Week 3 Short Answer Assignment

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University Of Arizona *

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Communications

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Feb 20, 2024

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Short Answer Assignment Name: Jaazmine Bean Date: May 17, 2021 Answer the following three questions using 300 to 350 words for each response. Each question is worth 10% of your overall grade and there is additional scoring for proper grammar and citations for a total of 7 points. You must use course material to support your work, with full APA citations, to earn the most points. Please be sure to double-space the document. You will score few to no points for not using course material. Be sure to include a reference list at the end. Finally, don’t forget to ensure you’ve covered ALL ELEMENTS of each question. 1) Explain one way one can alter their verbal and one way they can alter their nonverbal communication to enhance their job satisfaction at work, using and citing Bevan (Section 6.2). Then, discuss how following these guidelines could help you or some hypothetical worker to be more satisfied at work. Verbal and nonverbal communication is very important in the workplace. There are ways individuals can enhance their job satisfaction at work. One way to enhance verbal communication in the workplace is to be open and communicate with each other. According to Bevan (2020), having open communication especially between superiors and subordinates contributes to job satisfaction. Open communication enhances the relationship throughout the workplace. One way to enhance nonverbal communication in the workplace is depicting nonverbal immediacy. According to Bevan (2020), nonverbal immediacy is a collection of specific nonverbal messages like smiling and using eye contact. Bevan (2020), states using nonverbal immediacy can contribute to job satisfaction. Nonverbal immediacy helps people express themselves without using words. It also help people acknowledge the culture of others so that the culture of that person receives respect. Following these guidelines can help individuals be more satisfied at work. For verbal communication, having open communication is a great asset to the workplace. Being able to communicate with each other gives everyone an opportunity to know where everyone stands. It also gives everyone a chance to resolve any issues that come about. It creates a workspace that is comfortable. Open communication develops trust between all individuals. Once people can trust each other, the workspace

becomes a great workspace for everyone to be a part of. For nonverbal communication, showcasing nonverbal immediacy lets the people in the workplace know that you are trustworthy and caring. Trustworthy and caring are great assets in the workplace. It also let individuals know that the person is friendly. Sending nonverbal messages like smiling and making eye contact makes the individual approachable. Those nonverbal messages can start a professional relationship that is needed in the workplace. Following these guidelines for verbal and nonverbal communication can help people become more satisfied at work. 2) In section 7.2, Bevan discuss many elements of conversation management. Here you will address establishing rapport specifically by doing the following: A) Explain what rapport is and why it matters, utilizing Bevan. B) Define and describe one of the first three principles of building rapport, from Bevan – confidence, creativity, or caring. C) Share an example to illustrate how one of the principles can enhance either a personal or professional relationship. Rapport is very important in communication. Bevan (2020), states that rapport is when you connect or communicate well with someone as well as understanding each other. Rapport is essential in the workplace. According to Bevan (2020), rapport can be the foundation to building a close relationship. Rapport can also be used to maintain relationships in the workplace. One principle of building rapport is confidence. Confidence is the belief that people can accomplish and excel at anything they do. Confidence is a key element in communication. According to Bevan (2020), people may not respond in good favor if they feel the other person lacks confidence. Confidence can enhance personal or professional relationships. For example, two teachers are in charge of presenting the weekly progress report of the students in grade seven. Teacher A is confident that they can get the task done with no problem. Teacher B is not as confident as Teacher A. Teacher B is

feeling the pressure and is overwhelmed. Teacher B does not feel that they will succeed at the task. Teacher A notices the struggle Teacher B is having and decided to help. Teacher A decides to have several conversations with Teacher B giving the teacher advice to build their confidence. Teacher A also shares experiences they had that helped them gain the confidence that they have. Using the tips and advice Teacher A gave, Teacher B begins to feel more comfortable with getting the task done. Due to Teacher A being confident and helping Teacher B become more confident, both teachers got the task finished with no problems. The feeling that Teacher B felt in the beginning is overpowered by new found confidence that Teacher A exemplified. In the end, the professional and personal relationship between both teachers are enhance due to the principle of confidence. 3) Self-disclosure is an important part of relationship-building and maintenance and is also important for self-awareness and mental health. To demonstrate understanding of this topic, please do the following: 1) Define self-disclosure, using and citing Bevan. 2) Explain at least two of the rewards of self-disclosure (e.g., better self-understanding and personal mental health and building and maintaining meaningful relationships). 3) Explain at least two of the risks of self-disclosure. Self-disclosure is important to self-awareness and mental health. According to Bevan (2020), self-disclosure is sharing private and personal aspects of yourself with other people. Self-disclosure can also help a person learn more about themselves. Self-disclosure also helps build relationships between individuals. The more the relationship builds up, the more a person discloses of themselves. Self-disclosure can set the tone for relationships. There are rewards for self-disclosure. One reward is strengthening your identity. It is important to know who you are as a person. It is even more important to stand firm on who you are and not letting anyone run over you. Another reward is relieving the burden of painful or shameful experiences. Burdens can be so hard for many people to carry. Holding hurtful and shameful experiences in can cause so much stress and anxiety on anyone which is not good for a person’s mental state. Expressing those experiences can be relief to anyone.

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While there are some rewards to self-disclosure, there are some risks. One of the risks are rejection. Rejection can make or break anyone. Not everyone is as open as they should be to people and their experiences. No matter how a person presents themselves, there is always the possibility of someone rejecting that person’s self-disclosure. It is always wise to prepare yourself for anything, especially rejection. There are some people that cannot handle rejection which is why individuals should be prepared for rejection once they participate in self-disclosure. Another risk to self- disclosure is regret. After someone depicts self-disclosure to someone else, there is a possibility of regret, which for many people is very difficult. Regret can break down a person’s character and self- esteem. It can eat a person alive. It also can play a major part in the mental state of a person. Keeping these rewards and risks in mind can help self-disclosure.

References Bevan, J. L. (2020). Making connections: Understanding interpersonal communication (3rd ed.) Retrieved from https://content.ashford.edu/

Week 3 Short Answer Assignment

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