CHAPTER 7 REVIEWER 6151

CHAPTER 7 REVIEWER 1. According to David McClelland, people with a need for power (nPow)desire either personal power or institutional power. TRUE 2. The products of a project are produced during project execution. TRUE 3. The forcing mode of conflict resolution is most appropriately used when the task is of high importance and the relationship is of high importance. FALSE 4. David McClelland proposed that an individual's specific needs are acquired or learned over time and shaped by life experiences. TRUE 5. The smoothing mode of conflict resolution is best used when the relationship is of high importance and the task is of low importance. TRUE 6. Effective project human resource management is crucial to project execution. FALSE 7. According to Stephen Covey,when you practice sharpening the saw,you take time to renew yourself physically,spiritually,mentally,and socially. TRUE 8. In the context of Maslow's hierarchy of needs,a person can consider self-actualization before addressing basic needs concerning security and safety. FALSE 9. According to Frederick Herzberg,hygiene factors such as larger salaries,more supervision,or a more attractive work environment greatly improve worker productivity. FALSE 10. Thamhain and Wilemon found that projects were more likely to fail when project managers relied too heavily on using work challenge and expertise to influence people false 11. Quality audits must always be scheduled. FALSE 12. The main goal of team development is to release competitive energies in order to improve project performance. FALSE 13. No two projects are ever executed in the exact same way. TRUE 14. The confrontation mode of conflict resolution is best used when both the task and the relationship are of low importance. FALSE 15. The main quality management task required during execution is quality assurance. FALSE 16. The June 21,1999 issue of Fortune summarized research showing that the main reason chief executive officers (CEOs)failed was poor execution. False 17. The knowledge areas of scope,time,cost,and risk management have tasks directly related to project execution. FALSE 18. The least desirable approach for handling conflict is the withdrawal mode. TRUE 19. According to Jung's theory of psychological types found in the MBTI,perceiving types tend to establish deadlines and take them seriously,expecting others to do the same. FALSE 20. There's a saying that the project manager who is the smartest person on the team has done a poor job of recruiting. TRUE 21. When using the ____ mode to resolve conflicts,the project manager de-emphasizes or avoids areas of differences and emphasizes areas of agreement. A) adversarial B) dialectic C) antagonistic D) smoothing 22. During the seller selection process,prospective sellers normally prepare their proposals and bids at a significant cost to the buyer. FALSE 23. According to the Social Skills Profile,a driver prefers to ask others what to do and focuses on pleasing people versus completing tasks. FALSE 24. Which of the following is a common problem encountered during project execution? A) Communications are good. B) The project sponsor and/or other senior managers are very supportive of the project. C) The project objectives/scope are clear. D) People working on the project are incompetent or unmotivated. 25. Which of the following practices is a component of project integration management?

A) Break the rules when needed. B) Create the organizational chart. C) Create the project charter. D) Form the project team. 26. Many projects include work performed by outside sources.TRUE 27. As part of project ____ management,the project manager must perform the task of directing and managing stakeholders to complete the project. A) quality B) human resource C) integration D) communications 28. Good communications management is crucial to project execution.TRUE 29. Frederick Brooks very clearly illustrates the concept that people are interchangeable parts. FALSE 30. Blake and Mouton (1964) delineated ____ basic modes for handling conflicts. A) four B) five C) six D) seven 31. When using the ____ mode,project managers directly face a conflict using a problem-solving approach that allows affected parties to work through their disagreements. A) conciliatory B) congratulatory C) confrontation D) cooperative 32. A contract is a mutually binding agreement that obligates the seller to provide the specified products or services,and obligates the buyer to pay for them. TRUE 33. A common way to summarize work performance information is by using a(n)____ report. A) performance B) milestone C) projection D) evaluation 34. A quality ____ is a structured review of specific quality management activities that helps identify lessons learned,which could improve performance on current or future projects. A) survey B) overview C) audit D) assessment 35. In the context of the Social Skills Profile,the main determinants of social style are the level of assertiveness and how you respond to tasks. FALSE 36. It is customary to conduct contract negotiations during the source selection process. True 37. A process for handling changes should be defined during project ____ as part of the project management plan. A) deployment B) initiation C) execution D) planning 38. The ____ mode can be viewed as the win-lose approach to conflict resolution. A) forcing B) compromising C) negotiating D) bargaining 39. Nonverbal communications,such as a person's tone of voice and body language,are often more important than the words being used. TRUE

48. In the context of the Social Skills Profile,"____" are reactive and people oriented. A) drivers B) expressives C) analyticals D) amiables 49. ____ motivation causes people to do something for a reward or to avoid a penalty. A) Derived B) Intrinsic C) Extrinsic D) Primary 50. According to Douglas McGregor,people who believe in Theory ____ assume that workers dislike and avoid work if possible,so managers must use coercion,threats,and various control schemes to get workers to make adequate efforts to meet objectives. A) W B) X C) Y D) Z 51. In the Tuckman model of team development,____ is achieved when team members have developed a common working method,and cooperation and collaboration replace the conflict and mistrust of the previous phase. A) forming B) storming C) norming D) performing 52. A(n)____ cause is the real or underlying reason a problem occurs. A) secondary B) indirect C) envisioned D) root 53. According to Frederick Herzberg,a(n)____ factor is a basic necessity,such as air-conditioning during hot weather. A) motivational B) hygiene C) environmental D) incidental 54. In the context of the MBTI,the ____ dimension relates to the manner in which you gather information. A) Sensation/Intuition (S/N) B) Extrovert/Introvert (E/I) C) Thinking/Feeling (T/F) D) Judgment/Perception (J/P) 55. There are ____ MBTI categories based on combinations of the four dimensions of psychological type. A) 12 B) 16 C) 20 D) 24

56. Key concepts related to dealing with people in a work setting include ____,influence,and effectiveness. A) motivation B) intimidation C) association D) verification 57. Key outputs in project human resource management include ____ updates and team performance assessment. A) project B) staffing C) program D) portfolio 58. Abraham Maslow,a highly respected psychologist who rejected the dehumanizing negativism of psychology in the 1950s,is best known for developing a(n)____. A ) hierarchy of needs B) theory of behaviorism C) theory of the collective unconscious D) theory of primitive urges 59. The Tuckman model describes ____ stages of team development. A) five B) six C) seven D) eight 60. Research poses the theory that in a face-to-face interaction,____ percent of communication is through body language. A) 12 B) 35 C) 58 D) 85 61. How many communication channels do four people require? A) two B) four C) six D) ten 62.