Paige Doyles Week 1 Assessment CPSS 330
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330
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Communications
Date
Jan 9, 2024
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docx
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Uploaded by KidSummerJaguar13
Paige Doyle CPSS/330
University of Phoenix
03/21/2023
Professor: Tim Duncan
Effective Communication
Effective communication is essential in the workplace and generally everywhere we go in life. We communicate with others when grocery shopping, at our job, with our family or friends, and even with our animals. Being an effective communicator would mean that you speak clearly, maintain an even tone, and make eye contact. Keeping your body language relaxed and open is part of communication skills needed to be successful in any job field. There are seven C’s of communication which are: Clarity, correctness, conciseness, courtesy, concreteness, consideration, and completeness. When working in a correctional setting effective communication is key: asking questions, asking for clarification, making eye contact, and using open body language are vital components for active listening. In order to make sound correctional decisions, it is imperative to listen to the offender population; your safety and your staff’s safety depends on it. Effective communication in corrections also allows the correctional officer to give clear commands and instructions to avoid confusion and misbehavior. There are a few examples of effective communication which are used a lot in the correction field; active listening, giving and taking feedback, empathy, and respectfulness, responding to messages, having volume and clarity in messages, understanding non-verbal data, building friendliness and confidence, and adapting your communication style to the audience or the person you may have to speak to. Written documentation in a correctional setting removes doubt, confusion and mis-quoted information in any situation whether it be something an offender says you said to them and it not being true or whether they said something to you and if you don’t write it down it could get you into trouble. Documentation protects you from a lawsuit and being doubted. In prison, it can help establish patterns of inmate behavior that will help classification officers properly assign the inmates under the categories of close, medium or minimum custody. Report writing is a crucial skill for correctional officers because
reports become a permanent record of staff’s actions in response to an incident, help document compliance with standards, and help provide vital information for administrators. There are many possible effects of an improperly written document which could lead to major injustice, with someone being found guilty or innocent based on a misunderstanding. Writing poorly on a document will cause you to get a lawsuit, it gives you poor credibility, it risk security breaches, it can cause emotional and physical damage, and it can cause you to lose your job. Poor documentation can be
replaced with rumors and rumors often make things much worse unfortunately. When it comes to active listening in corrections, it is an important part of the job and it is a major part of
the communication skill set because it encourages openness, honesty, and success. When you pay attention to your conversation partner, you show that person that they are being heard, thus building trust and making that person feel like their words matter to you. Actively listening is absorbing the information given to you by a speaker, showing that you are listening and interested, and providing feedback to the speaker so that he or she knows the message was received. My job which is residential treatment for teenage girls that are suicidal or have a lot of past trauma requires communication skills just like corrections. We, as adolescent treatment workers have to actively listen to these kids tell their stories, they also like when people show empathy toward them because they never have gotten that. The kids I work with are such strong kids but we try everyday to let
them know that even sometimes adults don’t always have it together and that it is okay. Adolescent treatment workers show a lot of listening, empathy, and speaking when it comes to the job at hand. We must show these kids how to properly take care of themselves, they are assigned chores every day, they have to do their homework every day, we wand them before they enter the door from school every day, and they only get privileges when they are earned which we call these checks and behavior outings. If they receive all of their checks for the week, they get to go out to eat and if they don’t they have to serve an early bedtime. They learn that we are firm with them, but we also respect them, and we want that respect in return. My job is definitely like a prison or any correction facility, we have incidents and crisis, we are SCM trained to put the kids in holds in case of an emergency and for their own safety or their peers safety. This job takes a lot out of a person like I am sure any correctional job does as well. There are daily struggles you face even in my job. If an incident occurs, like say self-harming we have to write documentation of this to save our own butts and to insure that we have all the facts needed to report back to state.
All jobs require communication skills because it helps you understand your surroundings and the people in those surroundings. It lets you understand what you will be dealing with and what you are about to deal with entirely. I believe when a job in interviewing people, they should test their communication skills especially if it is involving a job like mine or any correction job because it will mean life or death basically. The safety of the staff around you, your safety, and the individuals safety is all that matters, if you aren’t capable of communicating then that job isn’t for you. I’m getting my degree to work in corrections and the job I am currently at is preparing me to work in this
field just by dealing with violent, emotionally unstable, and mentally ill children. My job is rewarding and
I am sure corrections will be also, but when it comes down to it, be prepared and be sure to actively listen so you won’t miss anything. Be sure to write all documentation correctly to avoid any errors or mess ups, and to avoid any lawsuits, just be educated. Interpersonal Communications in the Correctional Setting: IPC | National Institute of Corrections (nicic.gov)
Effective Communication in Corrections, Jails, and Detention Facilities | ADANW (nwadacenter.org)
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