Factors that Affect Communication with Individuals and Group.edited

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Jomo Kenyatta University of Agriculture and Technology *

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101

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Communications

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Nov 24, 2024

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docx

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1 Factors that Affect Communication with Individuals and Group Author Affiliation Course Instructor Due Date

2 Factors that Affect Communication with Individuals and Group Effective communication and professionalism are essential for successful interprofessional collaboration in healthcare. The "Taking a Close Look at Protocols" simulation provided valuable insights into employing effective communication strategies and maintaining professionalism even during challenging interactions. Analysis of this scenario facilitates critical reflection on my collaborative nursing practice. This paper examines communication techniques demonstrated in the simulation, analyzes a lived experience using conflict resolution strategies, reflects on professionalism observations, and discusses unproductive unprofessional behaviors to display. These key lessons will guide my continued development of professional interprofessional skills to optimize teamwork and patient outcomes. Effective Communication Strategies Demonstrated in "Taking a Close Look at Protocols" Three techniques that demonstrated effective communication in the "Taking a Close Look at Protocols" simulation included active listening, paraphrasing, and asking open-ended questions. The nurses and physical therapists in the scenario used active listening skills by maintaining eye contact, nodding, and allowing others to finish speaking before responding. Paraphrasing was used to clarify understanding, such as when the physical therapist summarized the nurse's concerns about increasing the patient's pain level with mobility. Asking open-ended questions allowed the providers to gain more information from each other, like when the nurse asked the physical therapist for details about the patient's progress in therapy. Lived Experience Using Effective Communication Strategies In my own experience as a nursing student, I witnessed effective communication and conflict resolution during a disagreement between a nurse and a nursing assistant regarding a

3 patient's hygiene care. The nursing assistant felt the patient needed a full bed bath, but the nurse wanted to provide a partial bath to prevent fatigue. To resolve this, the nurse used active listening when the nursing assistant explained her rationale and then paraphrased those concerns. The nurse asked open-ended questions to understand the nursing assistant's perspective better. Together, they devised a plan to provide focused hygiene care on the areas most soiled while considering the patient's energy levels. This improved their teamwork through compromise. Professionalism Reflection from Simulation The simulation demonstrated how important it is for healthcare professionals to maintain composure and professionalism, even when disagreements arise. Rather than becoming defensive or argumentative when concerns were raised, the providers in the scenario exhibited professionalism by remaining calm, actively listening, and using respectful language. For example, the nurse responded professionally when the physical therapist questioned the patient's pain management plan. She avoided escalating the situation and sought to understand the physical therapist's perspective through open communication. In my collaborative practice, I can apply strategies like assuming good intentions, taking a team approach, and focusing discussions on optimal patient outcomes to demonstrate professionalism. Even during tense interactions, I will keep an open mind, collaborate with my colleagues, and maintain a respectful demeanor. This will help build trust between team members and cultivate an environment where providers feel comfortable addressing patient concerns. Maintaining professionalism is essential for effective interprofessional teamwork and optimal care delivery. Unprofessional Behaviors Observed in Simulation

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4 Two unprofessional behaviors demonstrated in the simulation were making assumptions and questioning competency. The nurse made assumptions about the physical therapist's understanding of pain management rather than seeking clarification. This can lead to miscommunication and must be more consistent with others' perspectives. Additionally, the nurse questioned the physical therapist's skills, damaging team trust. Publicly questioning a colleague's competency is disrespectful and unproductive, even when concerns arise. These behaviors promote defensiveness and erode collaboration. Instead, concerns are better addressed privately by providing constructive feedback to maintain mutual respect. Assumptions should be avoided in favor of open communication. As a nursing student, this simulation revealed how making assumptions and attacking competency are unprofessional and prevent effective teamwork. I will avoid these behaviors by maintaining respect, communicating openly, and addressing concerns professionally to build trust. This fosters a collaborative environment focused on quality care. In conclusion, the simulation illustrated effective communication strategies like active listening, paraphrasing, and asking open-ended questions. My experience aligns with the module's emphasis on compromise and understanding different perspectives to resolve conflicts professionally. Maintaining professionalism through collaboration and avoiding unproductive assumptions and attacks builds trust and ultimately benefits patient care. These lessons provide valuable guidance for my continued interprofessional development as a nurse.

5 References case study simulation, "Taking a close look at protocols"

Factors that Affect Communication with Individuals and Group.edited

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