Clustered Case Study Assessment: Networking Skills Evaluation

Clustered Assessment 2 of 3 - Case Study Criteria Name of the cluster CL_NetworkRouterSwitch_CS Unit code, name and release number ICTNWK404 - Install and operate small enterprise branch networks (1) ICTNWK410 - Install hardware to networks (1) ICTTEN417 - Install, configure and test a router (1) ICTTEN419 - Implement and troubleshoot enterprise routers and switches (1) ICTTEN420 – Design, install and configure an internetwork (1) ICTNWK412 - Create network Documentation (1) Qualification/Course code, name and release number ICT40120 - Certificate IV in Information Technology (2) Document title: ICTNWK424, ICTNWK429, ICTTEN417, ICTTEN419, ICTTEN434 Page 1 of 19 Resource ID:

Version: 1.0 Date created: 28 August 2019 For queries, please contact: SkillsPoint Location © 2021 TAFE NSW, Sydney RTO Provider Number 90003 | CRICOS Provider Code: 00591E This assessment can be found in the: Learning Bank The contents of this document are copyright © TAFE NSW 2020, and should not be reproduced without the permission of the TAFE NSW. Information contained in this document is correct at time of printing: 31 March 2024. For current information please refer to our website or your teacher as appropriate. Document title: ICTNWK424, ICTNWK429, ICTTEN417, ICTTEN419, ICTTEN434 Page 2 of 19 Resource ID:

Assessment instructions Assessment details Instructions Assessment overview Assessment Event number 2 of 3 Instructions for this assessment This is a case study assessment and will be assessing the student on their knowledge and performance skills required by of the unit. This assessment is in two parts: 1. Case study scenario 2. Network Design Document The assessment also contains an: 3. Assessment feedback form Submission instructions On completion of this assessment, you are required to upload it or hand it to your assessor for marking. You are required to submit the following files:  Firstname_Lastname _ROI_NRS_Design_Report - where Firstname_Lastname is your full name Ensure you have written your name at the bottom of each page of this assessment. It is important that you keep a copy of all electronic and hardcopy assessments submitted to TAFE and complete the assessment declaration when submitting the assessment. What do I need to do to achieve a satisfactory result? To successfully complete this assessment the student will be available at the arranged time to complete all the assessment criteria as outlined in the assessment instructions. All parts of the observable task must be performed to a Document title: ICTNWK424, ICTNWK429, ICTTEN417, ICTTEN419, ICTTEN434 Page 3 of 19 Resource ID:

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Assessment details Instructions satisfactory level as indicated in the criteria section of the Observation Checklist. All oral questions must be answered correctly to be deemed satisfactory in this assessment task; however, Assessors may ask questions to clarify understanding. What do I need to provide? Portable hard drive or USB with enough space, to save work to. What do assessor needs to provide? Access to the Learning Management System (Moodle) Access to scenario documents as listed in the assessment Access to the following scenario documents in the ROI Documents folder as listed in the assessment. Access to a computer having all necessary software pre- installed  Office Applications (e.g. Microsoft Word or similar)  Cisco Packet Tracer (latest version) Application Due date/time allowed/venue/location Due date : Refer to the Unit Assessment Guide for the due dates Venue: In-class Time allowed: The estimated times for a student to complete each part of this assessment is approximately as follows: Part 1 – 30 minutes Part 2 – 8 hours Supervision It is expected that Parts 1, 2 of this assessment can be completed as ‘take-home’ tasks. If you are unable to complete this assessment as a ‘take-home’ task then contact your assessor immediately so that they can make other arrangements. Your assessor may ask for additional evidence to verify the Document title: ICTNWK424, ICTNWK429, ICTTEN417, ICTTEN419, ICTTEN434 Page 4 of 19 Resource ID:

Assessment details Instructions authenticity of your submission and confirm that the assessment task was completed by you. The student may access their referenced text, learning notes and other resources. Assessment feedback, review or appeals In accordance with the TAFE NSW policy Manage Assessment Appeals, all students have the right to appeal an assessment decision in relation to how the assessment was conducted and the outcome of the assessment. Appeals must be lodged within 14 working days of the formal notification of the result of the assessment. If you would like to request a review of your results or if you have any concerns about your results, contact your Teacher or Head Teacher. If they are unavailable, contact the Student Administration Officer. Contact your Head Teacher for the assessment appeals procedures at your college/campus. Reasonable adjustment If a student has a permanent or temporary condition that may prevent them from successfully completing the assessment event(s) in the way described, the student can approach you to request ‘reasonable adjustment’ for the assessment. If this happens, you may take the following actions: For out of class activities, you may grant an extension to the submission date or offer to combine this activity with verbal questioning, depending on the condition of the student. For in-class activities, adjustments can be made in line with the reasonable adjustment required and may include extra time and adjustment of the simulated work environment to meet physical requirements. Document title: ICTNWK424, ICTNWK429, ICTTEN417, ICTTEN419, ICTTEN434 Page 5 of 19 Resource ID:

Table 1 Assessment instructions Document title: ICTNWK424, ICTNWK429, ICTTEN417, ICTTEN419, ICTTEN434 Page 6 of 19 Resource ID:

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Specific task instructions The instructions and the criteria in the case studies below will be used by the assessor to determine whether the student has satisfactorily completed each Case Study Scenario. Use these instructions and criteria to ensure you demonstrate the required knowledge. When you are answering the sections in this assessment, please check the marking sheet that the teacher will use, so you know what you must cover in this case study report Please answer all sections of this assessment in the ROI_InternetworkDesign_Report_Template document Document title: ICTNWK424, ICTNWK429, ICTTEN417, ICTTEN419, ICTTEN434 Page 7 of 19 Resource ID:

Part 1: Case Study Scenario Read the Email from the Project Supervisor below, then complete the network design document based on the template in Part 2. Case Study Scenario: Email from Project Supervisor: To: technician@roi.com.au From: terence.steward@roi.com.au Subject: ROI Expansion Plans Dear Technician, ROI has recently expanded and wants to open an office in Perth. The project at the moment is exploratory and will go as far as prototype stage to determine if the plan is feasible. They would like you to help them with the design and prototyping of the new proposed network. The objective of this project is to create a suitable network design document and prototype that meets the needs and requirements of our client ROI prior to completion of this semester. I have met with the client and concluded the following:  There will be 2 offices in total, head office in Sydney and the proposed new office in Perth.  The Sydney router is the company’s internet gateway, all Perth’s traffic needs to route through the firewall in Sydney.  At the Perth office there are the following staff: o 15 in the Multimedia department o 5 in the Sales and Marketing department o 1 in the IT Support department, plus any switches and routers. o Additionally, IT Department users require wireless access to access the network from their mobile tablets.  They have a web server in Sydney (190.15.200.2) that needs to be available to the Perth office as well as external customers.  They want the Perth network to follow good security practices when installing and configuring the networking devices Document title: ICTNWK424, ICTNWK429, ICTTEN417, ICTTEN419, ICTTEN434 Page 8 of 19 Resource ID:

 Connections between Perth and Sydney at the present time will be simulated by an HDLC connection, the final connection type to be determined at a later time, but is likely to be some type of leased line or shared lines using IPSec tunnels for security.  Budget is $50,000  They expect the Perth office to grow at a rate of approx. 10% year on year. It is your job to create a network design document. Your network design should reflect the following technologies/services in order to fulfil the company’s objectives.  3 data VLANs at Perth, named Multimedia, SalesMarketing and ITSupport.  One management VLAN, the same as the ITSupport VLAN above.  As part of the IT Dept. VLAN network design, you will need to provide details of: o How the wireless network access for the mobile tablets will be integrated into the LAN design. o how you will limit this wireless network access to IT Dept users only  Use 2 physical switches at the Perth site because of the physical location of workers across building.  Use Private IP Addressing scheme for all VLANs and the WAN link. You cannot use the IP addresses that are already been used by Sydney.  The Sydney router’s Internet port is to have a static public address assigned by the ISP of 209.165.200.225/29  The Sydney router should specify a speed of 4 Megabits for the Perth Router  Port security on the switches Perth to lock end device ports in the SalesMarketing VLAN to a maximum 1 mac addresses in a restricted violation state.  Set the connections between switches as trunks.  Use InterVLAN routing to allow communication between the VLANs in the Perth office.  Use a DHCPserver on the Perth router to issue ip addresses to the clients for the both the Multimedia and SalesMarketing VLANs.  Use a simple routing protocol between the 2 offices. You must use a class less routing protocol (such as RIP or OSPF) as your routing protocol.  Use NAT to hide the private IP addresses from the Internet and to provide access to the Internet.  Use an ACL on the Perth router to limit remote management access to the ITSupport VLAN in Perth. You do not need to take into consideration:  Firewalls on routers  Purchase of PCs or Servers etc.  WAN links beyond what is mentioned above Document title: ICTNWK424, ICTNWK429, ICTTEN417, ICTTEN419, ICTTEN434 Page 9 of 19 Resource ID:

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You can use a virtual environment (such as Packet Tracer) to research and test various aspects of your solution. I will ask you to build a prototype of the design solution to test your capability in a couple of weeks' time. Kind Regards, Terence Stewart Project Supervisor If you have any questions, then please clarify with your assessor. Document title: ICTNWK424, ICTNWK429, ICTTEN417, ICTTEN419, ICTTEN434 Page 10 of 19 Resource ID:

Part 2: Network Design Document In this part, you will complete the Network Design Document based on the case scenario in Part 1. 2.1. Network Topology: Complete the introduction and client requirements sections of the report template Create the logical network topology diagram in Packet Tracer (or other network drawing software). Place this diagram in the section 2.1 of the report On the topology diagram make sure you:  Use appropriate symbols for routers, switches and cables  Label each networking device with appropriate names You could also place the following information on the topology diagram (not assessable but useful):  IP Addresses  Port identification on routers and switches  VLAN network addresses 2.2. IP Addressing Table: Complete the IP addressing information for the devices identified in the section “2.2 IP address Table” in the report template 2.3. VLANs and wireless: Document title: ICTNWK424, ICTNWK429, ICTTEN417, ICTTEN419, ICTTEN434 Page 11 of 19 Resource ID:

Complete the VLAN information in section “2.3 VLANS and Wireless” table in the report template: Complete the Wireless information in the report template including:  Wireless networking information  How the wireless network for mobile tablets will be integrated into LAN (Local Area Network) design  How you will limit this wireless access to IT Department users only 2.4. NAT: Complete the NAT Information in section “2.4 NAT” of the template report. Include:  Where NAT will be placed in the network topology  What networks will be using NAT  What type of NAT will be used? 2.5. DHCP: Complete the DHCP specification section” 2.5 DHCP Specifications” in the report template: Include:  All the information that will be used to configure the DHCP server and all the DHCP Pools  Where the DHCP server will be placed in the network topology Document title: ICTNWK424, ICTNWK429, ICTTEN417, ICTTEN419, ICTTEN434 Page 12 of 19 Resource ID:

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2.6. ACLs: Complete the ACL specification section “2.6 ACLs” in the report template with the ACLs that will be needed in this project. 2.8. WAN link: Complete the WAN Link Information in section 2.8 in the report template. Include:  What WAN protocol will be used (and why)  What type of cables will be needed for the WAN Link?  WAN Link configuration settings required. 2.9. Security: Read the client requirements email in part 1 and identify the security requirements for this project. Complete the Security requirements section “2.9 Security” in the template report. Include:  Logical security measures for the switches and routers in the Perth Office  Physical security measures for the networking equipment in the Perth Office 2.10. Routing: Complete the Routing section "2.10 Routing” in the template report. Include:  Routing Protocol and version that will be used in the WAN Document title: ICTNWK424, ICTNWK429, ICTTEN417, ICTTEN419, ICTTEN434 Page 13 of 19 Resource ID:

 Which interfaces will be set to Passive in the routing protocol?  How R1 will know how to get to the Internet. 2.11. Asset List: Research the components needed for the Perth Office expansion project. Make sure the components have the appropriate features according to the technical requirements. You will need to obtain 2 quotes for each type of equipment. Then you will need to fill in the purchase requisition for the selected equipment, justifying your recommendation in the report template appendix 1 Include:  Routers  Switches  Wireless Access Point  WAN (HWIC) Connectors Complete the Asset List table in section “2.11 Asset List” in the report template for the selected equipment for this project. Fill in the details for the quotes for the selected equipment in the appendix 1 in the report template. 2.12. Work Health and Safety Based on the network design above, create a pre-installation check list for this work identifying Potential Risks, their mitigation strategies and aspects of relevant legislation, work health and safety ( WHS ) regulations, codes and standards that you would need to consider when preparing for this work. You will need to refer to the ‘Enterprise procedures Document title: ICTNWK424, ICTNWK429, ICTTEN417, ICTTEN419, ICTTEN434 Page 14 of 19 Resource ID:

manual’ that is created based on Work Cover NSW guidelines for the Work Health and Safety Act 2011 ( NSW ) (ROI-WHS_Checklist, ROI-WHS Policy). Fill in the table in the section”2.12 Work Health and Safety” of the report template identifying the potential risks and any other pre installation tasks that need to be done. Document title: ICTNWK424, ICTNWK429, ICTTEN417, ICTTEN419, ICTTEN434 Page 15 of 19 Resource ID:

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2.13. Seek permission to access work site For the case scenario above, you will need to arrange site access according to the required organisational procedure by sending an email to Network Manager (Teacher in this instance) and all other involved personnel to ensure availability. Include the following in your email to the client:  Correct email structure (To, From, Subject, Message)  Use appropriate business language in the email  Include suitable dates and times you would like access to the work site  Include what you will need for the company to supply so that you can access the work site  Include details of down time to the client's network to install and configure the routers.  Include a request to ensure the availability of appropriate personnel to be available during the installation (eg for signoff of work completed)  Include the installation plan (major steps in the installation) Place your email in section “2.13 Permissions to Access Work Site” in the report template: Document title: ICTNWK424, ICTNWK429, ICTTEN417, ICTTEN419, ICTTEN434 Page 16 of 19 Resource ID:

2.14. Role play – oral communication activity: Proposal Presentation The general purpose of this meeting is to present your proposal to external network Manager and internal technical advisor. Roles and details for each party : Your role – You will play the role of the technician of ROI who developed the network design and prototype. You will need to provide the proposal presentation to the external network manager and internal technical advisor during a meeting about the proposed installation. You will liaise with the external network manager and discuss and confirm the suitability of the proposed installations. You will need to liaise with the internal technical advisor to clarify the network installation details. To show participation you will need to:  Greet your colleagues in a friendly manner.  Explain the proposal and prototype to external network manager and internal technical advisor.  Discuss and confirm the suitability of the proposed installations with the external network manager.  Identify safety hazards and implements risk control measures in consultation with network manager.  Clarify the network installation details with the internal technical advisor.  Seek feedback from external network manager and internal technical advisor. External network manager – You teacher will allocate someone to play the role of External Network Manager. This person will interact with you as follows:  Greet you  Listen to your proposal presentation  Discuss and confirm the suitability of the proposed installations with the external network manager.  Provide feedback of safety hazards identified and risk control measures. Internal technical advisor – Your teacher will also allocate someone to play the role of Internal Technical Advisor. This person will interact with you as follows: Document title: ICTNWK424, ICTNWK429, ICTTEN417, ICTTEN419, ICTTEN434 Page 17 of 19 Resource ID:

 Greet you  Listen to your proposal presentation  Provide feedback of network installation details. Please refer to the Observation Checklist (Section 2.14 in the marking guide) for what your teacher will be looking for, during this meeting. Please have your report open and be ready and organised for this 20 minute (approx.) meeting. 2.15. Develop Installation plan and checklist You are required to develop an installation plan for this network. The plan should be the approximate order in which tasks will be carried out. Create a table to enter the information (3 columns, task and time required, contingencies) Make sure you include:  How long each step will take (approx.)  Pre installation (what to do before you arrive at the clients premises)  Installation (what you will do at the clients)  Testing ( make sure it works before you leave)  For each step have a contingency for if something went wrong with that stage  Signoff (get the client to signoff on work done) Remember:  to make sure you minimise disruption to the clients workplace  Also cover any relevant legislation requirements, WHS and safety steps in the plan Document title: ICTNWK424, ICTNWK429, ICTTEN417, ICTTEN419, ICTTEN434 Page 18 of 19 Resource ID:

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2.16. Produce procedure and Policy manuals (for ICTNWK412) You are required to develop two documents 1. Procedure Manual on how to connect to a router via telnet (for the purpose of administering the router) The Procedure Manual should  be step by step instructions on how to connect to router  Use images where appropriate 2. Backup Policy Manual covering the configuration of the routers and switches Backup Policy Manual is to include:  Need: Why the need for the policy  What: What will be backed up  Where: Where is the backup to be stored  How Often: How often the backup will be done  Naming Convention: The naming convention required for the backups  Security Required: What security is required to protect the information. Who is allowed to access the backup, and if and what encryption is required? Both Documents should be using the standard ROI report template with TOC, version and date information. Update the TOC before submitting to your teacher Document title: ICTNWK424, ICTNWK429, ICTTEN417, ICTTEN419, ICTTEN434 Page 19 of 19 Resource ID:

Cl_InterNW_AE_2of3_CS-case study-NetworkRouterSwitch_CS

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