavy for them to organize the new stores and supervise the new employees Risk responses to changed environment:  We can take off the duties of reconciliation and banking duties  We can give them day off for weekends  We can give them some extra perks  We can pay them for overtime hours The following risk response strategies should be informed and identified for all managers. As a result, Nature care Beauty can prevent further issues. For Threats For opportunities Avoid: Risk can be avoided by removing the cause of the risk or executing the project in a different way while still aiming to achieve project objectives. Not all risks can be avoided or eliminated, and for others, this approach may be too expensive or time ‐ consuming. However, this should be the first strategy considered. Exploit: The aim is to ensure that the opportunity is realized. This strategy seeks to eliminate the uncertainty associated with a particular upside risk by making the opportunity definitely happen. Exploit is an aggressive response strategy, best reserved for those “golden opportunities” having high probability and impacts. Transfer: Transferring risk involves finding another party who is willing to take responsibility for its management, and who will bear the liability of the risk should it occur. The aim is to ensure that the risk is owned and managed by the party best able to deal with it effectively. Risk transfer usually involves payment of a premium, and the cost ‐ effectiveness of this must be considered when deciding whether to adopt a transfer strategy. Share. Allocate risk ownership of an opportunity to another party who is best able to maximize its probability of occurrence and increase the potential benefits if it does occur. Transferring threats and sharing opportunities are similar in that a third party is used. Those to whom threats are transferred take on the liability and those to whom opportunities are allocated should be allowed to share in the potential benefits Mitigate : Risk mitigation reduces the probability and/or impact of an adverse risk event to an acceptable threshold. Taking early action to Enhance : This response aims to modify the “size” of the positive risk. The opportunity is enhanced by increasing its probability and/or Australian Harbour International College, 114-120 Castlereagh Street, Sydney NSW 2000, Australia |RTO NO: 41338 | CRICOS Provider Code: 03449J BSBPMG536 Manage Project Risk Version V3.0/ April 2022 Page 11 of 15

Australian Harbour International College RTO ID: 41338 CRICOS Provider Code: 03449J ABN: 74 603 036 102 T: 02 9268 0085 E: admissions@ahic.edu.au W: www.ahic.edu.au A: Level 4, 114-120 Castlereagh Street Sydney NSW 2000 Australia Risk Management Evaluation Report Effectiveness of the risk management treatment Review the project outcomes to determine this After 1 year of the beginning of the project, the risk management treatment was considered effective in overall. The legal, financial and communication areas operate as expected during the implementation. Although we faced a project management time issue, as before registered in the risk management plan, due to some delays for internal and external reasons the stores were implemented a month later than the initial plan. Another risk that caused an impact was in Human Resources area, where the risk treatment was not effective, which was necessary to implement a different strategy. Effectiveness of the risk management processes and procedures Review the project outcomes to determine this T hought this project we could conclude the process and procedures considered in the beginning of the project were fundamental to evaluate the risk and treat them properly. The use of risk register and risk management plan gave us a detailed and reliable forecast for the potential risk in all areas during all the cycles of the project. Also, a new review of the risk management was done monthly by the project manager and the intention is to keep the updates and reviews every year from now on . Changed circumstances that may impact project risks What has changed for the store managers? Related to human resources and staff quality of work, work in a new environment may cause stress between the new staff and a bunch of misunderstanding and miscommunication. A solution for this case is create staff handbook and detail and make clear all rules and proper behaviour. All staff must attend to training to avoid further problems. Determine risk responses to changed environment What could be done to reduce the risk of the store managers leaving their jobs? Training needs to be provided for all staff in all levels. Nature Care needs to implement a policy of recognition as a way to encourage staff who wants to increase their careers. Praising should also be implemented to create a good environment and incentive staff specially entry levels. Also, flexible hours and competitive market salaries to be implemented and provide quality for all staff. Recommended improvements for application to future projects What changes would you make to your Risk Management Plan to ensure that the risk treatment is more effective the next time a new store is opened. Australian Harbour International College, 114-120 Castlereagh Street, Sydney NSW 2000, Australia |RTO NO: 41338 | CRICOS Provider Code: 03449J BSBPMG536 Manage Project Risk Version V3.0/ April 2022 Page 13 of 15

Australian Harbour International College RTO ID: 41338 CRICOS Provider Code: 03449J ABN: 74 603 036 102 T: 02 9268 0085 E: admissions@ahic.edu.au W: www.ahic.edu.au A: Level 4, 114-120 Castlereagh Street Sydney NSW 2000 Australia I would like to recommend that for the future projects we can conduct meetings between all the areas in the company, and after that identify and rank the risks identified considering the opinion of the managers of all areas. In the current project, we considered Human Resources as a moderate factor in the risk ranking, and perhaps the subject of contracting quality staff should have been paid more attention. The Leadership team should also review the priorities with more frequency, establishing clear rules for the staff and the organization. And also, feedback should be integrated with the company policy and procedures to ensure all staff are motivated and working in right and safe conditions. 3. Send an email to the CEO (your assessor). The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style. It should introduce and summarise the contents of the attachment and seek their feedback and approval to move forward with the project. Attach your evaluation report to the email. Dear CEO, Hope you are doing well. I am writing you today to discuss a very sensitive matter. After reviewing all the staff and managers feedback, I came to know that our managers are not quite happy with their roles and responsibilities. So, I feel that we need to consider some points which are very crucial. So, I have prepared an evaluation report which I have attached in this email. Could you please have a look and give any necessary feedback? If you are agreed on this, I would like to have your approval to move forward with the project. Looking forward to hear from you soon. Kind regards Hemang Malla Project Manager Nature care Australia Attachments  Risk Management Evaluation Report 4. Send an email to the store managers (your assessor). Australian Harbour International College, 114-120 Castlereagh Street, Sydney NSW 2000, Australia |RTO NO: 41338 | CRICOS Provider Code: 03449J BSBPMG536 Manage Project Risk Version V3.0/ April 2022 Page 14 of 15