Operations Management: Sustainability and Supply Chain Management (12th Edition)
12th Edition
ISBN: 9780134130422
Author: Jay Heizer, Barry Render, Chuck Munson
Publisher: PEARSON
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Chapter D, Problem 5P
a)
Summary Introduction
To determine: The average number of prescription in the queue.
Introduction: The mathematical study which analyses the causes of delay in the waiting line is known as queuing theory. The theory examines all components in the waiting line such as arrival process, service process, and number of servers, system and customers.
b)
Summary Introduction
To determine: Average time spent by the prescription in the queue.
c)
Summary Introduction
To determine: The average number of prescriptions and average time spent by prescription in the queue when an additional personnel is used to fill the form.
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Question 8
(Atlantic Video) Atlantic Video, a small video rental store in Philadelphia, is open 24 hours a
day, and—due to its proximity to a major business school—experiences customers arriving
around the clock. A recent analysis done by the store manager indicates that there are 30
customers arriving every hour, with a standard deviation of interarrival times of 2 minutes. This
arrival pattern is consistent and is independent of the time of day. The checkout is currently
operated by one employee, who needs on average 1.7 minutes to check out a customer. The
standard deviation of this check-out time is 3 minutes, primarily as a result of customers taking
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a. If you assume that every customer rents at least one video (i.e., has to go to the
checkout), what is the average time a customer has to wait in line before getting served
by the checkout employee, not including the actual checkout time (within 1 minute)?
b. If there are no customers requiring…
8
Chapter D Solutions
Operations Management: Sustainability and Supply Chain Management (12th Edition)
Ch. D - Prob. 1DQCh. D - Prob. 2DQCh. D - Question 3. Name the three factors that govern the...Ch. D - Prob. 4DQCh. D - Prob. 5DQCh. D - Prob. 6DQCh. D - Prob. 7DQCh. D - Prob. 8DQCh. D - Prob. 9DQCh. D - Question 10. Describe the behavior of a waiting...
Ch. D - Question 11. Discuss 1he likely outcome of a...Ch. D - Prob. 12DQCh. D - Prob. 13DQCh. D - Prob. 14DQCh. D - Question 15. What happens if two single-server...Ch. D - Prob. 16DQCh. D - Prob. 17DQCh. D - Prob. 1PCh. D - Prob. 2PCh. D - Question D.3 Paul Fenster owns and manages a...Ch. D - Prob. 4PCh. D - Prob. 5PCh. D - Prob. 6PCh. D - Question D.7 Automobiles arrive at the...Ch. D - Question D.8 Virginias Ron McPherson Electronics...Ch. D - Question D.9 Neve Commercial Bank is the only...Ch. D - Question D.10 Beate Klingenberg manages a...Ch. D - Question D.11 Bill Youngdahl has been collecting...Ch. D - Question D.12 The wheat harvesting season in the...Ch. D - Prob. 13PCh. D - Prob. 14PCh. D - Prob. 15PCh. D - Prob. 16PCh. D - Prob. 17PCh. D - Prob. 18PCh. D - Question D.19 One mechanic services 5 drilling...Ch. D - Prob. 20PCh. D - Prob. 21PCh. D - Prob. 22PCh. D - Prob. 23PCh. D - Prob. 24PCh. D - Prob. 25PCh. D - Prob. 26PCh. D - Prob. 27PCh. D - Prob. 28PCh. D - Prob. 29PCh. D - Prob. 30PCh. D - Question New England Foundry For more than 75...Ch. D - Prob. 1.2CSCh. D - New England Foundry For more than 75 years, New...Ch. D - Question The Winter Park Hotel Lori Cook, manager...Ch. D - Question The Winter Park Hotel Lori Cook, manager...
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