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PMAL203: Organizational Behaviour and Management
Shilpa
Student Id: 249619910
Shraddha Stephen Wilfred
Unit 6: Case study 1
Identifying and Analyzing the Issues:
After his peer, Raphael is elevated to the position of boss, Barry faces a formidable obstacle. This circumstance raises a number of issues:
Credit Appropriation
: By claiming credit for Barry's efforts, Raphael is undercutting Barry's accomplishments and maybe impeding his ability to advance in his field.
Professional Uncertainty
: Under Raphael's direction, Barry feels underappreciated and uncertain about his future in the organization.
Power Dynamics
: Barry is reluctant to voice his complaints because he doesn't want to be seen as a whiner, which would further reduce his authority and influence inside the company.
Q1: Should Barry complain about his treatment by Raphael? To whom? If he did complain, what influence tactics and behaviour should Barry use?
Since Raphael's treatment of Barry has an impact on both his professional development and well-
being within the organization, Barry ought to speak with him about it. To preserve his reputation and power, he should, nonetheless, handle the matter strategically. Barry may manage the circumstance well by implementing the following:
Choose the Appropriate Audience
: When addressing his concerns, Barry needs to be very careful about who he communicates to. He can first speak with Raphael face-to-face to let out his concerns and seek a solution in a confidential atmosphere.
Use Assertive Communication
: Barry should talk to Raphael about the situation using assertive communication strategies. This entails expressing his concerns in a straightforward
manner, use "I" expressions to convey his emotions and experiences, and acting with assurance and decorum at all times.
Present Evidence:
Barry has to give specific examples of how Raphael's activities, including
claiming credit for his own work, have affected him. Barry can prove his points and persuade
Raphael of the consequences of his actions by providing proof.
Focus on Collaboration
: Barry should place more of an emphasis on problem-solving and collaboration rather than taking a confrontational approach. Barry can help Raphael approach the matter constructively by focusing the conversation on shared objectives and the significance of a productive working relationship.
Seek Assistance if Needed
: Barry should think about asking for assistance from the HR department or a higher authority if his attempts to directly address the problem with Raphael are ineffective. Barry's concerns can be efficiently addressed and a productive discussion can be facilitated by involving unbiased mediators.
In summary, Barry ought to tackle the matter with professionally and concentrate on identifying a win-win resolution. Barry can handle how Raphael has treated him while maintaining his standing and reputation inside the company by communicating assertively and asking for help when he needs it.
Q2: Studies have shown that those prone to complaining or “whining” tend to have less power in an organization. Do you think whining leads to diminished power and influence, or the other way around? How can Barry avoid appearing to be a whiner?
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- Case 1:Ethics vs.Profit A large American company participates in a highly competitive industry.To meet the competition and achieve profit goals,the company has chosen the decentralized form of organization.Each manager of a decentralized center is measured on the basis of profit contribution,market penetration,and return on investment.Failure to meet the objectives established by corporate management for these measure is not accepted and usually results in demotion or dismissal of a center manager An anonymous survey of managers in the company revealed that they felt pressured to compromise their personal ethical standards to achieve corporate objectives.For example,certain plant locations felt the pressure to reduce quality control to a level that could not ensure that all unsafe products would be rejected.Also,sales personnel were encouraged to use questionable sales tactics to obtain orders including offering gifts and other incentives to purchasing agents. The chief executive…arrow_forwardFACTS: The ABC Corporation has been engaged in the manufacture of electronic components for automobiles for the last five years. The company employees 350 employees and about 30 supervisors and managers. The increase in technology requires that employees be sent to cope with the increasing demand for updated new products consistent with the demand of local and foreign customers. The HR Manager suggested that three of the managers and eight supervisors be sent to the mother company in Japan for updates in technology on car electronics. The Vice President for Finance and the Operation Manager opposed the recommendation on the basis of cost-cutting and lack of personnel to handle the operations while they were asway for two months. They suggested that technicians from the mother company be invited instead to handle the training in the Philippines. The cost of training by the mother company would double the cost of training as they are paid higher allowances and salaries that will be…arrow_forwardETHICAL DILEMMA 2: Bounty Hunters His SUV carefully obscured behind a row of trees, Rick Raymond, private investigator, was on another case. This case was not to catch the unfaithful spouse or petty criminal in action. Instead, Raymond was tracking an employee, at the request of an employer, to determine whether an Orlando repairman was sick as he claimed today and as he had claimed to be several times recently. As we have seen, absenteeism is a huge problem for organizations that has left them desperate for solutions. One solution is to investigate. In the typical routine, when an employee calls in sick, the employer asks for the reason. If the reason is illness, and illness has been the reason for an abnormal number of times in the past, the employer hires a P.I. to follow the employee and photograph or videotape his or her activity outside the house. Private investigators also are used to ascertain whether individuals filing injury claims (and drawing worker’s compensation…arrow_forward
- Case: Police say 32 arrested in HK$55m loan fraud Suppose Mercedes Chan was the young employee of the company, who had been pushed by her boss to increase profit of the company; the 20-year-old customer was the victim; and the ethical issue was about Mercedes Chan’s ethical dilemma if she should make profit by all means or act as whistle blower in the case study. The case was set at the moment just right before the 20-year-old customer was lured into paying the loan. Mercedes Chan kind of sensed the company’s trick but her supervisor forced her to “seize the opportunity “to make profit by all means. She was considering whether she should still induce her customer to pay the loan. Questions: 1. Stakeholders include competitor, customer, employer, employee, media, supplier, etc. Identify and explain THREE most affected stakeholders in Mercedes Chan’s case. 2. Evaluate any TWO of the six factors in the Issue Intensity model to determine how important the ethical issue is to…arrow_forwardIn August 2016, Ryan Lochte, the winner of 12 Olympic medals, publicly claimed that he wasbeing held up at gunpoint while competing at the Rio Olympic Games in 2016. CCTV later provedthat story was fabricated, resulting in a 10-month ban bestowed on Ryan Lochte. Use the following questions to guide your analysis of the Case Study above and to include thesuggested areas of analysis: 2. An analysis of the case which does the following(a) Defines crisis management and identifies the key phases of crisis management.(b) Discusses how public relations models are applicable to this sport setting and ways thatpublic relations is employed to manage media relations.(c) Appraises how the situation was managed by the athlete in the public sphere and how thesituation was managed, based on its successes or failures.arrow_forwardThe Case:Suppose Mercedes Chan was the young employee of the company, who had been pushedby her boss to increase profit of the company; the 20-year-old customer was the victim; and the ethical issue was about Mercedes Chan’s ethical dilemma if she should make profit by all means or act as whistle blower in the case study.The case was set at the moment just right before the 20-year-old customer was lured into paying the loan. Mercedes Chan kind of sensed the company’s trick but her supervisor forced her to “seize the opportunity “to make profit by all means. She was considering whether she should still induce her customer to pay the loan. Question: Evaluate any TWO of the six factors in the Issue Intensity model (Exhibit 6.7) to determine howimportant the ethical issue is to Mercedes Chan. State specifically your conclusion whether the issueintensity is high OR low to her.arrow_forward
- The case discusses the compensation management practices at Tata Consultancy Services Ltd. (TCS), one of the leading Indian IT companies. TCS’ compensation management system was based on the EVA model. With the implementation of Economic Value Added (EVA)/-based compensation, the salary of employees comprised of two parts – fixed and variable. The variable part of the salary was arrived after considering business unit EVA, corporate EVA, and also individual performance EVA. During the fourth quarter of the financial year (FY) 2007/-2008, TCS announced its plans to slash 1.5 percent of the variable component of employee salaries since its EVA targets for the third quarter of FY 2007/-2008 were not met The announcement came as s jolt not only to TCS employees but also to the entire Indian IT industry. The company came in for severe criticism and it was accused of not being transparent with respect to EVA calculation. However, some analysts felt that the pay cuts were a result of the…arrow_forwardIn the BP Deepwater Horizon case, the company's executives made some unethical decisions that led to the explosion and destruction of the oil rig. Which of the following may have incentivized the executives to make these decisions? a. The Deepwater Horizon project was one of many rigs BP was operating in the Gulf of Mexico, as the company had 650 leases b. BP had a reputation as a pioneer in the industry and deepwater drilling in the Gulf of Mexico was considered the frontier c. BP had a diverse group of shareholders located around the world d. BP did not own the oil rig - they were renting it from Transoceanarrow_forward3. A stock analyst criticized Costco, saying: "Costco continues to be a company that is better at serving the club member and employee than the sharcholder." Do you think this a fair critique? Why or why not? 4. Another analy st complained that Jim Sinegal "has been too benevolet. He's right that a happy employee is a productive long-term employee, but he could force employees to pick up a little more of the burden." Again, do you think this a fair criticism? Why or why not?arrow_forward
- The Case:Suppose Mercedes Chan was the young employee of the company, who had been pushed by her boss to increase profit of the company; the 20-year-old customer was the victim; and the ethical issue was about Mercedes Chan’s ethical dilemma if she should make profit by all means or act as whistle blower in the case study.The case was set at the moment just right before the 20-year-old customer was lured into paying the loan. Mercedes Chan kind of sensed the company’s trick but her supervisor forced her to “seize the opportunity “to make profit by all means. She was considering whether she should still induce her customer to pay the loan. Question: Explain which management function is Mercedes Chan’s manager performing when dealing withpeople? Which decision making condition is faced by Mercedes Chan?arrow_forwardQuestions 1. Was Joseph right in expecting Henry to check the work of his department? Why? 2. How did the situation between Joseph and Henry develop? 3. What could Praveen have done to prevent or correct this situation? 4. How do you think Praveen would handle the problem now? 5. What kind of human relations approach should Praveen take to rectify and prevent such problemsarrow_forwardhow is the Kingdon's multiple-streams framework (MSF) theory applied to a particular case? Is the application compelling? How so? If not, in what way does it fall short?arrow_forward
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