SITXHRM008 Student Assessment Tasks-1
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Holmes Colleges Melbourne *
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2100
Subject
Management
Date
Jun 14, 2024
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Assessment cover sheet Student Must Fill this Section
Unit Code / Title SITXHRM008 Roster staff
Qualification
Code / Title:
Due Date: Student Name:
Student ID:
Term: Year: Privacy Release Clause:
“I give my permission for my assessment material to be used in the auditing, assessment validation & moderation
Process”.
Authenticity Declaration:
“I declare that:
The material I have submitted is my own work.
I have given references for all sources of information that are not my own, including the words, ideas, and images of others”.
Student Signature: Date:
Assessment Outcome
Assessor Name:
Attempt and Tasks
Satisfactory Not Yet Satisfactory
Date
Assessor Signature
Initial attempt
Re- attempt/Re-
assessment
Assessment Task
1
Assessment Task
2
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Alice Springs College of Australia Pty Ltd T/A Alice Springs College of Australia
ABN:
52 640 959 128 | RTO Code:
45855 | CRICOS Code:
04021G I T:
(08) 8952 3221 I Version
1.1
Address:
Level 15, 7 Deane Street, Burwood, NSW 2134 | E:
info@asca.edu.au
| web: www.asca.edu.au
Assessor Feedback to Students Assessment Outcome:
Competent Not yet Competent
Assessor Name:
Assessor Signature and date:
Page 2
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Alice Springs College of Australia Pty Ltd T/A Alice Springs College of Australia
ABN:
52 640 959 128 | RTO Code:
45855 | CRICOS Code:
04021G I T:
(08) 8952 3221 I Version
1.1
Address:
Level 15, 7 Deane Street, Burwood, NSW 2134 | E:
info@asca.edu.au
| web: www.asca.edu.au
Information for Student:
This assessment is to be completed according to the instructions given
below in this document.
Should you not answer the tasks correctly, you will be given feedback on
the results and gaps in knowledge. You will be entitled to one (1) resubmit
in showing your competence with this unit.
If you are not sure about any aspect of this assessment, please ask for
clarification from your assessor.
Please refer to the College re-submission and re-sit policy for more
information.
If you have questions and other concerns that may affect your
performance in the Assessment, please inform the assessor immediately.
This is an Open book assessment which you will do in your own time but
complete in the time designated by your assessor. Remember, that it
must be your own work and if you use other sources then you must
reference these appropriately.
Student must submit the completed Assessments on Moodle Re-assessment of Result& Academic Appeal procedures:
If a student is not happy with his/ her results, that student may appeal against
their grade via a written letter, clearly stating the grounds of appeal to the Chief
Executive Officer. This should be submitted after completion of the subject and
within fourteen days of commencement of the new term.
Re-assessment Process:
An appeal in writing is made to the Academic Manager
providing
reasons for re-assessment /appeal.
Academic Manager
will delegate another member to review the
assessment.
The student will be advised of the review result done by another assessor.
If the student is still not satisfied and further challenges the decision, then
a review panel is formed comprising the lecturer/trainer in charge and the
Academic Manager
or if need be, an external assessor.
The Institute will advise the student within 14 days from the submission
date of the appeal. The decision of the panel will be deemed to be final.
If the student is still not satisfied with the result, he / she has the right to
seek independent advice or follow external mediation option with
nominated mediation agency.
Any student who fails a compulsory subject or appeals unsuccessfully will
be required to re-enrol in that subject. The cost of reassessment will be borne by the Institute. The external assessor
will base his/her judgement based on principles of assessment. These principles
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Alice Springs College of Australia Pty Ltd T/A Alice Springs College of Australia
ABN:
52 640 959 128 | RTO Code:
45855 | CRICOS Code:
04021G I T:
(08) 8952 3221 I Version
1.1
Address:
Level 15, 7 Deane Street, Burwood, NSW 2134 | E:
info@asca.edu.au
| web: www.asca.edu.au
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require
assessment
to
be
reliable,
fair,
practical,
and
valid.
Academic Appeals:
If you are dissatisfied with the outcome of the re-evaluation process, you
have a right to appeal through academic appeals handling protocol.
To appeal a decision, the person is required to complete the ALICE
SPRINGS COLLEGE OF AUSTRALIA - Request for Appeal of a Decision form
with all other supporting documents, if any. This form is available via our
website. The completed Request for Appeal form is to be submitted to the
Student Support Officer either in hard copy or electronically via the
following contact details:
Student Support Officer, Level 15, 7 Dean Street, Burwood, NSW 2134
Email: info@asca.edu.au
The notice of appeal should be in writing addressed to the Chief Executive
Officer and submitted within seven days of notification of the outcome of
the re-evaluation process.
If the appeal is not lodged in the specified time, the result will stand, and
you must re-enrol in the unit.
In emergency circumstances, such as in cases of serious illness or injury,
you must forward a medical certificate in support of a deferred appeal.
The notice of appeal must be made within three working days of the
concluding date shown on the medical certificate.
The decision of Chief Executive Officer will be final.
Student would then have the right to pursue the claim through an
independent external body as detailed in the students’ complaint /
grievance policy.
Plagiarism
Plagiarism means to take and use another person's ideas and or manner of
expressing them and to pass them off as your own by failing to give appropriate
acknowledgement. This includes material sourced from the internet, RTO staff,
other students, and from published and unpublished work.
Plagiarism occurs when you fail to acknowledge that the ideas or work of others
arebeing used, which includes:
•
Paraphrasing and presenting work or ideas without a reference
•
Copying work either in whole or in part
•
Presenting designs, codes or images as yourown work
•
Using phrases and passages verbatim without quotation marks or
referencing the author or web page
•
Reproducing lecture notes without proper acknowledgement.
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Alice Springs College of Australia Pty Ltd T/A Alice Springs College of Australia
ABN:
52 640 959 128 | RTO Code:
45855 | CRICOS Code:
04021G I T:
(08) 8952 3221 I Version
1.1
Address:
Level 15, 7 Deane Street, Burwood, NSW 2134 | E:
info@asca.edu.au
| web: www.asca.edu.au
Collusion:
Collusion means unauthorised collaboration on assessable work (written, oral or
practical) with other people. This occurs when a student presents group work as
their own or as the work of someone else.
Collusion may be with another RTO student or with individuals or student’s
external to the RTO. This applies to work assessed by any educational and
training body in Australia or overseas.
Collusion occurs when youwork without the authorisation of the teaching staff to:
•
Work with one or more people to prepare and produce work
•
Allow others to copy your work or share your answer to an assessment
task
•
Allow someone else to write or edit yourwork (without rto approval)
•
Write or edit work for another student
•
Offer to complete work or seek payment for completing academic work for
other students.
Both collusion and plagiarism can occur in group work. For examples of
plagiarism, collusion and academic misconduct in group work please refer to the
RTO’s policy on Academic integrity, plagiarism and collusion. Plagiarism and collusion constitute cheating. Disciplinary action will be taken
against students who engage in plagiarism and collusion as outlined in RTO’s
policy. Proven involvement in plagiarism or collusion may be recorded on students’
academic file and could lead to disciplinary
Assessment Requirements: You are required to complete and pass every task in the assessment to be
deemed competent. Page 5
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Alice Springs College of Australia Pty Ltd T/A Alice Springs College of Australia
ABN:
52 640 959 128 | RTO Code:
45855 | CRICOS Code:
04021G I T:
(08) 8952 3221 I Version
1.1
Address:
Level 15, 7 Deane Street, Burwood, NSW 2134 | E:
info@asca.edu.au
| web: www.asca.edu.au
Introduction
Welcome to the Student Assessment Tasks for SITXHRM008 Roster staff
. These tasks
have been designed to help you demonstrate the skills and knowledge that you have
learnt during your course. Please ensure that you read the instructions provided with these tasks carefully. You
should also follow the advice provided in the Hospitality Works Student User Guide
. The
Student User Guide provides important information for you relating to completing
assessment successfully.
Assessment for this unit
For you to be assessed as competent, you must successfully complete two assessment
tasks:
Assessment Task 1: Knowledge questions – You must answer all questions correctly.
Assessment Task 2: Project – You must work through a range of activities to
complete a project. Page 6
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Alice Springs College of Australia Pty Ltd T/A Alice Springs College of Australia
ABN:
52 640 959 128 | RTO Code:
45855 | CRICOS Code:
04021G I T:
(08) 8952 3221 I Version
1.1
Address:
Level 15, 7 Deane Street, Burwood, NSW 2134 | E:
info@asca.edu.au
| web: www.asca.edu.au
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Assessment Task 1: Knowledge questions
Information for students
Knowledge questions are designed to help you demonstrate the knowledge which you
have acquired during the learning phase of this unit. Ensure that you:
review the advice to students regarding answering knowledge questions in the
Hospitality Works Student User Guide
comply with the due date for assessment which your assessor will provide
adhere with your RTO’s submission guidelines
answer all questions completely and correctly
submit work which is original and, where necessary, properly referenced
submit a completed cover sheet with your work
avoid sharing your answers with other students.
Assessment information
Information about how you should complete this assessment can be found in
Appendix A of the Hospitality Works Student User Guide
.
Refer to the appendix for
information on:
where this task should be completed
the maximum time allowed for completing this assessment task
whether or not this task is open-book. Note
: You must complete and submit an assessment cover sheet with your work. A
template is provided in Appendix B of the Student User Guide. However, if your RTO
has provided you with an assessment cover sheet, please ensure that you use that.
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Alice Springs College of Australia Pty Ltd T/A Alice Springs College of Australia
ABN:
52 640 959 128 | RTO Code:
45855 | CRICOS Code:
04021G I T:
(08) 8952 3221 I Version
1.1
Address:
Level 15, 7 Deane Street, Burwood, NSW 2134 | E:
info@asca.edu.au
| web: www.asca.edu.au
i
Questions
Provide answers to all of the questions below.
1.
List two sources of information that you could access to find information about the
Hospitality Industry (General) Award.
One of the two information sources that may be used to learn about the hotel sector
are as follows: Journals
Trade Magzines
2.
List two further sources of information that you could access, to find out information
on work agreements for the hospitality industry.
There are two further resources available for learning about work agreements in the
hospitality sector: www.fairwork.gov.au Several sources, including trade journals and periodicals, etc.
3.
Why is it important to check the relevant award conditions when preparing a roster?
When creating a roster, it is crucial to review the applicable award conditions
because these conditions contain a plethora of rules, regulations, and employer
requirements that must be fulfilled. If the employer complies with these
requirements and does not violate the award, the employee will be entitled to
overtime compensation.
4.
How is an enterprise agreement different from a modern award?
Enterprise agreements are the type of agreements that are all about the permitted
things and matters, which are the relationship of employers and employees and also
the term of the about the relationship between the employees and employers etc.
These are the things covered by the agreement. In contrast, modern awards focus on
the entire organisation. A modern award is a type of agreement that aims to provide
terms and conditions that are both minimal and compliant with national employment
regulations.
Page 8
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Alice Springs College of Australia Pty Ltd T/A Alice Springs College of Australia
ABN:
52 640 959 128 | RTO Code:
45855 | CRICOS Code:
04021G I T:
(08) 8952 3221 I Version
1.1
Address:
Level 15, 7 Deane Street, Burwood, NSW 2134 | E:
info@asca.edu.au
| web: www.asca.edu.au
5.
Explain how industrial agreements can affect the preparation of rosters.
An industrial agreement is something that directly affects the relationship between
the employer and the employees. It contains terms like leave, training, and
consultations, among other things. Since the roaster is prepared for the employees,
these terms and conditions interfere with the preparation of the roaster.
6.
Identify at least two factors of how each of the following award provisions will impact
the rostering process.
Leave
The new hire may not be able to accomplish all the tasks that
the experienced personnel can, and their skill level may differ,
which will have an impact on the quality of the service. Employees should schedule their vacations at separate times.
They are unable to take separate vacations.
Mandated breaks between shifts
Mandatory breaks in between shifts would negatively impact
the quality of service during peak hours. It will be challenging to roster employees since they must take
individual breaks.
Maximum allowed shift hours
It is necessary to oversee the roster to ensure that no one is
working above their permitted shift hours. Additional personnel,
such as casual workers, may be required. If an employee works longer than the maximum permitted shift
hours, they will be entitled to overtime, which will impact your
budget and the cost of the roster.
Standard pay rates
There will be causal loading rates for casual workers, which
means that more full- and part-time employees will be rostered
than casual workers, saving money. Make maximum use of the weekend hours to avoid having to
pay weekend prices.
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Alice Springs College of Australia Pty Ltd T/A Alice Springs College of Australia
ABN:
52 640 959 128 | RTO Code:
45855 | CRICOS Code:
04021G I T:
(08) 8952 3221 I Version
1.1
Address:
Level 15, 7 Deane Street, Burwood, NSW 2134 | E:
info@asca.edu.au
| web: www.asca.edu.au
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Overtime pay rates
If an employee works longer hours than the maximum
permitted for their shift, they will be paid overtime, which will
have an impact on your budget and the cost of the roster. Employ an adequate number of employees to prevent overtime
Penalty pay rates
One effective method of roster management is to roster full-
time employees first, and then part-timers on weekends and
public holidays to avoid incurring penalty rates. Whenever feasible, try to restrict the number of hours that staff
members work on weekends and public holidays.
7.
List three impacts of contractor fees, if you had to include them in a staff roster.
Since contractors are not included in staff roasters, their remuneration negatively
affects the payment system. It makes labour cost control more difficult. Since contractors are self-employed, they are not bound by a set schedule, which
negatively impacts staff productivity. Additionally, contractor costs are not set and might interfere with roaster
preparation.
8.
Outline two considerations when rostering permanent or casual staff. Always keep in mind that the busiest shifts require the best employees since they
require quick task completion; therefore, the roaster should feature the greatest
employees. It is important to keep in mind that the roaster is given to the personnel ahead of
time for their convenience.
9.
Using the table below and referring to the Hospitality Industry (General) Award 2010,
(this can be found at the Fair work Australia government website www.fwc.gov.au
),
identify the key elements of the award.
Leave entitlement
Annual (holiday) leave: For each year of employment, at least
four weeks of paid yearly leave. Employees on shifts are eligible
for up to five weeks of yearly leave.
Personal, carers' and compassionate leave: Ten paid days off
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Alice Springs College of Australia Pty Ltd T/A Alice Springs College of Australia
ABN:
52 640 959 128 | RTO Code:
45855 | CRICOS Code:
04021G I T:
(08) 8952 3221 I Version
1.1
Address:
Level 15, 7 Deane Street, Burwood, NSW 2134 | E:
info@asca.edu.au
| web: www.asca.edu.au
for personal (illness) or caretakers A maximum of two days of
paid compassionate leave and two days of unpaid leave for
caretakers, if necessary. Casual workers are only allowed two
days of unpaid leave. Two days of unpaid compassionate leave
in addition to carers' leave, if necessary.
Long Service Leave: 10 years of continuous service
Maternity Leave: at least 12 months
Mandated breaks between shifts
Number of hours
worked
Paid
20-minute
meal break
Unpaid
meal
breaks
Less than 5 hours
0
0
5 or more hours –
10 hours
0
1
Over 10 hours
2
1
Maximum allowed shift hours
Full-time maximum hours
an average of 38 hours over the course of a four-week roster
cycle; 11.5 hours a day; 3 days in a row of more than 10 hours
without a minimum of 48 hours' rest right after; 8 days in a row
of more than 10 hours; 10 hours in a shift, if the employee is
under the age of eighteen A 12-hour period inside a disrupted
shift
Casual maximum hours
Twelve hours in a day (or shift) equals 38 hours in a week, or an
average of 38 hours over the course of a four-week roster cycle.
10.
Using the table below and referring to the Hospitality Industry (General) Award 2010,
(this can be found at the Fair work Australia government website www.fwc.gov.au
),
provide the overtime payable.
Period of overtime
Overtime
payable
(as
a
percentage)
Monday to Friday: First two hours
150%
Monday to Friday: After first two hours
200%
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Alice Springs College of Australia Pty Ltd T/A Alice Springs College of Australia
ABN:
52 640 959 128 | RTO Code:
45855 | CRICOS Code:
04021G I T:
(08) 8952 3221 I Version
1.1
Address:
Level 15, 7 Deane Street, Burwood, NSW 2134 | E:
info@asca.edu.au
| web: www.asca.edu.au
Period of overtime
Overtime
payable
(as
a
percentage)
Midnight Friday to midnight Sunday
200%
A rostered day off
200%
11.
Using the table below and referring to the Hospitality Industry (General) Award 2010,
(this can be found at the Fair work Australia government website www.fwc.gov.au
),
provide the appropriate penalty rate for each period.
Penalty rate for full-time and part-time employees
Penalty rate for casual employees (incl 25% loading)
Monday
to
Friday
Plus $2.31 each hour or fraction of an hour (until midnight), 100% per hour100% hourly additional $3.46 hourly or fractionally (nightwork)
125% hourly + $2.31 hourly or (till midnight) for fraction of an hour $3.46 per hour or fraction of an hour plus 125% per hour (Night work)
Saturday
125%
150%
Sunday
150%
175%
Public
holidays
225%
250%
12.
Dixon Hospitality has an enterprise agreement with its staff, rather than following
the Hospitality Award. Complete the table below for full time staff:
https://www.fwc.gov.au/documents/documents/agreements/fwa/ae419117.pdf
. Page 12
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Alice Springs College of Australia Pty Ltd T/A Alice Springs College of Australia
ABN:
52 640 959 128 | RTO Code:
45855 | CRICOS Code:
04021G I T:
(08) 8952 3221 I Version
1.1
Address:
Level 15, 7 Deane Street, Burwood, NSW 2134 | E:
info@asca.edu.au
| web: www.asca.edu.au
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Name of Agreement
Dixon Hospitality enterprise agreement
Leave entitlement
4 weeks paid leave
Hours required to work
Full time: 38 hours a week on average throughout a four-week
period. Minimum 7.6 hours per week and maximum 38 hours
per week, averaged over a four-week period, are required for
part-time work. Casual: You don't need to work a minimum of
hours.
Mandated breaks between shifts
a minimum 30-minute unpaid meal break (must be taken
between the first six hours of employment and after the first
two hours of work). One 20-minute paid rest break, which can
be taken in two flexible 10-minute paid rest breaks. Maximum allowed shift hours
12 hours per shift including breaks
Overtime payable
Monday-Friday
Saturday & Sunday
First 2 hours
150%
150%
Thereafter
200%
200%
13. Using the National Employment Standards (NES), provide the maximum weekly
hours for the following:
Maximum
weekly
hours
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Alice Springs College of Australia Pty Ltd T/A Alice Springs College of Australia
ABN:
52 640 959 128 | RTO Code:
45855 | CRICOS Code:
04021G I T:
(08) 8952 3221 I Version
1.1
Address:
Level 15, 7 Deane Street, Burwood, NSW 2134 | E:
info@asca.edu.au
| web: www.asca.edu.au
Full-time 38
Part-time 38
Casual 38
14.
Complete the table and provide two examples of organisational initiatives that could
have an impact on the preparation of staff rosters.
Sociocultural-
friendly
Giving them time off for their social and cultural activities
during rostering will inspire them and show them that the
company values them.
Family-
friendly
Encouraging the personnel to handle work and home life well
by taking into account their families and making sure they have
adequate time for friends and family.
15.
Using the table below, identify three issues that you may come across for each leave
provision listed when preparing a staff roster.
Carers Employee health records must be monitored as, in the long
term, an excessive number of sick days used by an employee
will have an impact on all aspects of the company, including
rostering.
Compassionat
e reasons Inability to perform at the same level as new hires or
underqualified personnel. Absence of oversight when it comes
to workers in administrative positions such as head chef, sous
chef, or chef de parties.
Illness or injury
If paid leave is involved, there will be additional work involved
in rostering carers' leave and keeping records. Insufficient
performance in comparison to previous and current employees
or lower level employees. Absence of oversight when it comes
to workers in administrative positions such as head chef, sous
chef, or chef de parties. Maintaining track of employee health
data is essential, since an excessive number of sick days used
Page 14
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Alice Springs College of Australia Pty Ltd T/A Alice Springs College of Australia
ABN:
52 640 959 128 | RTO Code:
45855 | CRICOS Code:
04021G I T:
(08) 8952 3221 I Version
1.1
Address:
Level 15, 7 Deane Street, Burwood, NSW 2134 | E:
info@asca.edu.au
| web: www.asca.edu.au
by an employee might eventually impact the entire business,
including rostering. If the incident occurred at work, the
company is responsible for paying the affected employee's
whole medical bill.
Jury service Not performing at the same level as previous workers or below
level employees. Absence of oversight when it comes to
workers in administrative positions such as head chef, sous
chef, or chef de parties.
Long service The employee must have worked for the same company for
more than seven to ten years in order to use this leave, thus if
they use all of their long service leave at once, they will have
at least three months of paid time off, which will have a long-
term impact on rostering.
Maternity or paternity This leave may extend for up to six months and, in certain
circumstances, may continue into carers' or parents' leave,
which will eventually impact the roster.
Rehabilitation of injured workers Supporting people and motivating them to return to work as
soon as they heal is the aim of workplace rehabilitation for ill
employees.
Study If the company is covering the cost of tuition through
scholarships or may possibly be funding training to increase
employee expertise, this will have an impact on the budgets.
Recreation (holiday)
When rostering, we must take into account the employees'
vacation time for enjoyment, since this will enhance their
output.
16.
Why are rosters used and why are they important for controlling staff costs?
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Alice Springs College of Australia Pty Ltd T/A Alice Springs College of Australia
ABN:
52 640 959 128 | RTO Code:
45855 | CRICOS Code:
04021G I T:
(08) 8952 3221 I Version
1.1
Address:
Level 15, 7 Deane Street, Burwood, NSW 2134 | E:
info@asca.edu.au
| web: www.asca.edu.au
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Rosters are usually used for task and vacation scheduling. A sustainable roster takes
into account start and end timings as well as pauses between shifts to determine the
ideal time for each employee. They let businesses create cost models, create rosters,
and quickly compare actual spending against budgeted or anticipated spending.
Before finishing rosters, managers may impose budget accountability and take
control of their workforce expenditures by seeing costs as they are developed.
17.
Provide four functions of a software program that can support the development of a
roster. It controls employment expenses. It facilitates roster distribution and boosts productivity. It conveys information updates. It sends shift requests straight to a mobile app or employee service site.
18.
What are two different formats used for staff rosters? MS Excel
Rostering apps
19.
Identify four items that you would need to include on a roster. Employee Name
Date
Shift Timings
Length of breaks
20.
List two examples of the two different ways of communicating a new roster, or an
update to a roster.
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Alice Springs College of Australia Pty Ltd T/A Alice Springs College of Australia
ABN:
52 640 959 128 | RTO Code:
45855 | CRICOS Code:
04021G I T:
(08) 8952 3221 I Version
1.1
Address:
Level 15, 7 Deane Street, Burwood, NSW 2134 | E:
info@asca.edu.au
| web: www.asca.edu.au
Digital/
electronic
Emails
Messages
Rostering app
Paper based
Paper in workplace Notice Board
21.
Provide two advantages of rostering team members that have diverse social and
cultural backgrounds, as well as skills.
Share experience and knowledge
Working in a multicultural environment
22.
Identify four human resource policies and procedures that could be used to find out
about leave provisions and managing socio-cultural workforce issues.
Code of conduct
Anti-discrimination policy
Equal opportunity policy
Workplace diversity policy 23. Referring to the hospitality industry specifically, provide three examples of
operational requirements that can have an impact on roster development. Minimum and maximum hours of work
Mandatory breaks
Types of employment Leave entitlements Penalties and overtime payments Wages and allowances
Page 17
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Alice Springs College of Australia Pty Ltd T/A Alice Springs College of Australia
ABN:
52 640 959 128 | RTO Code:
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04021G I T:
(08) 8952 3221 I Version
1.1
Address:
Level 15, 7 Deane Street, Burwood, NSW 2134 | E:
info@asca.edu.au
| web: www.asca.edu.au
24.
Explain how a wage budget can impact rostering.
We can immediately view real-time staff costs when we allocate a budget based on
the weekly roster. We have the ability to establish restrictions and view the costs of
each employee's individual shift. The spending on worker pay and staff shifts will be
restricted by the budgets. The budgets will give us an estimate of how much we
might spend on the anticipated return in order to keep the levels of income at
current levels. Other employees, such as managers, will be able to make rosters and
prevent shifts from being added as soon as the budget cap is met.
25.
List three reasons that rosters may require adjustments or modifying.
Moving a disabled person to a different office, site closer to their home, onto the
ground floor, or allowing them to work from home
Providing flexible working hours, such as working part-time or starting and finishing
later
Moving furniture, widening a doorway, or building a ramp so that a person using a
wheelchair or other mobility aid can get around comfortably and safely
26.
List two important factors that you need to consider when modifying a roster.
Weekly Requirements
Employee Size and shift length
Page 18
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Alice Springs College of Australia Pty Ltd T/A Alice Springs College of Australia
ABN:
52 640 959 128 | RTO Code:
45855 | CRICOS Code:
04021G I T:
(08) 8952 3221 I Version
1.1
Address:
Level 15, 7 Deane Street, Burwood, NSW 2134 | E:
info@asca.edu.au
| web: www.asca.edu.au
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Assessment Task 1: Checklist Student’s name:
Did the student provide
a sufficient and clear
answer that addresses
the suggested answer
for the following?
Completed
successfully?
Comments
Yes
No
Question 1
Question 2
Question 3
Question 4
Question 5
Question 6
Question 7
Question 8
Question 9
Question 10
Question 11
Question 12
Question 13
Question 14
Question 15
Question 16
Question 17
Question 18
Page 19
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Alice Springs College of Australia Pty Ltd T/A Alice Springs College of Australia
ABN:
52 640 959 128 | RTO Code:
45855 | CRICOS Code:
04021G I T:
(08) 8952 3221 I Version
1.1
Address:
Level 15, 7 Deane Street, Burwood, NSW 2134 | E:
info@asca.edu.au
| web: www.asca.edu.au
Question 19
Question 20
Question 21
Question 22
Question 23
Question 24
Question 25
Question 26
Task outcome:
Satisfactory
Not satisfactory Assessor signature:
Assessor name:
Date:
Page 20
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Alice Springs College of Australia Pty Ltd T/A Alice Springs College of Australia
ABN:
52 640 959 128 | RTO Code:
45855 | CRICOS Code:
04021G I T:
(08) 8952 3221 I Version
1.1
Address:
Level 15, 7 Deane Street, Burwood, NSW 2134 | E:
info@asca.edu.au
| web: www.asca.edu.au
Assessment Task 2: Project
Information for students
Tasks required for this unit
This unit of competency requires that you:
prepare staff rosters that meet diverse operational requirements across three
different
roster periods
ensure the following when preparing the above staff rosters:
o
sufficient staff to ensure the
delivery of required services
within wage budget constraints o
appropriate skills mix of the
team
o
modifications are incorporated
where required
o
compliance
with
industrial
provisions and organisational
policies and procedures
o
completion of rosters within
commercial and staff time
constraints.
Instructions for how you will complete these requirements are included below.
Page 21
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Alice Springs College of Australia Pty Ltd T/A Alice Springs College of Australia
ABN:
52 640 959 128 | RTO Code:
45855 | CRICOS Code:
04021G I T:
(08) 8952 3221 I Version
1.1
Address:
Level 15, 7 Deane Street, Burwood, NSW 2134 | E:
info@asca.edu.au
| web: www.asca.edu.au
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Activities
Complete the following activities.
1.
Carefully read the following information.
Successful completion of this unit requires that you complete the range of
tasks listed above. It is important that you provide evidence that you have
successfully completed each task. Below is a guide to the skills and knowledge you must demonstrate when you
are completing each activity step. We have provided a number of documents
to assist you and you will find these in the student resources. You will need access to:
your learning resources and other information for reference
rostering software
your Operational Policy
your Business Case Study Template
your Staff Profile Template
your Timesheet Template
your Staff Record Template
your Evaluation Report Template
space for a meeting.
What do I need to demonstrate?
During this task, you will be required to demonstrate a range of the skills and
knowledge that you have developed during your course. These include:
developing a roster following relevant industrial agreements, other
considerations and wage budgets
maximising operational and customer service efficiency while minimising
wage costs
combining duties where appropriate to ensure effective use of staff
rostering teams with complementary skills mix to meet operational
requirements
taking account of social and cultural considerations and broader
organisational policies that affect staff rosters
consulting with colleagues to obtain their input into rosters
using roster systems and equipment to administer rosters
Page 22
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Alice Springs College of Australia Pty Ltd T/A Alice Springs College of Australia
ABN:
52 640 959 128 | RTO Code:
45855 | CRICOS Code:
04021G I T:
(08) 8952 3221 I Version
1.1
Address:
Level 15, 7 Deane Street, Burwood, NSW 2134 | E:
info@asca.edu.au
| web: www.asca.edu.au
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presenting rosters in required formats to ensure clarity of information
according to organisational standards
communicating rosters to appropriate colleagues within designated
timeframes
administering records of shift time completed by employees or
contractors
maintaining staff rostering records according to organisational
procedures
monitoring effectiveness of rosters in consultation with colleagues
identifying ways in which rosters and roster development processes may
be improved and take appropriate action.
How will I provide evidence?
Your assessor will provide you with templates to complete each task. You will
find some detailed information about providing evidence; this will include:
a completed Business Case Study
a completed Staff Roster
an amended Staff Roster
two completed Staff Timesheets
a completed Staff Record
an Evaluation Report.
You will need to complete each activity and submit the completed templates
at the end of each step completed.
2.
Select a business and roster teams.
You are required to prepare a three-week roster
for kitchen staff using
a business such as a restaurant or hotel of your choice. A Business Case
Study Template
has been provided to guide you on the information
required in order to complete the assessment as well as an Operational
Policy
to help identify operational requirements.
Once you have completed the Business Case Study
, you will then need to
meet with staff to discuss their availability over the next three weeks. The assessor will divide you into groups of five (5). Each person in the
group must select one of the staff positions that you identified in the
Business Case Study
and complete the Staff Profile
Template
provided.
They will do this providing their own details and skills and experience. When completing the Staff Profile Template
(as you will be completing
one for other students as part of their project) – make sure you are true
Page 23
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Alice Springs College of Australia Pty Ltd T/A Alice Springs College of Australia
ABN:
52 640 959 128 | RTO Code:
45855 | CRICOS Code:
04021G I T:
(08) 8952 3221 I Version
1.1
Address:
Level 15, 7 Deane Street, Burwood, NSW 2134 | E:
info@asca.edu.au
| web: www.asca.edu.au
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to your own commitments and availability over the roster period.
Also consider your own personal, social and cultural needs and ensure to
communicate any requirements to the person preparing the roster.
Please note that this is an individual task so each person must develop
their own business case.
When conducting discussions, take into consideration:
any staff requests for the roster including any upcoming personal
commitments
social and cultural considerations such as working flexibly, family
commitments, cultural events or ceremonies.
During the meeting with your group, ensure that you use effective
communication skills including:
listening to staff requests
using active listening to confirm understanding
asking questions to confirm any requirements.
You are to base all wages on the pay guide for the Hospitality Industry
(General)
Award
(you
can
download
this
from:
https://www.fairwork.gov.au/pay/minimum-wages/pay-guides
).
Conduct the meeting/role play.
You are one of the staff members and the others in your group will also
be staff members. Provide your own skills and experiences and record
the other group member’s details and skills and experience. Use the
Business Case Study Template that
has been provided to you to
record the details provided by the other staff members as well as the
Operational Policy
to help identify operational requirements and the staff
members’ completed profiles.
Record the details and submit the completed Business Case Study
and
each Staff Profile
to your assessor.
3.
Research and select roster software.
Using the internet research an appropriate scheduling software that you
could use to create the roster. You may need to register to download the
software, however, only select one that has a free trial around 30 days.
The assessor must approve the selected software.
Page 24
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Alice Springs College of Australia Pty Ltd T/A Alice Springs College of Australia
ABN:
52 640 959 128 | RTO Code:
45855 | CRICOS Code:
04021G I T:
(08) 8952 3221 I Version
1.1
Address:
Level 15, 7 Deane Street, Burwood, NSW 2134 | E:
info@asca.edu.au
| web: www.asca.edu.au
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4.
Create a roster.
Using the software, you have downloaded, create the staff roster
according to the discussions held with staff (your group), information
gathered for the Business Case Study and operational requirements
outlined in the Operational Policy.
Your roster must meet the following criteria:
Meet operational requirements as set out in the Operational Policy.
Meet the business requirements as identified in the Business Case
Study.
Have the right number of staff with the necessary skills and mix to
deliver services effectively.
Meet any wage and budget constraints as outlined in the Operational
Policy
and complying with the Hospitality Industry (General) Award,
based upon the positions identified.
Be clear enough so that it can easily be understood by all staff.
The roster must be submitted in a suitable format to your supervisor for
approval within the time allocated. This could be a PDF document, a
printed report from the software, or a screenshot.
Submit your roster to your assessor.
5.
Roster changes.
The supervisor (your assessor) will provide you with the following
messages from three members of staff:
One member of staff is sick.
One casual member of staff has requested extra hours.
One member of staff has been called for jury duty.
The assessor will let you know which students in your group represent
each staff member and provide you with further information on the
messages received.
Change the roster using the staff requesting extra hours to cover for the
two members of staff unavailable. Ensure that it still meets the roster
criteria and the requirements of the Operational Policy
. Send an email to the supervisor explaining the changes and why they
were made, include the amended roster and ask for final approval.
The roster must be developed and submitted to your supervisor for
approval within the time allocated.
Submit the adjusted/modified roster to your assessor
6.
Communicating the roster.
Page 25
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Alice Springs College of Australia Pty Ltd T/A Alice Springs College of Australia
ABN:
52 640 959 128 | RTO Code:
45855 | CRICOS Code:
04021G I T:
(08) 8952 3221 I Version
1.1
Address:
Level 15, 7 Deane Street, Burwood, NSW 2134 | E:
info@asca.edu.au
| web: www.asca.edu.au
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The supervisor has approved the roster.
Draft an email to the members of staff rostered and cc to your
supervisor. In the email you must clearly point out the changes made.
The roster must be communicated to staff within the timeframe
allocated.
Submit the email to the assessor, including the roster saved in an
appropriate format. 7.
Maintaining records.
As part of your role, you are to record timesheets completed by two staff
members. They must complete the Timesheets for the first week based on their
actual shifts and submit this back to you.
You will be required to do the same for each of the other members in
your group.
Once you have received both Timesheets,
check the information
received against the roster. Record and maintain the staff records by completing the Staff Record
Template
. Ensure that you accurately record all the information to
ensure that the member of staff is paid the right amount of money for
the hours worked.
Submit the completed Staff Record
and a copy of the Timesheets to your
assessor.
8.
Feedback and evaluation.
Meet with your initial group and discuss the effectiveness of the roster
development process. Discuss what worked and what didn’t work. Take notes during the discussion and use these to write an evaluation of
the roster development process, including any recommendations or
actions required to improve the roster process used.
An Evaluation Report Template
has been provided to assist you.
Record your findings on the Evaluation Report Template
to guide your
response.
Submit the Evaluation Report
to your assessor.
Page 26
of 28
Alice Springs College of Australia Pty Ltd T/A Alice Springs College of Australia
ABN:
52 640 959 128 | RTO Code:
45855 | CRICOS Code:
04021G I T:
(08) 8952 3221 I Version
1.1
Address:
Level 15, 7 Deane Street, Burwood, NSW 2134 | E:
info@asca.edu.au
| web: www.asca.edu.au
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Assessment Task 2: Checklist Student’s name:
Has the following been completed?
Completed
successfully?
Comments
Yes
No
The student has satisfactorily prepared a
three-week roster for kitchen staff.
The student has satisfactorily included
the operational requirements of the
business when developing the roster.
The student has satisfactorily prepared a
roster with a sufficient number of staff
for effective service delivery.
The student has satisfactorily prepared a
roster
that
considered
industrial
agreements and provisions.
The student has satisfactorily effectively
utilised staff skills, duties, wages and
requirements when preparing rosters.
The student has satisfactorily consulted
with colleagues when preparing rosters.
The student has satisfactorily considered
social and cultural needs of staff when
preparing rosters.
The
student
has
satisfactorily
communicated
with
colleagues
to
confirm
requirements
by
asking
questions.
During the meeting with their group, the
student has satisfactorily used effective
communication skills including:
listening to staff requests
asking questions to confirm any
Page 27
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Alice Springs College of Australia Pty Ltd T/A Alice Springs College of Australia
ABN:
52 640 959 128 | RTO Code:
45855 | CRICOS Code:
04021G I T:
(08) 8952 3221 I Version
1.1
Address:
Level 15, 7 Deane Street, Burwood, NSW 2134 | E:
info@asca.edu.au
| web: www.asca.edu.au
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requirements.
The student has satisfactorily listened to
and understood messages relating to
staff requesting changes for their staff
roster.
The student has satisfactorily amended
staff rosters due to illness, staff requests
and personal commitments.
The student has satisfactorily prepared
rosters according to time constraints.
The student has satisfactorily prepared
rosters using relevant software.
The student has satisfactorily presented
rosters to staff in an appropriate format
and allocated timeframe.
The
student
has
satisfactorily
administered and maintained staff
records.
The student has satisfactorily monitored
the effectiveness of rosters through
consultation with staff.
The student has satisfactorily identified
improvements to the roster development
process.
Task outcome:
Satisfactory
Not satisfactory Assessor signature:
Assessor name:
Date:
Page 28
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Alice Springs College of Australia Pty Ltd T/A Alice Springs College of Australia
ABN:
52 640 959 128 | RTO Code:
45855 | CRICOS Code:
04021G I T:
(08) 8952 3221 I Version
1.1
Address:
Level 15, 7 Deane Street, Burwood, NSW 2134 | E:
info@asca.edu.au
| web: www.asca.edu.au
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