HCS131T week1 discussion
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School
University of Phoenix *
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Course
131T
Subject
Communications
Date
Nov 24, 2024
Type
docx
Pages
4
Uploaded by PhoenixAssignmentHelp
A typical workplace is comprised of individuals whose diverse backgrounds, personalities, and cultural beliefs all contribute something of value to the organization at large. While many of these differences can strengthen the products or services an organization has to offer, others can create significant barriers if they're not properly addressed. For example, as a
health care manager
, you will regularly engage with patients, family members, co-workers, and other professionals whose cultural backgrounds may differ from your own. Aside from any language barriers that may exist, to be an effective communicator, you must learn to create a cultural bridge—one that will help you understand the nature of your differences and how to move beyond stereotypes.
Identify an example of a time when you worked with someone and you had to communicate across cultures. Perhaps you collaborated with a colleague on a project, worked on a group assignment with a classmate, or volunteered in your community with your neighbors.
What is the example you identified?
What are some challenges you faced communicating across cultures in this situation?
What benefits might you see in successfully communicating with the person in the example?
Which principles of cross-cultural communication did you need to consider then that you know now, given what you’re learning this week?
What might you do differently the next time you encounter a cross-cultural communication situation?
Response Requirements
By
Thursday
, respond to the questions above in a minimum of 175 words.
By
Monday
, post a total of 3 substantive responses over 2 separate days for full participation. This includes your initial post and 2 replies to classmates or your faculty member.
.
After completing my medical assistant program back in 2019, my first official job in the medical field was with an endocrinologist. Working in healthcare has taught me that I will be helping multiple patients from different cultures, therefore meaning not everyone will speak a language I am familiar with. My first encounter in a situation like this was my first new patient that was Italian. Patient walked into the office it sounded like Spanish when she first spoke to check in but
soon after, that's when words were getting very unfamiliar. I then asked her politely to repeat herself that's when I knew it wasn't Spanish. I asked politely " what language are you speaking I don't fully understand" (in Spanish of course) she replied " I'm Italian". I smiled and said "okay",
I was very nervous and shaky I couldn't think straight I froze and had to excuse myself to pull myself together. I then went to get my phone go on google translate and we then communicated from there, she was very understanding. when it came to discuss about her reason of visit I did the same thing google translate after the end of the visit I knew that what was discussed she didn't fully understand so I did my best and printed her out an explanation of the visit in Italian for her to read and to let us know if she had any questions. After this encounter I then knew I needed to consider some things that I didn't when helping her out. In the future, I need to be prepared for this at anytime any day, so I'm not nervous. Then to ask the person if they can call someone that speaks English to translate the visit and if not to call the insurance for a translator. Its okay not speak every language and not understand them to not feel so scared and worried just stop and breath and get my thoughts together to think of what to do next to help each other out.
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