BSBLDR523-Student-Handout-V3

pdf

School

Macquarie University *

*We aren’t endorsed by this school

Course

MISC

Subject

Management

Date

Nov 24, 2024

Type

pdf

Pages

Uploaded by ElderHare3072

30/03/2022 1 B S B L D R 5 2 3 L e a d a n d ma n a g e e f f e ctiv e w o rk p la c e re la t io n s h ips Topic 1: Characteristics of effective workplace relationships 2 BSBLDR523 Lead and manage effective workplace relationships ACTIVITY: REFLECT Reflect on your own study and work experience. • Can you think of a specific situation where your relationship with a peer, employee, colleague or superior has been particularly positive (or negative)? • How did the quality of your relationship affect your work or studies? 3 BSBLDR523 Lead and manage effective workplace relationships Topic 1: Characteristics of effective workplace relationships 1 2 3

30/03/2022 2 Topic 1: Insert topic title Topic 1: Characteristics of effective workplace relationships Workplace leaders and managers are responsible to establish effective processes to facilitate positive, collaborative and synergic relationships within their team, work unit or organisation. 4 BSBLDR523 Lead and manage effective workplace relationships ACTIVITY: BRAINSTORM In a group, brainstorm what an effective workplace relationship looks like. Your trainer will facilitate a group discussion to summarise your ideas. Take notes and keep them for future reference. 5 BSBLDR523 Lead and manage effective workplace relationships Topic 1: Characteristics of effective workplace relationships Topic 1: Insert topic title Topic 1: Characteristics of effective workplace relationships COMMUNICATION Communication is key to personal and workplace success – no relationship can prosper without it. It ensures a human connection and strengthens teams. 6 BSBLDR523 Lead and manage effective workplace relationships 4 5 6

30/03/2022 3 ACTIVITY: WATCH Watch the following video that introduces communication. Video: https://www.youtube.com/watch?v=I6IAhXM-vps (01:37) 7 BSBLDR523 Lead and manage effective workplace relationships Topic 1: Characteristics of effective workplace relationships Topic 1: Insert topic title Topic 1: Characteristics of effective workplace relationships THE COMMUNICATION PROCESS 1. A sender encodes and then sends a message using a specific channel of communication. 2. The receiver then receives the message and must be able to decode it. 3. Sometimes a receiver will give the sender feedback, which is a message sent by the receiver back to the sender. 8 BSBLDR523 Lead and manage effective workplace relationships ACTIVITY: RESEARCH AND DISCUSS Research ways that communication may take place verbally in the workplace. Include: • a list of verbal communication methods (e.g. face-to-face discussion, email etc.) • examples in the workplace where each method is appropriate (e.g. performance review discussion) Once you’ve completed your list, partner up with another student to compare what you’ve written. 9 BSBLDR523 Lead and manage effective workplace relationships Topic 1: Characteristics of effective workplace relationships 7 8 9

Your preview ends here

Eager to read complete document? Join bartleby learn and gain access to the full version

Access to all documents
Unlimited textbook solutions
24/7 expert homework help

30/03/2022 4 Topic 1: Insert topic title Topic 1: Characteristics of effective workplace relationships THE COMMUNICATION PROCESS While verbal communication is the most obvious type of communication, a large part of the way we communicate occurs through non-verbal cues in conversations. 10 BSBLDR523 Lead and manage effective workplace relationships Topic 1: Insert topic title Topic 1: Characteristics of effective workplace relationships EFFECTIVE COMMUNICATION SKILLS Whether you’re communicating verbally, non-verbally or using both, make sure you do it effectively. 11 BSBLDR523 Lead and manage effective workplace relationships ACTIVITY: READ Explore the Business Queensland website by accessing and reading the information on the following link: Website: https://www.business.qld.gov.au/running-business/marketing-sales/managing- relationships/communicating-effectively 12 BSBLDR523 Lead and manage effective workplace relationships Topic 1: Characteristics of effective workplace relationships 10 11 12

30/03/2022 5 ACTIVITY: WATCH Watch the following video showing examples of ineffective communication: Video: https://www.youtube.com/watch?v=3FfaPhCKZew (02:31) As you watch the video, reflect on what has gone wrong. 13 BSBLDR523 Lead and manage effective workplace relationships Topic 1: Characteristics of effective workplace relationships ACTIVITY: FURTHER INFORMATION If you’re interested, watch the video below for more practical ways to communicate effectively. Video: https://www.youtube.com/watch?v=Gaj3Xl9vasc (35:14) 14 BSBLDR523 Lead and manage effective workplace relationships Topic 1: Characteristics of effective workplace relationships Topic 1: Insert topic title Topic 1: Characteristics of effective workplace relationships DIVERSITY • At work (or in your studies), you will constantly be reminded of the fact that no two people are alike. • Always consider the diverse needs and situations of the people you’re working with. 15 BSBLDR523 Lead and manage effective workplace relationships 13 14 15

30/03/2022 6 ACTIVITY: REFLECT How would you describe yourself? What type of personality do you have? 16 BSBLDR523 Lead and manage effective workplace relationships Topic 1: Characteristics of effective workplace relationships Topic 1: Insert topic title Topic 1: Characteristics of effective workplace relationships DIVERSITY Valuing difference allows each person to contribute their unique experiences to the workplace and can impact positively on not only internal activities and relationships, but the experiences of customers and other stakeholders as well. 17 BSBLDR523 Lead and manage effective workplace relationships ACTIVITY: WATCH Watch this brief video about diversity in the workplace. Video: https://www.youtube.com/watch?v=VwKOHv6dJD4 (04:49) 18 BSBLDR523 Lead and manage effective workplace relationships Topic 1: Characteristics of effective workplace relationships 16 17 18

Your preview ends here

Eager to read complete document? Join bartleby learn and gain access to the full version

Access to all documents
Unlimited textbook solutions
24/7 expert homework help

30/03/2022 7 Topic 1: Insert topic title Topic 1: Characteristics of effective workplace relationships INTERPERSONAL STYLES An awareness of your own interpersonal style and the interpersonal style of people you work with (or study with) is important in determining how you can best work together. 19 BSBLDR523 Lead and manage effective workplace relationships ACTIVITY: RESEARCH AND DISCUSS Work together in small groups. Choose one of the articles (each article uses a different way to describe interpersonal styles) and undertake the tasks provided. 20 BSBLDR523 Lead and manage effective workplace relationships Topic 1: Characteristics of effective workplace relationships ACTIVITY: READ Read the article explaining different communication styles: Article: https://www.leadershipiq.com/blogs/leadershipiq/39841409-quiz-whats-your- communication-style Take notes and keep them for future reference. 21 BSBLDR523 Lead and manage effective workplace relationships Topic 1: Characteristics of effective workplace relationships 19 20 21

30/03/2022 8 ACTIVITY: DISCUSS As a group, discuss: • the article you’ve just read. • examples of how you can adjust your communication style to suit different audiences. • how a specific communication style can build trust and support positive working relationships. 22 BSBLDR523 Lead and manage effective workplace relationships Topic 1: Characteristics of effective workplace relationships ACTIVITY: PRACTICAL What is your leadership style? Access the quiz via the link below to find out: Website: https://www.mindtools.com/pages/article/leadership-style-quiz.htm Take notes and keep them for future reference. 23 BSBLDR523 Lead and manage effective workplace relationships Topic 1: Characteristics of effective workplace relationships Topic 1: Insert topic title Topic 1: Characteristics of effective workplace relationships CULTURAL CONSIDERATIONS • In your day-to-day work and studies, there will be people you interact with who come from diverse cultural and linguistic backgrounds. • All employees need to show a genuine sense of fairness and goodwill to everyone, no matter what their race, religion, social status, or other characteristics are. 24 BSBLDR523 Lead and manage effective workplace relationships 22 23 24

30/03/2022 9 ACTIVITY: WATCH Watch the following video about cultural display of emotions. Video: https://www.youtube.com/watch?v=RwDDb_h2i0A (02:16) 25 BSBLDR523 Lead and manage effective workplace relationships Topic 1: Characteristics of effective workplace relationships ACTIVITY: BRAINSTORM As a group, brainstorm a few more examples of cultural sensitivities in the workplace. Take notes and keep them for future reference. 26 BSBLDR523 Lead and manage effective workplace relationships Topic 1: Characteristics of effective workplace relationships Topic 1: Insert topic title Topic 1: Characteristics of effective workplace relationships SOCIAL CONSIDERATIONS Sometimes the differences that must be taken into account extend to the values, beliefs and world views adopted by individuals in the workplace. 27 BSBLDR523 Lead and manage effective workplace relationships 25 26 27

Your preview ends here

Eager to read complete document? Join bartleby learn and gain access to the full version

Access to all documents
Unlimited textbook solutions
24/7 expert homework help

30/03/2022 10 ACTIVITY: PRACTICAL Spend time learning about your work colleagues or study group’s cultural backgrounds, world views, values and beliefs. 28 BSBLDR523 Lead and manage effective workplace relationships Topic 1: Characteristics of effective workplace relationships ACTIVITY: WATCH Watch the following videos which highlight small prejudices in the workplace. Video: https://www.youtube.com/watch?v=PqLFIOx-33Q (01:34) Video: https://www.youtube.com/watch?v=cj9sdNXjcW4 (02:11) 29 BSBLDR523 Lead and manage effective workplace relationships Topic 1: Characteristics of effective workplace relationships ACTIVITY: DISCUSS As a group, discuss examples of any other prejudices or cultural/social insensitivities that may present in the workplace. Take notes and keep them for future reference. 30 BSBLDR523 Lead and manage effective workplace relationships Topic 1: Characteristics of effective workplace relationships 28 29 30

30/03/2022 11 Topic 1: Insert topic title Topic 1: Characteristics of effective workplace relationships MINDFULNESS AND MUTUAL RESPECT Good leaders and managers consider how different perspectives, situations and contexts affect meaning and messaging in the workplace. 31 BSBLDR523 Lead and manage effective workplace relationships ACTIVITY: REFLECT “People imitate their leader. Lead by example.” (Barbara Corcoran). How does this quote relate to communication, diversity, mindfulness, mutual respect and trust (all characteristics of positive relationships in the workplace)? 32 BSBLDR523 Lead and manage effective workplace relationships Topic 1: Characteristics of effective workplace relationships ACTIVITY: PRACTICAL Consider the scenario then undertake the tasks provided. 33 BSBLDR523 Lead and manage effective workplace relationships Topic 1: Characteristics of effective workplace relationships 31 32 33

30/03/2022 12 Topic 2: Managing workplace relationships 34 BSBLDR523 Lead and manage effective workplace relationships Topic 1: Insert topic title Topic 2: Managing workplace relationships This topic focuses on managing working place relationships. It explores how effective workplace relationships can be established and managed to ensure the ongoing success of individuals, teams and whole organisations. 35 BSBLDR523 Lead and manage effective workplace relationships Topic 1: Insert topic title NETWORKING • A network is essentially a group of people who cooperate with each other. • Networking is about interacting with professional contacts to exchange information. 36 BSBLDR523 Lead and manage effective workplace relationships Topic 2: Managing workplace relationships 34 35 36

Your preview ends here

Eager to read complete document? Join bartleby learn and gain access to the full version

Access to all documents
Unlimited textbook solutions
24/7 expert homework help

30/03/2022 13 ACTIVITY: WATCH The following clip provides some tips to why business networking is beneficial. Video: https://www.youtube.com/watch?v=CFjp7Q5WAro (03:03) 37 BSBLDR523 Lead and manage effective workplace relationships Topic 2: Managing workplace relationships ACTIVITY: DISCUSS As a group, discuss the concept of e-networking – using social networking in a business sense. Take notes and keep them for future reference. 38 BSBLDR523 Lead and manage effective workplace relationships Topic 2: Managing workplace relationships ACTIVITY: PRACTICAL 1. Set up your own social media network. 2. Set up your own LinkedIn or professional networking site of your choice. 3. Write a brief report of your experience. 39 BSBLDR523 Lead and manage effective workplace relationships Topic 2: Managing workplace relationships 37 38 39

30/03/2022 14 Topic 1: Insert topic title CONSULTATION • Consultation involves leaders in the company actively seeking and taking account of the views of all staff before making a decision. • When a decision is made then the rationale for the decision is explained to the team. 40 BSBLDR523 Lead and manage effective workplace relationships Topic 2: Managing workplace relationships ACTIVITY: BRAINSTORM As a group, brainstorm situations where consultation may be necessary in a workplace situation. Explain how the collaboration can be used to engage and motivate others. 41 BSBLDR523 Lead and manage effective workplace relationships Topic 2: Managing workplace relationships ACTIVITY: REFLECT Have you ever been asked for your opinion on certain workplace/study issues (e.g. workload)? How have you sought the views, opinion or experience of others in the workplace or place of study? How did you use the views/opinion or experience of others to inform your decision? 42 BSBLDR523 Lead and manage effective workplace relationships Topic 2: Managing workplace relationships 40 41 42

30/03/2022 15 ACTIVITY: RESEARCH AND DISCUSS Research different methods that can be used to develop consultation processes in an organisation. Write a brief summary report with a list of methods, and examples to illustrate how/when the method is suitable. 43 BSBLDR523 Lead and manage effective workplace relationships Topic 2: Managing workplace relationships Topic 1: Insert topic title CONFLICT RESOLUTION • It is not possible to have a workplace where the whole team meshes all the time without any conflict. • Differing roles, approaches, expectations, and personalities can all cause conflict at various times. 44 BSBLDR523 Lead and manage effective workplace relationships Topic 2: Managing workplace relationships ACTIVITY: DISCUSS Before we continue, make sure everyone has the same understanding of what conflict is. As a group, define “conflict” as it occurs in the workplace. Take notes and keep them for future reference. 45 BSBLDR523 Lead and manage effective workplace relationships Topic 2: Managing workplace relationships 43 44 45

Your preview ends here

Eager to read complete document? Join bartleby learn and gain access to the full version

Access to all documents
Unlimited textbook solutions
24/7 expert homework help

30/03/2022 16 ACTIVITY: REFLECT Have you ever experienced conflict in your workplace or place of study? How has trust influenced the outcome of the conflict? 46 BSBLDR523 Lead and manage effective workplace relationships Topic 2: Managing workplace relationships ACTIVITY: BRAINSTORM As a group, brainstorm practical examples of workplace conflict. Take notes and keep them for future reference. 47 BSBLDR523 Lead and manage effective workplace relationships Topic 2: Managing workplace relationships Topic 1: Insert topic title CONFLICT RESOLUTION Conflict is not necessarily a bad thing and does not mean that the workplace relationships are negative. 48 BSBLDR523 Lead and manage effective workplace relationships Topic 2: Managing workplace relationships 46 47 48

30/03/2022 17 ACTIVITY: RESEARCH AND DISCUSS Work in a small group to: 1. Research conflict resolution strategies. 2. Choose one strategy and summarise it. 3. Share your research with the bigger group (e.g. you may present the work, or provide other students with a link to your research summary). 4. Your trainer will facilitate a group discussion to consolidate your findings. 49 BSBLDR523 Lead and manage effective workplace relationships Topic 2: Managing workplace relationships ACTIVITY: WATCH Watch the video below which summarises conflict resolution. Video: https://www.youtube.com/watch?v=KY5TWVz5ZDU (03:33) Take notes and keep them for future reference. 50 BSBLDR523 Lead and manage effective workplace relationships Topic 2: Managing workplace relationships ACTIVITY: REFLECT How do you usually react to conflict? Can you improve your conflict resolution skills? 51 BSBLDR523 Lead and manage effective workplace relationships Topic 2: Managing workplace relationships 49 50 51

30/03/2022 18 ACTIVITY: PRACTICAL Work in pairs to practice conflict resolution using an appropriate conflict resolution strategy. Choose one example of workplace conflict (brainstormed previously in this section) and role play the situation. Conduct your conflict in front of another pair of students and ask for their feedback. 52 BSBLDR523 Lead and manage effective workplace relationships Topic 2: Managing workplace relationships Topic 1: Insert topic title MANAGING WORK As a manager and part of ensuring effective workplace relationships, your role will include providing information to your team to ensure they are able to achieve their work responsibilities. 53 BSBLDR523 Lead and manage effective workplace relationships Topic 2: Managing workplace relationships ACTIVITY: PRACTICAL 1. How are your responsibilities for tasks assigned (or delegated) to you and confirmed? 2. In what ways do you collaborate to perform tasks? 3. How do you support others to perform their tasks? 4. What potential relationship issues may arise as tasks are performed? 5. How might the relationship issues be resolved? 6. What communication is required to resolve issues (before, during and after)? 54 BSBLDR523 Lead and manage effective workplace relationships Topic 2: Managing workplace relationships 52 53 54

Your preview ends here

Eager to read complete document? Join bartleby learn and gain access to the full version

Access to all documents
Unlimited textbook solutions
24/7 expert homework help

30/03/2022 19 Topic 3: Supporting workplace relationships 55 BSBLDR523 Lead and manage effective workplace relationships Topic 1: Insert topic title Topic 3: Supporting workplace relationships • Leading and managing effective workplace relationships may be daunting. However, there is support and guidance to help you along. • This topic further explores the legislative and organisational support for managing workplace relationships. 56 BSBLDR523 Lead and manage effective workplace relationships LEGISLATIVE AND REGULATORY REQUIREMENTS ACTIVITY: RESEARCH AND DISCUSS Work in small groups to research the legislation and regulatory requirements that applies to your workplace and/or industry of interest and addresses workplace relationships. 57 BSBLDR523 Lead and manage effective workplace relationships Topic 3: Supporting workplace relationships 55 56 57

30/03/2022 20 Topic 1: Insert topic title CODES OF PRACTICE AND INDUSTRY STANDARDS • Leaders and managers need to ensure that the organisation’s ethical values are understood and followed. • Having clear direction on ethics to be followed is very important as it reduces organisational risk and enhances performance. 58 BSBLDR523 Lead and manage effective workplace relationships Topic 3: Supporting workplace relationships ACTIVITY: WATCH Contrast the two parts of the following video. Identify the professional qualities that are lacking in the first part. Then identify the positive professional values displayed in the second part. Funny Ethics Videos - Free Ethical Communication Video Clip | DuPont Sustainable Solutions. Video: https://www.youtube.com/watch?v=D3YFkecPShw (03:46) Consider how you develop trust and confidence of colleagues in the workplace. What professional conduct is required to maintain this confidence? 59 BSBLDR523 Lead and manage effective workplace relationships Topic 3: Supporting workplace relationships ACTIVITY: RESEARCH AND DISCUSS Use the table and your own research to further investigate the codes of practice and industry standards that address workplace relationships relevant to your workplace or field of interest. Your trainer will facilitate a group discussion to summarise your findings. Take notes and keep them for future reference. 60 BSBLDR523 Lead and manage effective workplace relationships Topic 3: Supporting workplace relationships 58 59 60

30/03/2022 21 Topic 1: Insert topic title ORGANISATIONAL POLICIES, PROCEDURES AND SYSTEMS Organisational policies and procedures often reflect legislative and regulatory requirements as well as the guidelines outlined in standards and codes of practice. 61 BSBLDR523 Lead and manage effective workplace relationships Topic 3: Supporting workplace relationships ACTIVITY: BRAINSTORM As a group, brainstorm a few more examples of policies and procedures that may address workplace relationships. Your trainer will facilitate a group discussion to consolidate and summarise your notes. 62 BSBLDR523 Lead and manage effective workplace relationships Topic 3: Supporting workplace relationships ACTIVITY: PRACTICAL Review the following sample diversity policies and note down key inclusions: Policy 1: https://education.nsw.gov.au/policy-library/policies/workforce-diversity-policy Policy 2: https://www.commbank.com.au/content/dam/commbank/assets/about/ opportunity-initiatives/cba-spotlight-diversity-and-inclusion-fy18.pdf 63 BSBLDR523 Lead and manage effective workplace relationships Topic 3: Supporting workplace relationships 61 62 63

Your preview ends here

Eager to read complete document? Join bartleby learn and gain access to the full version

Access to all documents
Unlimited textbook solutions
24/7 expert homework help

30/03/2022 22 ACTIVITY: RESEARCH AND DISCUSS Visit Fair Work Australia’s website and download a copy of the Best Practice Guide - Effective Dispute Resolution: https://www.fairwork.gov.au/how-we-will-help/templates-and-guides/best-practice- guides/effective-dispute-resolution Find a conflict resolution policy for a relevant organisation and compare with the guide. Do you think the organisation’s policy is appropriate and covers all issues? Make notes on aspects of the policy where you recommend amendments. Keep this policy to use for the role play activity. 64 BSBLDR523 Lead and manage effective workplace relationships Topic 3: Supporting workplace relationships ACTIVITY: REFLECT Which policies and procedures may include provision for support such as guidance, counselling, mentoring, coaching etc to help staff resolve their work difficulties? 65 BSBLDR523 Lead and manage effective workplace relationships Topic 3: Supporting workplace relationships ACTIVITY: DEVELOP Read the article about workplace relationship troubles experienced in the health industry and answer the questions keeping the article in mind. 66 BSBLDR523 Lead and manage effective workplace relationships Topic 3: Supporting workplace relationships 64 65 66

Your preview ends here

Eager to read complete document? Join bartleby learn and gain access to the full version

Access to all documents
Unlimited textbook solutions
24/7 expert homework help

BSBLDR523-Student-Handout-V3

Related Documents